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Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property
VIP Access

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Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

3 outdoor pools, pool loungers
Lobby
55-inch LED TV with satellite channels, TV
View from room
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub

Explore the area

Map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪5 min drive‬
  • Playa Mujeres Golf Club
    ‪11 min drive‬
  • North Beach
    ‪91 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite with Round Jacuzzi

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite with Round Jacuzzi

  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

  • Ocean view
  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

  • Ocean view
  • 267 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

  • Ocean view
  • 173 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

  • Ocean view
  • 112 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, pillow-top beds, free minibar

Terrace Suite With Plunge Pool

  • 173 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

  • Beach view
  • 112 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Excellence Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.7 out of 5, Exceptional, (1051)
The price is €570
for 1 room
includes taxes & fees
12 May - 13 May
Excellence Playa Mujeres - Adults Only All Inclusive

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Beloved Playa Mujeres - Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Beloved Playa Mujeres - Couples Only All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Mujeres Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • For dining with ocean views, stop by Le Bisou, one of the property's 4 restaurants and 7 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with facials, body treatments or body scrubs at The Beloved Spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, Pilates classes and sailing
  • Guests have great things to say about the pool and the beach
  • Just a 5-minute drive from Punta Sam Ferry Terminal and 7 minutes from El Meco Archaeological Site
  • Airport shuttle service available for a fee
Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Beloved Playa Mujeres - Couples Only All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Public spaces have free WiFi.

A hot tub, a fitness centre, and spa services are also featured at the luxury Beloved Playa Mujeres - Couples Only All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Le Bisou – Overlooking the ocean and garden, this fine-dining restaurant serves breakfast and dinner.
Lupita Steakhouse – This beachfront steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open daily.
La Isla Trattoria – Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
El Mar – This beachfront restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Football

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (79 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (75 centimetre high)

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Beloved Playa Mujeres - Couples Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 840 out of 1008 reviews
Rating 8 - Good. 112 out of 1008 reviews
Rating 6 - Okay. 30 out of 1008 reviews
Rating 4 - Poor. 8 out of 1008 reviews
Rating 2 - Terrible. 18 out of 1008 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Uwe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not as exceptional as everything else
Stayed 5 nights in Apr 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and restful resort. A perfect couples get away
Stayed 5 nights in Apr 2025

10/10 Excellent

Stephanie, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who works here are truly amazing people!! They all seem to love their jobs and go far and beyond to make sure your stay is the best you've ever had anywhere. From the time we stepped foot out of our private car to meet Christian our host/concierge/bellman/anything you need man (seriously the best), welcoming drinks, to checkin in and led up to our Junior Ocean View Suite. Every night there was truly special for us and the food was amazing at every single place we ate. Even the beach snacks and Caffeto were outstanding!!! We will definitely be returning here again as it has become one of our favorite locations now. We missed out on trying their spa services but used the gym facilities which were fabulous too. Thanks again for taking such great care of us.
Stayed 5 nights in Apr 2025

10/10 Excellent

Mellissa Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are a couple looking for a quiet and peaceful vacation, this is the resort for you! I’ve stayed at other Excellence resorts (in Playa Mujeres and Riviera Cancún), and this one by far was the most chill. Service was great! Oscar on the beach kept the food and drinks coming as needed and Marisol ensured that there were FUN, daily activities for those who wanted a little more! (Although we did not receive our hat for winning the guacamole championship!) - overall, we had a great time! It was clean, quiet and the food was really very good.
Stayed 5 nights in Apr 2025

2/10 Terrible

Melanie Anne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment is failing. The dusgusting smell of sewage, there was only one poor that was not clean, there is no beach. The water front area is barely a cove and the seating is torn up and dirty.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ghazal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and efficient service. Quality of food was also great!
Stayed 4 nights in Apr 2025

6/10 Okay

FATEN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best part about this resort was the staff. Every single one of them goes above and beyond to make you happy. I just won’t go back because there isn’t much to do. Entertainment needs to be better. They should have more games around the pool to keep guest busy. As far as the food, it was really good but I just wished they also had a buffet at lunch with a salad bar. The property is beautiful and well maintained.
Stayed 2 nights in Apr 2025

10/10 Excellent

Francisco Javier, Ventura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at this resort for our honeymoon. We had an amazing time. Highly recommend.
Stayed 7 nights in Apr 2025

10/10 Excellent

Nikko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beloved is a beautiful property, it was nice and quiet which we loved. Staff were all extremely friendly and helpful. Would absolutely return.
Stayed 3 nights in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Mar 2025

10/10 Excellent

Blaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Ideal for couples wanting a relaxing vacation
Stayed 4 nights in Apr 2025

10/10 Excellent

Thai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at Beloved EXCEEDED expectations. From the welcome out of the shuttle to the property grounds and food. We felt very pampered and relaxed during our stay. ALL the staff were wonderful and attentive. The stand-out for us was the Spa- incredible. We also loved the bike tour with Marisol! So fun to get out and see a few things. If you are looking for a relaxed and high end stay with your loved one- I would definitely recommend Beloved!
Stayed 5 nights in Apr 2025

10/10 Excellent

Akshay Nileshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Ashlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a quiet adult getaway and found this beautiful boutique hotel on here!! Couples only & all inclusive. I always wanted a swim up suite & it didn’t disappoint in any way. We had the hydrotherapy 30 min session & added the three upgrades. It was worth every minute & penny spent. The most relaxed I’ve been in a long time. Regina was amazing and explained every step of the hydrotherapy part. One day we never left the room! Stayed outside in the sun or shade all day & ordered room service, which is available 24/7!! Food was great and the staff is amazing.
Stayed 3 nights in Apr 2025

8/10 Good

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Roman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm peaceful time slowed down, everything was perfect but food was okay. Beach food was the best
Stayed 6 nights in Mar 2025

6/10 Okay

Kyle

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is not a 5-star hotel. More like a 3-star. It had the building exterior recently renovated and the staff was nice but the room interiors are drab and dining options were limited. We’ve been to many 5-star all inclusive resorts and this didn’t live up to the standards we expect for the price tag. I would suggest checking out Le Blanc instead.
Stayed 3 nights in Mar 2025

10/10 Excellent

Emily

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolutely WONDERFUL place to stay! Probably the best hotel I’ve stayed at as far as full circle 5-star aspects such as the rooms, the cleanliness, the staff, etc. every single employee we interacted with was nothing but kind and gracious
Stayed 4 nights in Mar 2025

10/10 Excellent

Nathan Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique resort.
Stayed 4 nights in Mar 2025

8/10 Good

Kurt

Stayed 4 nights in Mar 2025

10/10 Excellent

Michael, Exton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

ERIC, RIVERTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time to Beloved and it did not disappoint! Absolutely amazing! The staff is awesome, drinks are excellent, and the entertainment was superb! The food is amazing and the
Stayed 4 nights in Mar 2025

2/10 Terrible

kandra

Stayed 3 nights in Mar 2025

10/10 Excellent

Novia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and friendly staff.
Stayed 5 nights in Mar 2025

10/10 Excellent

Laceedon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time ever at Beloved playa Mujeres. The staff is truly one of a kind. They are so welcoming and friendly. The rooms are very clean and well kept. The food was top quality from presentation to taste. We have never had so much fun at a hotel. We cannot wait to return.
Stayed 4 nights in Mar 2025