6/10 Okay
Kathryn, Vacaville
Travelled with family
30 Oct 2024
This hotel is not all it claims to be. Pictures look way better online than what it looks like in person. The rooms are old and need to be updated. The all inclusive component is a joke. The food at the buffet is inedible and absolutely terrible. Do yourself a favor and don't stay here. We tried to get out of reservation after one night and they would not refund us for the nights we hadn't stay yet. They blamed Expedia. Finally, after many wasted hours going back and forth they offered us to go stay down the street at their sister hotel for additional charges. Basically, we had to pay again with a small discount. The sister hotel was 5 stars and fantastic. It was not all inclusive, but did include breakfast and it was excellent.
Kathryn
Stayed 3 nights in Oct 2024