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5.0 out of 5

"It was my first visit to the hotel and they really surprised me with everything, we were celebrating our Anniversary so first of all we I should menti ... " More

By a verified traveller on Sun 21 Mar 2021

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Deluxe Room, 1 Bedroom, Private Bathroom, Pool View (Deluxe Pool Room)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 Bedroom, Private Bathroom, City View (Deluxe City Room)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View (Deluxe Pool Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Bedroom, Private Bathroom, City View (Deluxe City Room)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 Bedroom, Business Lounge Access, Pool View (Royal Pool City Room)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Cabin, 1 Bedroom, Terrace, Pool View (Cabana Pool with Terrace)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

During your stay at Royal Maxim Palace Kempinski Cairo, you'll be close to Cairo Festival City Mall. You'll find features such as free WiFi in public areas, plus 8 restaurants and a full-service spa.

  • Free WiFi
  • Enjoy international cuisine with pool views at The State, one of the property's 8 restaurants
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with massages, mud baths or facials at Resense Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • 8 minutes by car from Cairo Festival City Mall and 10 minutes from City Stars
  • Airport shuttle service available for a fee

Royal Maxim Palace Kempinski Cairo ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Royal Maxim Palace Kempinski Cairo

Couples (1)
5 out of 5
It was my first visit to the hotel and they really surprised me with everything, we were celebrating our Anniversary so first of all we I should mention the smooth check in with the professional Mr Essam Gamal , he made everything possible to make our stay fabulous , he welcomed us and we were upgraded to a maxim suite with complimentary early check in , also Mr mohamed Mostafa was so kind and helped us with late check out although the hotel had many events , then Mr Hussein from the guest relation accompanied us from reception to our suite , he’s just amazing and his smile can really change your mood , then come the surprise with the suite that was decorated especially for our anniversary and the extremely big jacuzzi that was filled and decorated with flowers for our anniversary, not only that but after an hour the hotel send a great chocolate cake in shape of heart to our room . Actually I travel a lot and visited hundreds of hotels inside and outside Egypt , never seen hospitality and professionalism like Royal maxim kempenski , it deserve more than 5 stars , I wish I remember all the staff names to mention them because all of them are so respectful and make you feel like you are the only guest in the hotel and they are all here just for you . The staff at the executive lounge were so helpful and the variety at lunch was very good . The buffet breakfast at Royal maxim palace is another story , it would satisfy all tastes

Posted by on 21 Mar 2021

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Comment from Hotel Management

22 Mar 2021 by Royal Maxim Palace Kempinski

Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. The entire team is delighted with your feedback. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager

About the Royal Maxim Palace Kempinski Cairo

Location Eastern Ring Road, New Cairo, 11477

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 27 August to 17 September:

  • One of the swimming pools

Property Features

Royal Maxim Palace Kempinski Cairo offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 43056 square feet (4000 square metres) and includes a conference centre. A children's pool, a 24-hour health club, and a sauna are also featured at the luxury Royal Maxim Palace Kempinski Cairo. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star New Cairo hotel.

  • 245 guestrooms or units
  • 3 levels
  • 2 buildings
  • 8 dining venues
  • 43056 sq ft of conference space
  • 4000 sq. m of conference space
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Royal Maxim Palace Kempinski Cairo offers 245 accommodations with fireplaces and minibars. Each accommodation is individually furnished and decorated. A pillow menu is available. LED televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Fireplace
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Separate bath and shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

The State – Overlooking the pool, this buffet restaurant specialises in international cuisine and serves breakfast and lunch.

Lucca – Overlooking the pool, this restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Bab Al Qasr – This restaurant specialises in Middle Eastern cuisine and only serves dinner.

Yana – This fine-dining restaurant specialises in Thai cuisine and only serves dinner.

Romanov – This steakhouse specialises in Eastern European cuisine. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Spa Services

Resense Spa has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath, a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Mud bath in spa
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Royal Maxim Palace Kempinski Cairo offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Royal Maxim Palace Kempinski Cairo

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Outside food is not permitted on the premises.

Children under 21 years old are allowed in the heated indoor pool from 9 AM to noon and must be accompanied by an adult.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Cash or credit card deposit required
  • Contactless check-out is not available
  • Security system
  • Mobile key entry is not available
  • Staffed front desk
  • Contactless check-in is not available
  • Smoke detector
  • Service animals not allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18 to 35 for adults and USD 9 to 17.5 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Valet parking fee: USD 5 per day (in/out privileges)
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Maxim Palace Kempinski Cairo Hotel New Cairo City
  • Royal Maxim Palace Kempinski Cairo Hotel
  • Royal Maxim Palace Kempinski Cairo New Cairo City
  • Royal Maxim Palace Kempinski Cairo Hotel
  • Royal Maxim Palace Kempinski Hotel
  • Royal Maxim Palace Kempinski
  • Hotel Royal Maxim Palace Kempinski Cairo New Cairo
  • New Cairo Royal Maxim Palace Kempinski Cairo Hotel
  • Hotel Royal Maxim Palace Kempinski Cairo
  • Royal Maxim Palace Kempinski Cairo New Cairo
  • Royal Maxim Kempinski Cairo
  • Royal Maxim Kempinski Cairo
  • Royal Maxim Palace Kempinski Cairo Hotel
  • Royal Maxim Palace Kempinski Cairo New Cairo
  • Royal Maxim Palace Kempinski Cairo Hotel New Cairo

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.