2/10 Terrible
Hailey
Travelled with family
4 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was an absolute disappointment. The cleanliness is severely lacking—hallways, elevator shafts, and stairwells were all filthy. The management clearly needs to invest time and effort into basic upkeep. At best, this is a 2-star property.
Customer service was equally poor, with staff appearing indifferent and rarely cracking a smile. Housekeeping never showed up during our stay, and even when we requested essentials like towels or toilet paper, it took two calls and a 3-4 hour wait to get them.
The breakfast was dismal and unappetizing. There was little to no selection, and the setup was unhygienic, with saran wrap being reused for guests to access food—potentially contaminating it each time. We ended up skipping breakfast entirely after the first day.
Additionally, the water temperature in the shower was inconsistent, alternating between scalding hot and freezing cold. The Wi-Fi was unreliable and required re-logging in every few hours. The entire property had an inexplicable and unpleasant odor that lingered throughout our stay.
Do yourself a favor and spend a bit more to stay at a reputable chain hotel. This place is simply not worth it—be prepared to feel grossed out if you choose to stay here.
Hailey
Stayed 2 nights in Dec 2024