2/10 Terrible
Carol p.
10 Dec 2024
Disliked: Cleanliness
Abysmal
We booked over a year in advance and were charged an upfront cleaning bill amongst other things. The villa had not been cleaned recently, two of the three televisions didn't work ( one was replaced and one never worked !) the pool had not been cleaned for sometime despite the many lies that spurted from 'steven's mouth. The grounds were unkempt with steven telling us that's how people liked it, he also claimed the pool cleaner was there the morning we arrived whilst we were in the villa - but the pool cleaner who arrived two days later said he hadn't been there for some while and never on the Monday. The cooker in the main kitchen did not work on 3 of its 5 rings which he rectified with 2 of them by simply cleaning - something he suggested I could have done!! the response from me was 'I don't pay for cleaning and then do it myself. The level of decor was sad and dated with several arrears of damage simply ignored, on arrival the drive looked like a building site with props, ladders piping and bags of building waste blocking the approaches.We had watched the video he had posted on the internet which took you around a pleasant, tidy and well kept villa. Steven is a multiple faced character whom I would not trust even if my life depended on it !
I told him whilst there that I was unhappy with the fact that many of the things that should be simply weren't and that his flippancy was not appreciated. I expressed to him that I expected to be compensated but I'm still waiting.
Carol p.
Stayed 14 nights in Sep 2024