2/10 Terrible
Angela
Travelled with family
24 Nov 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
The room its self was clean and good, but when it came to the staff that’s where things got bad. I spent three nights in total. I had originally booked two nights but stayed a third because a snow storm came through. First night we went to bed around 11 or so and we heard a beeping sound and couldn’t figure out where it came from, went to the front desk to find out it was the alarm clock in the next room that was vacant, went back to bed and was just about asleep and the beeping went off again told the front desk. Was woken up again at 5:30 by the breakfast crew, and then again at 9 by house keeping when check out is at 11:00. Second night the front desk staff were talking very loud to the point I could hear them in my room down the hall, and was woken up again by that. Third night got a huge dump of snow and got stuck in the driveway trying to get into the parking lot and the excuse they gave was that the city was focusing on the roads and not parking lots, when in reality commercial buildings contract out to companies it’s not the cities job to come clear hotel parking lots. By the end of the stay I am not impressed by the staff and how they handle things.
Angela
Stayed 2 nights in Nov 2024