See all properties

Cyan Cancun Resort & Spa

3.5 star property

Choose dates to view prices

Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free pool cabanas, pool umbrellas
Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout curtains
Restaurant
View from room
Superior Suite, Balcony, Sea View | Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • El Rey Ruins
    ‪18 min walk‬
  • Iberostar Cancun Golf Course
    ‪18 min walk‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

  • 32 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

  • 32 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, Sea View

  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

  • 32 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, Balcony, Sea View

  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers

Residence Inn by Marriott Cancun Hotel Zone

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, (2453)
The price is €160
for 1 room
includes taxes & fees
25 Mar - 26 Mar
Residence Inn by Marriott Cancun Hotel Zone

About this property

Cyan Cancun Resort & Spa

On private beach with outdoor pool, near Delfines Beach
When you stay at this beach hotel, you can enjoy umbrellas, sunloungers and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with a safe and complimentary slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services.
Our customers tell us they can't get enough of Cyan Cancun Resort & Spa 's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe and a terrace
  • On-site recreation includes a private beach
  • Guests have great things to say about the pool and the helpful staff
  • 8 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 2-minute drive from Delfines Beach
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Cyan Cancun Resort & Spa has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 550 out of 1327 reviews
Rating 8 - Good. 337 out of 1327 reviews
Rating 6 - Okay. 187 out of 1327 reviews
Rating 4 - Poor. 122 out of 1327 reviews
Rating 2 - Terrible. 131 out of 1327 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Naomie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

2/10 Terrible

Adolfo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place. You can't get on the beach since it's all rocky. They want to charge you for everything.
Stayed 1 night in Dec 2024

8/10 Good

Miguel Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quiet, safe, easy parking
Stayed 4 nights in Nov 2024

8/10 Good

Lucy

Liked: Cleanliness
It was not crowded.
Stayed 1 night in Nov 2024

10/10 Excellent

MARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near the airport, transportation and stores
Stayed 4 nights in Nov 2024

8/10 Good

Magdalena

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We got a balcony room which was on the first floor. The balcony had steps that lead to the pool and then a quick walk downstairs to the beach. That we absolutely loved! There’s only about 6 rooms on the property like this so we felt lucky to have gotten it. The food at the actual restaurant was not good. The restaurant looks fancy, but my shrimp were overcooked and my husband’s food looked like dog food…we couldn’t eat it. The good thing is that the staff was good about us only paying for our drinks and appetizer. We then got on a bus and ate somewhere else. There’s a liquor store right across the street which was very convenient. Overall, it was a good place to stay.
Stayed 3 nights in Nov 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable, the bathroom was clean, the pool was beautiful, easy access to the beach. Walking distance to store and restaurant and playa dolphin
Stayed 1 night in Dec 2024

6/10 Okay

Jon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Keeyana

Disliked: Cleanliness, amenities, property conditions & facilities
The property was very old and outdated, my room was placed in a back hallway where it was very unsafe and scary , next to a room they called the gym . My tv had no remote no phone to contact hotel lobby curtains broken windows dirty and the shower was broken . The lady at the front desk was very dismisssive as I asked her about getting another room and having an open balcony as I requested at booking prior to going there . I have to leave of site to enjoy my trip because this hotel wasn’t pleasant at all, the lobby bar guy was very nice and the waiter at the restaurant was nice also and it has a beautiful pool. But the room and the lady at front was extremely ignorant to my needs . My room dealt like a prison cell.
Stayed 2 nights in Nov 2024

4/10 Poor

Silvia

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Bell hop was nice- restaurant staff great- front desk young lady with brown hair from Argentina or Colombia was extremely rude, at times not looking away from what she was doing while speaking to me.
Stayed 2 nights in Nov 2024

2/10 Terrible

Yanick

Stayed 1 night in Nov 2024

10/10 Excellent

IGNAT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Elisha Ellen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good things about Cyan resort and Spa: - the massage was one of the best I have ever had - The pool bar staff are amazing and make the best cocktails we had on our stay Bad things about cyan resort and spa: - my cards, money and jewellery were taken from my room (locked) - The staff did nothing - The cctv doesn’t work - The staff do not compensate anything (even when it’s obvious its their fault things got stollen) - The security guard sleeps on the job - The towels are gradually taken through your stay - The bedding isn’t changed at all, even when requested - There is no smoking including vaping except at the main entrance (only some guests tho, you might get lucky) - The aircon works sometimes - They hassle you to sign a waver as soon as you arrive stating any rule breaking will cause a fine - You can not use the pool a second before 9am or a second after 9pm. - The restaurant doesn’t have half the menu and when you do order something, it will be missing things. - There are only 2 members of staff that can make a cocktail even though we asked for ones on the menus - There is no outdoor eating area as advertised - The hot tub takes around 2 hours to fill to a usable amount - The safe broke repeatedly - The key card for the room stopped working repeatedly - The balcony for our room was unusable, can’t fit 2 people and 2 chairs. - Generally rude staff Expedia have been unable to contact the hotel and we haven’t been offered a refund or compensation.
Stayed 14 nights in Nov 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Joseph Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, had to request different room, staff is incredibly rude and disrespectful. Bugs everywhere. They try to accuse u of stealing things and act like the police
Stayed 5 nights in Nov 2024

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

4/10 Poor

SAMANTHA, BELFORD

Travelled with family
Disliked: Property conditions & facilities
I know it’s Mexico, but staff could be more fluent in English, toilet barely flushed, bed was nice
Stayed 1 night in Nov 2024

10/10 Excellent

melissa

Liked: Cleanliness, property conditions & facilities
You can tell it’s an older building but they keep it so clean and the gorgeous bed and decor make up for it as well as the views that it just feels rustic or with character.
Stayed 3 nights in Nov 2024

8/10 Good

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Gabriel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures of the hotel look much better than the actual hotel. Dirty room and rundown, it needs a renovation. Nice pool area in front of the beach.
Stayed 3 nights in Nov 2024

8/10 Good

Alma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

4/10 Poor

jason

Travelled with group
Disliked: Staff & service, property conditions & facilities
was run down had no electricity or water for oovwr 5 hour went next door to eat and get drinks one nice staff lady. i would never return
Stayed 1 night in Nov 2024

10/10 Excellent

Ronie Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s amazing, we are truly VIP treatment..near in the airport and very near to the beach.
Stayed 1 night in Nov 2024

8/10 Good

Anyi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The infinity pool and the views are amazing, the bar and the restaurant offers you good food for a good price. You definitely need to get a massage there with Milca, she was AMAZING. It’s not the newest modern building in the area but it’s all you need for a a budget friendly vacation.
Stayed 3 nights in Oct 2024