4/10 Poor
Melissa D.
1 Jan 2025
Liked: Cleanliness
Great location, pretty views but some issues…
My family and I experienced some issues while staying here and when we reached out to host, we got texts back from appeared to be the national team and we were told the local team would resolve some issues but never received follow up. We had issues with the code to enter the building, then the actual doorknob in the room our daughter was staying fell off and it looked like it had been broken previously and was hanging by a thread. There were no screws or anything we could use to fix… when we went to open the shades in the morning the window rod fell off, and we saw it was held together with duct tape. We were also disappointed to learn the “on site” pool is actually just over a mile from the property (wish that part was listed in the description as I didn’t have a car during the day and needed to walk w child in the rain to use). Also only one adult can use pool pass as they charge 10.00 for each additional person (listing did not mention this so we assumed our family could use the pool without any charges). The place itself was in clean condition and we loved the location, however, it was disappointing to be told by vacasa we would be hearing from someone asap but nobody followed up. 24 hours after we checked out, we heard from the maintenance property manager and he said they just then received the message that we needed them to fix the door so I think the issue is a disconnect between the national vacasa folks and their local team (which we still have not heard back from)
Melissa D.
Stayed 2 nights in Dec 2024