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Casa Turquesa - Near Luxury Avenue Shopping Mall

4.0 star property

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Photo gallery for Casa Turquesa - Near Luxury Avenue Shopping Mall

Outdoor pool, pool umbrellas, pool loungers
Royal Suite | In-room safe, individually decorated, individually furnished
Presidential Suite, 2 Bedrooms, Ocean View | Living room | 42-inch flat-screen TV with satellite channels, TV
Interior
King Suite Ocean View | In-room safe, individually decorated, individually furnished

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Barbecue grill
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Cancun, QROO
  • Marlin Beach
    ‪8 min walk‬
  • Cancun Interactive Aquarium
    ‪17 min walk‬
  • La Isla Shopping Mall
    ‪17 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for King Suite Ocean View

King Suite Ocean View | View from room

King Suite Ocean View

  • Studio
  • Ocean view
  • Sleeps 4

View all photos for Presidential Suite

Presidential Suite | Living area | 42-inch flat-screen TV with satellite channels, TV

Presidential Suite

  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

View all photos for Suite, Garden View

Suite, Garden View | In-room safe, individually decorated, individually furnished

Suite, Garden View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Suite

In-room safe, individually decorated, individually furnished

Royal Suite

  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Honeymoon Suite

In-room safe, individually decorated, individually furnished

Honeymoon Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

In-room safe, individually decorated, individually furnished

Standard Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite With Garden View

In-room safe, individually decorated, individually furnished

Suite With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Loft With Ocean View

In-room safe, individually decorated, individually furnished

Loft With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite With Ocean View

In-room safe, individually decorated, individually furnished

Suite With Ocean View

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

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About this property

Casa Turquesa - Near Luxury Avenue Shopping Mall

On beach with outdoor pool, near La Isla Shopping Mall
An outdoor pool, a restaurant and a bar/lounge are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, concierge services and dry cleaning. Each apartment offers free WiFi, room service and a flat-screen TV with satellite channels. Additional amenities include a rainfall shower, a hairdryer and a safe.
Casa Turquesa - Near Luxury Avenue Shopping Mall offers 30 air-conditioned accommodations with a safe and complimentary bathrobes. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers. This Cancun aparthotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the aparthotel include an outdoor pool.
Our customers tell us that they can't get enough of the spacious apartments at Casa Turquesa - Near Luxury Avenue Shopping Mall. During your stay, you're just a quick walk from Hotel Zone Beaches. Features include free WiFi in public areas and free self-parking, plus an outdoor pool. Built in 1991, this upmarket aparthotel has 30 apartments over 4 floors. Each apartment includes amenities such as free WiFi and a flat-screen TV.
  • Each apartment offers a flat-screen TV, room service and a rainfall shower
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine and garden views while dining at El Mirador
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the pool and the beach
  • 8 minutes by foot from Hotel Zone Beaches and a 4-minute drive from La Isla Shopping Mall
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. An outdoor pool, a library, and a terrace are also featured at the boutique Casa Turquesa - Near Luxury Avenue Shopping Mall. The aparthotel can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Cancun aparthotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 11 AM.
El Mirador – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Celebrity – On-site restaurant. Open daily.
Pool Bar – This bar is located by the pool. Open daily.
Room service (during limited hours) is available.

Languages

Catalan, English, French, Portuguese, Spanish

Property amenities

Beach

  • On a white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Car recommended
  • Free self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)

Restaurants on site

  • Celebrity
  • El Mirador
  • Pool Bar

Dining

  • Daily cooked-to-order breakfast available 7 AM to 11 AM for a fee: MXN 150 to 380 for adults and MXN 80 to 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Limited room service

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Library
  • Piano

Outdoor areas

  • Barbecue grill
  • Terrace

Laundry

  • Dry cleaning/laundry service

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Guidebooks
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near the ocean
  • On the waterfront

Things to do

  • Golfing nearby
  • Outdoor pool (guest access) nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 4 floors
  • Beaux Arts architecture
  • Built in 1991
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Casa Turquesa - Near Luxury Avenue Shopping Mall

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 150 to 380 for adults and MXN 80 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Turquesa
Casa Turquesa Cancun
Casa Turquesa Hotel
Casa Turquesa Hotel Cancun
Casa Turquesa Hotel Tulum
Casa Turquesa Tulum
Casa Turquesa

Casa Turquesa - Near Luxury Avenue Shopping Mall Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 434 out of 1056 reviews
Rating 8 - Good. 254 out of 1056 reviews
Rating 6 - Okay. 140 out of 1056 reviews
Rating 4 - Poor. 107 out of 1056 reviews
Rating 2 - Terrible. 121 out of 1056 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, room comfort
Amazing staff
Although the hotel needed some upgrades, it was very beautiful with a lot of special touches. The staff were amazing. They were super friendly and helpful. And quickly became our friends. it felt like we were visiting friends in their large mansion. It was really nice to be right on the ocean. The restaurant and pool was great too.
Stayed 2 nights in Nov 2024

8/10 Good

Pranab

Travelled with partner
Liked: Cleanliness
Property is nice. I think there is lack of maintenance staff but at this price it is a great deal
Stayed 1 night in Nov 2024

2/10 Terrible

niccole

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The worst stay experience ever in hotel zone area. The facility was outdated, with old pictures along with non family friendly statue of women. The room was clean and big. Unfortunately the back sliding door to did not lock, A/C had smell mold when turned on, toilet flooded, shower door did not block water from everywhere. The walk way to rest of bathroom was wet afterwards.The sunken in jacuzzi tub did not work inside room nor the tub outside in patio. Even worse, I paid in advance for one night stay. When I attempted to check out from the facility, they tried to overcharge me for four night stay. Had to get Expedia representative to step in to help, even after I showed my receipt. Not a place to recommend but to avoid at all cost.
Stayed 1 night in Nov 2024

4/10 Poor

David

Disliked: Cleanliness, amenities, property conditions & facilities
The property has a very extreme MOLD problem. Mold is dangerous to both healthy and unhealthy people. I would def avoid. You can see it was once a nice place. Now it is run down and in need of a major renovation.
Stayed 1 night in Nov 2024

2/10 Terrible

YIZHAR

Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

MIRNA

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
It’s sad that a property with so much potential… lack of maintenance to the property makes the stays literally sad the building is extremely poorly maintained the staff is really friendly and eagerly to assist always the location couldn’t be more exquisite… hopefully they will update the building soon
Stayed 5 nights in Oct 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our time in Casa Turquesa, all the staff were very friendly, welcoming and helpful. Building is old, but a lot more beautiful than the ones around, a truly hidden jewel! We will be back!
Stayed 2 nights in Oct 2024

6/10 Okay

William

Liked: Cleanliness
This is an older property that is very basic and shows it's age. It's very affordable, clean, and comfortable. The location is excellent with many shopping options and the beach is very clean and beautiful. For the price and location you can't beat it. You have to weigh all the factors.
Stayed 6 nights in Sep 2024

10/10 Excellent

Phillippe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a place that demonstrates the inadequacy of the “5-star” rating system. While this may not be an ultra-lux accommodation, what it lacked in pomp in circumstance was made up by character, location, value and charm. This is a hotel that has yields memories of an earlier epoque; a marble and exotic Time Machine. Our room had a large king size bed, spacious bathroom with shower, changing room and bath. However the incomparable ocean view, peaceful environs and obliging hosts are what makes this a must re-visit spot for our family. Our new gem in Cancun.
Stayed 1 night in Sep 2024

8/10 Good

Norella

Stayed 1 night in Aug 2024

4/10 Poor

Chayakan

Liked: Room comfort
Great location
Hotel looks nice but the bath tub are very old hard to use it .the location is great , close to everything
Stayed 1 night in Aug 2024

10/10 Excellent

Julieta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Jul 2024

10/10 Excellent

Julieta

Liked: Cleanliness
Stayed 2 nights in Jul 2024

8/10 Good

Carie Lynn

Travelled with partner
Liked: Cleanliness
This is an older property that definitely was an amazingly resort years ago. It still has so much charm and beautiful art throughout, it just needs a little tlc. The small staff was very friendly and helpful. The checkin was the easiest ive ever had. The pool and pool area is very large and clean and overlooks some of the most beautiful beach in Cancun. Food was limited but what we had was very good and the location of the property is perfect for walking to many restaurants and shopping so you have options. For the price this property was well worth our stay, and in perfect condition i'm sure we could have never afforded staying here. So if you are not an uptight picky traveler stay here and enjoy this beautiful older property and think about the history of it and all the Hollywood celebrities that used to stay here exclusively!
Stayed 5 nights in Jul 2024

8/10 Good

jon

Liked: Cleanliness
Beautiful room, fantastic ocean view, very friendly and accommodating staff (thumbs up to Oscar, Jose and Eduardo), beautiful lobby with breathtaking art, nice pool overlooking the ocean, free parking, steps to beach. The things we didn't like were beyond control of the hotel staff. The driveway was inundated with standing water that smelled bad; walking in and out you had to circumvent the bad water and hope a car did not come by and spray you. Our room had a jacuzzi tub on the balcony. We could fill it. The hot water worked. But the jets didn't. The elevator was not working. The tennis court was not maintained.
Stayed 1 night in Jul 2024

10/10 Excellent

Nola Frances

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Pretty property, convenient to shopping and restaurants. Beautiful beach, but red flags up while there so didn’t get to swim in the ocean there. Great stay, will be back!
Stayed 4 nights in Jul 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice we had a view to the sea, free access to private beach. Beautiful pool, dining at reasonable prices.
Stayed 1 night in Jul 2024

8/10 Good

ricardo

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location is good and very affordable noce beach in the back
Stayed 13 nights in Jun 2024

10/10 Excellent

Andrea

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Food, area, staff, price. I have nothing to complain. I will recommend this gem to my friends
Stayed 5 nights in Apr 2024

4/10 Poor

Sandra

Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in the honeymoon suite which was very dirty. The 3 bathtubs were VERY dirty along with the floors. Speaking of floors the wood floors were unsafe as the boards were lifting. The only thing that was great was the view.
Stayed 1 night in Jun 2024

10/10 Excellent

Mayela

Liked: Cleanliness, amenities, property conditions & facilities
Great service, Great view of the sea.
Stayed 2 nights in Jun 2024

10/10 Excellent

George

Liked: Cleanliness, room comfort
Elegant And Old School Cancun
This was truly a beautiful hotel hidden away from all the hustle and bustle of the strip very quiet hotel. I felt like I was in the hotel by myself, which I love beautiful access to the beach and beautiful rooms
Stayed 1 night in May 2024

8/10 Good

Max

Liked: Cleanliness, amenities
El hotel esta bien ubicado. El hotel es seguro y eso da tranquilidad. El personal es atento y amable. Necesita tener unos updates. En terminos generales es bueno y recomendable.
Stayed 4 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2024