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Comfort Inn Cancun Aeropuerto

3.0 star property

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Photo gallery for Comfort Inn Cancun Aeropuerto

Standard Double Room, 2 Double Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk
Lobby
Standard Room, 1 King Bed, Non Smoking | Bathroom | Shower, free toiletries, hair dryer, towels
Exterior
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

5.2 out of 10

Popular amenities

  • Parking available
  • Room service
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Breakfast included

Explore the area

Map
Carr. Cancun/Aeropouerto, Cancun, QROO, 77560
  • Ventura Park Cancun
    ‪7 min drive‬
  • El Tinto Golf Course
    ‪7 min drive‬
  • Riviera Cancun Golf Resort
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Double Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Standard Double Room, 2 Double Beds, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Comfort Inn Cancun Aeropuerto

Hotel in Cancun with free breakfast and 24-hour business centre
Along with a 24-hour business centre, this smoke-free hotel has a conference centre and conference space. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and multilingual staff assistance.
Comfort Inn Cancun Aeropuerto offers 65 accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature premium bedding. 32-inch plasma televisions come with digital channels and Netflix.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they enjoy Comfort Inn Cancun Aeropuerto's proximity to the airport. During your stay, you'll be within walking distance of Nichupté Lagoon. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Extended parking available for a fee
  • Amenities include a 24-hour business centre, a meeting room and a conference centre
  • 11 minutes by car from Moon Palace Golf Club and 14 minutes from Delfines Beach
  • Pets welcome for a fee
Public spaces have free WiFi. A 24-hour business centre and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 269 square feet (25 square metres) and includes a conference centre. The business-friendly Comfort Inn Cancun Aeropuerto also features multilingual staff, express check-out, and a lift. Self parking is free.

This 3-star Cancun hotel is smoke free.

Guests are served a free continental breakfast daily from 7 AM to 10:30 AM.
La Veranda – This restaurant serves breakfast, lunch and dinner.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site (MXN 85 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7 AM to 10:30 AM

Restaurants on site

  • La Veranda

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Conference centre (269 square foot of space)
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 380 per pet, per night, plus a deposit of MXN 500 per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night
  • Service fee: MXN 25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: MXN 85 per day
  • Pet deposit: MXN 500 per night
  • Pet fee: MXN 380 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cancun Comfort Inn
Cancun Comfort Inn Aeropuerto
Comfort Inn Aeropuerto Cancun
Comfort Inn Aeropuerto Hotel Cancun
Comfort Inn Cancun
Comfort Inn Cancun Aeropuerto
Comfort Inn Cancun Aeropuerto Hotel Cancun
Comfort Inn Cancun Aeropuerto Hotel
Comfort Inn Aeropuerto Hotel
Comfort Inn Aeropuerto
Comfort Inn Cancun Aeropuerto Hotel
Comfort Inn Cancun Aeropuerto Cancun
Comfort Inn Cancun Aeropuerto Hotel Cancun

Comfort Inn Cancun Aeropuerto Reviews

Reviews

5.2
Rating 10 - Excellent. 132 out of 1000 reviews
Rating 8 - Good. 158 out of 1000 reviews
Rating 6 - Okay. 194 out of 1000 reviews
Rating 4 - Poor. 196 out of 1000 reviews
Rating 2 - Terrible. 320 out of 1000 reviews

6.2/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Rodrigo

Disliked: Cleanliness, staff & service, property conditions & facilities
The sheets were dirty, both days I stayed with my family. After asking the receptionist to exchange the bed sheets, it never got done. The TV was not working. Only one channel was working and it did not have any volume at all. The receptionist was told about the issue and I was advised they would provide new controls. They never provided the controls and never attempted to fix the issue.
Stayed 2 nights in Nov 2024

4/10 Poor

Raul Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Bryce

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Allan

Stayed 1 night in Aug 2024

10/10 Excellent

Rosalinda

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything fine..
Stayed 1 night in Jul 2024

6/10 Okay

Rudolfo

Liked: Cleanliness, staff & service
Disliked: Room comfort
Cheap stay for one night
Overall for the one night stay and the price it was ok! The bed was hard as a rock but it was expected!
Stayed 1 night in Jun 2024

4/10 Poor

Terence

Business traveller
Disliked: Amenities
Food quality was poor, with everything coming from instant versions (e.g., eggs from mix, not fresh) that I chose not to eat.
Stayed 1 night in Mar 2024

8/10 Good

Andre

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sanjuanita

Stayed 1 night in Jun 2024

2/10 Terrible

Daisy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all before going up to my room I was booked to a room that was booked already . I get to my room and it had a broken bed that was so noisy . I was moved to another room and I woke up with bed bugs. I was traveling with my 2 year old and I approached the staff and they offered no resolution or support . Never staying here again and don’t recommend
Stayed 1 night in May 2024

8/10 Good

Cesar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Aracely

Disliked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Alessandra

Stayed 1 night in Apr 2024

6/10 Okay

Alisha, Yakima

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Daniel, San Bernardino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for airport passengers on transit
Stayed 1 night in Apr 2024

2/10 Terrible

José E

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El baño no tenía puerta de vidrio se salía el agua, había vidrios en el piso, el estacionamiento terrible súper angosto para entrar y salir dañamos nuestro carro
Stayed 1 night in Apr 2024

2/10 Terrible

Malama

Travelled with family
Liked: Amenities
Disliked: Staff & service
The property was ok, but nothing around is great. It’s unsafe location. Tiny lobby, staffs are terrible 😞 except the guy helped us checking in. But the two ladies were there, when we checked out, they were chatting & on the phone and we waited there to check out. Rooms are so small
Stayed 1 night in Mar 2024

2/10 Terrible

VICTOR HUGO

Travelled with family
Disliked: Staff & service, property conditions & facilities
Terrible
Stayed 1 night in Mar 2024

8/10 Good

Andrea

Liked: Staff & service
Better than expected
It was okay. The other reviews made it seem like it would be awful but it was significantly better than expected. The room was clean - no bugs and nothing that was outright dirty. The bathroom has some toiletries (soaps, tissues, shampoo, lotion) and was also clean. There was a small iron and ironing board which I appreciated. The bed was comfortable and the AC worked fine after I put it in a cooler setting. For breakfast, there was cereal, eggs, toast and some fruit - it was all okay. For a one night stay, this is fine and the hotel staff were very nice and helpful
Stayed 1 night in Mar 2024

2/10 Terrible

Marie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, worst room ever.
Horrible room, very dirty, no toliet seat. No bar soap. We were told we could not change rooms. We asked for a refund so we could go to another hotel. Then they decided to give us another room which was just as dirty but had a toliet seat. Then we had to break a small little piece of soap and share from my sister in law in the next room. Needless to say first and last time we ever stay in any Comfort Inn.
Stayed 1 night in Mar 2024

6/10 Okay

Gary

Liked: Cleanliness
I like to have a hotel phone in my room. I needed a wake up call and the man at the desk said he would come and knock on my door. The man at the desk when I left ...just after 5 AM was not the same man and I wonder if he passed my message re a wake up call to his replacement.
Stayed 1 night in Mar 2024

6/10 Okay

Juan

The place is convenient for what I needed for one nite. Close to airport a train station. Wouldn’t stay any longer.
Stayed 1 night in Feb 2024

6/10 Okay

Valter

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Muito ruido, devido a proximidade com a estrada O banheiro do quarto tinha enormes vazamentos Np balcão do check in, tinha vazamentos do ar condicionado O café da manha começa as 7:00 e sendo um hotel para viajantes do aeroporto, é tarde, pois quem tem voo cedo, como era meu caso, nao puder tyomar o cafe da manha
Stayed 1 night in Mar 2024

10/10 Excellent

Micheli

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024