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XO Hotel Bacalar - Frente Laguna

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for XO Hotel Bacalar - Frente Laguna

Outdoor pool
Kayaking
Kayaking
Family Room, Multiple Beds, Terrace, Lagoon View | Individually decorated, laptop workspace, bed sheets
Massage

Reviews

6.6 out of 10

Popular amenities

  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Pet-friendly
    Pet-friendly
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping

Explore the area

Map
Tinto MZ 243 Lote 6, Bacalar, QROO, 77930
  • Lake Bacalar
    3 min walk
  • Laguna Bacalar Ecological Park
    3 min drive
  • Polytechnic University of Bacalar
    3 min drive
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    37 min drive

Room options

View all photos for Family Room, Multiple Beds, Terrace, Lagoon View

Family Room, Multiple Beds, Terrace, Lagoon View | Individually decorated, laptop workspace, bed sheets

Family Room, Multiple Beds, Terrace, Lagoon View

  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Terrace Room Lagoon view

Terrace Room Lagoon view | Individually decorated, laptop workspace, bed sheets

Terrace Room Lagoon view

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Terrace Room

Terrace Room | Individually decorated, laptop workspace, bed sheets

Terrace Room

  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Habitación Confort

Habitación Confort | Individually decorated, laptop workspace, bed sheets

Habitación Confort

  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About this property

XO Hotel Bacalar - Frente Laguna

Lakefront hotel with free breakfast and 24-hour front desk
Along with an outdoor pool, this hotel has a restaurant and free use of bicycles. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance. Change of towels is available on request
XO Hotel Bacalar - Frente Laguna offers 10 air-conditioned accommodations, which are accessible via exterior corridors and feature a ceiling fan. Each accommodation is individually decorated. Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at XO Hotel Bacalar - Frente Laguna, you're just a quick walk from Lake Bacalar. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include a concierge and tour or ticket assistance
  • On-site recreation includes complimentary bicycles and kayaking
  • Just a 3-minute walk from Lake Bacalar and a 4-minute drive from Fort of San Felipe
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
XO Hotel Bacalar - Frente Laguna offers its guests an outdoor pool and complimentary bicycles. There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces.

A terrace, tour/ticket assistance, and a garden are also featured at XO Hotel Bacalar - Frente Laguna. Free self parking is available.

Smoking is allowed in designated areas at this Bacalar hotel.

Guests are served a free continental breakfast daily from 8:00 AM to 11:00 AM.
XO Hotel Bacalar - Frente Laguna has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 2 metres
  • Street parking available
  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A restaurant

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Laptop workspace
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 16.67 per pet, per stay
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.94 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 16.67 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Front desk staff will greet guests on arrival.

XO Hotel Bacalar - Frente Laguna Reviews

Reviews

6.6
Rating 10 - Excellent. 27 out of 69 reviews" "
Rating 8 - Good. 7 out of 69 reviews" "
Rating 6 - Okay. 9 out of 69 reviews" "
Rating 4 - Poor. 7 out of 69 reviews" "
Rating 2 - Terrible. 19 out of 69 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Andres

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst “hotel” I’ve stayed in my life. Only reason I let my family sleep here was because it was too late to get a room anywhere else when we arrived to Bacalar and I already had a reservation here thanks to their false advertisement. Rooms are filthy, there was no receptionist when we arrived, security guard helped us get a room that was already paid. The pool was green and full of algae.
Stayed 1 night in Jul 2024

10/10 Excellent

adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel Was a great stay, the room super spacious and right at the Laguna, the staff hook us up With a great day at the lagoon in a pontoon, the guide was great and the price excellent!, I love the stay
Stayed 2 nights in May 2024

8/10 Good

Maria Jose

Liked: Cleanliness, staff & service, property conditions & facilities
El trato excelente, las instalaciones podrían mejorarlas, pero para el precio no están mal, sobretodo está limpio y está súper bien que esté a la orilla de la laguna, la comida del restaurante está deliciosa! Lo recomiendo
Stayed 2 nights in Mar 2024

10/10 Excellent

Dawn, Burleson

Nice older hotel. Staff was very friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Marissa, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Xo hotel was wonderful, we stayed 4 nights and everyday our room was clean , breakfast was provided. Tours were offered as well, staff was helpful and friendly. The best part was the lagoon was just steps away. Recommend highly, will be visiting Xo hotel again.
Stayed 4 nights in Jun 2023

6/10 Okay

Julio

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The place was nice over all and the small section they have in front of the lake is nice and very convenient. They do have a restaurant on the property but we did not try it since we went into town to eat.
Stayed 2 nights in Jun 2023

8/10 Good

Chris

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a great time! If you’re looking for a 5 start resort - this isn’t it. But if you’re looking for a quiet place to stay with your kids that offers an all inclusive option, this is it. The food and service was great. It’s a little far from town, but you can walk there. The pool and waterfront was very nice. The only downside is that the rooms need to be deep cleaned and renovated. There is a bit of mildew on the walls and the bathrooms smell a bit. Overall - a good stay! I would recommend the pontoon boat tour of the lake. We had a lot of fun!

10/10 Excellent

magdalena, Pico Rivera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and employees where very nice.
Stayed 1 night in Jun 2022

2/10 Terrible

Luz Maria

Stayed 2 nights in Apr 2022

8/10 Good

oliver

Stayed 2 nights in Mar 2022

6/10 Okay

Sonia Peña

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel has a beautiful view of the Bacalar Lake, which was amazing. Also, you can swim into the lake, when the tide is slow. The worst part, the hotel doesn't have Wi-Fi service, food service in the restaurant all day and sometimes, doesn't have hot water for take a shower.
Stayed 5 nights in Mar 2022

6/10 Okay

GERARDO B

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

4/10 Poor

Israel

Stayed 5 nights in Jan 2022

10/10 Excellent

Daniela

Stayed 1 night in Aug 2021

2/10 Terrible

Francisco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel denied our reservation made through expedia. My family and I had to find another hotel. Later we met 2 people that told us that this hotel has done the same to others.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A lot of construction. The wifi doesn't work and the cable didn't either. The staff was really really nice. The hotel doesn't look like the pictures.
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Great location...but needs more upgrades on theirs rooms..
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was terrible. Its was like friday the 13th situation. We cancelled our stay with expedia and explained we were afraid to discuss with hotel staff and left the property. It was too dangerous for the kids and there was a lot of construction going on. With Covid restrictions and all this location was a dump and there was no cleanliness. Im now having to fight for a refund and they are refusing to return it. Expedia should not have them on their list of places to stay. The pictures are deceiving.
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Stayed 3 nights in Jun 2021

10/10 Excellent

Eliseo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
I loved staying at XO Bacalar. Very eco friendly and right next to the lake. It is a place for people looking to experience nature and the simple life. If you are looking for a glamorous place this is not your place, but if you are looking for great places that care about you an the environment, stay there. Customer service is amazing.
Stayed 4 nights in Jun 2021

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran experiencia
Excelente servicio y atención al cliente.
Stayed 4 nights in Jun 2021

2/10 Terrible

Lucy

Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso lugar a un excelente precio
Amairani fue una excelente anfitriona, la comida deliciosa y la vista espectacular. (Almendra un amor.)
Stayed 2 nights in Apr 2021

2/10 Terrible

Kathryn

Stayed 3 nights in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021