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Dreams Vista Cancun Golf & Spa Resort - All Inclusive

4.5 star property
VIP Access

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Beach/ocean view
Exterior
Exterior
Preferred Club Corner Suite Ocean View King | Living room | 48-inch flat-screen TV with cable channels, Smart TV, Netflix
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Lote I-03 Manzana 12 Supermanzana 84, Cancun, QROO, 77520
  • Ultramar Ferry Puerto Juárez
    ‪19 min walk‬
  • Plaza Las Americas
    ‪8 min drive‬
  • Puerto Cancun Marina Town Center
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Master Suite Ocean Front

  • 112 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View King

Preferred Club Honeymoon Suite Ocean View King | View from room

Preferred Club Honeymoon Suite Ocean View King

  • 56 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Suite Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Family Suite Ocean View

  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Golf and Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Golf and Ocean View 2 Queens

  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Deluxe Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View 2 Queens

  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Deluxe Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View King

  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View Plunge Pool 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View Plunge Pool 2 Queens

  • 49.6 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Ocean View Plunge Pool King

Preferred Club Deluxe Ocean View Plunge Pool King | Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View Plunge Pool King

  • 48 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Family Suite Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Family Suite Ocean View

  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Preferred Club Corner Suite Ocean View King

Preferred Club Corner Suite Ocean View King | Living room | 48-inch flat-screen TV with cable channels, Smart TV, Netflix

Preferred Club Corner Suite Ocean View King

  • 69.4 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Suite Golf and Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Family Suite Golf and Ocean View

  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Preferred Club Deluxe Family Suite Ocean View Plunge Pool

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Family Suite Ocean View Plunge Pool

  • 96 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Ocean View King

  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Golf and Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Golf and Ocean View King

  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Family Suite Ocean View

48-inch flat-screen TV with cable channels, Smart TV, Netflix

Preferred Club Master Family Suite Ocean View

  • 156.50 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Deluxe Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Ocean View 2 Queens

  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

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Dreams Sands Cancun Resort & Spa - All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.1 out of 5, Very good, (1065)
The price is €279
for 1 room
includes taxes & fees
12 May - 13 May
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About this property

Dreams Vista Cancun Golf & Spa Resort - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Spend the day relaxing on Dreams Vista Cancun Golf & Spa Resort - All Inclusive's private white sand beach or at a complimentary water park before returning for a meal at one of the property's 6 restaurants. Change of towels is available on request
Dreams Vista Cancun Golf & Spa Resort - All Inclusive offers 416 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Select Comfort beds feature down duvets and premium bedding. 48-inch Smart televisions come with cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Our customers tell us that they can't get enough of the helpful staff at Dreams Vista Cancun Golf & Spa Resort - All Inclusive. During your stay, you'll be within walking distance of Ultramar Ferry Puerto Juárez. Free breakfast, free WiFi in public areas and free valet parking are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking
  • Enjoy local and international cuisine with ocean views at Vista Prime Asado, one of the property's 6 restaurants and 5 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include a children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a golf driving range
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 6 minutes by car from Puerto Cancun Golf Course and 7 minutes from El Meco Archaeological Site
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Dreams Vista Cancun Golf & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Dreams Vista Cancun Golf & Spa Resort - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park and a complimentary children's club.

Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a fitness centre and a rooftop terrace. Free valet parking is available.

This 4.5-star Cancun property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.
Vista Prime Asado – Overlooking the ocean and golf course, this steakhouse specialises in local and international cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Bluewater Grill – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Himitsu – This theme restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Mi Lucrecia – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Portofino – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Himitsu
  • Mi Lucrecia
  • Portofino
  • Vista Prime Asado

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Free water park
  • Games
  • Golf driving range
  • Gym
  • Kayaking
  • Nightclub
  • Optional golf privileges
  • Outdoor pickleball court
  • Pro golf lessons
  • Rock climbing
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Waterslide
  • Wine tasting room

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free water park access
  • In-room babysitting
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (8,428 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (196 centimetre wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
Safety features at this property include a smoke detector and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sunscape Star Cancun All Inclusive All-inclusive property
Sunscape Star All Inclusive All-inclusive property
Sunscape Star All Inclusive
Sunscape Star Inclusive inclu

Dreams Vista Cancun Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 552 out of 1004 reviews
Rating 8 - Good. 233 out of 1004 reviews
Rating 6 - Okay. 111 out of 1004 reviews
Rating 4 - Poor. 47 out of 1004 reviews
Rating 2 - Terrible. 61 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph Nicholas

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our choice of Dreams Vista. Great food, amazing staff and excellent amenities. Our group traveled with children and we loved what the resort had to offer for the little ones. For following staff went above and beyond: Coco Cafe: Teo, Isabel, Iris, Perla Cleaning: Heidi The pizza maker at Portofino (apologies for forgetting your name! You were amazing with the kids)
Stayed 7 nights in Jan 2025

10/10 Excellent

Iesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything! If this is your first time in Mexico this is a great place to start!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Noman, appleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Convenient. Great time for families
Stayed 3 nights in Jan 2025

10/10 Excellent

Constantine John

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything about the Dreams Vista.
Stayed 7 nights in Jan 2025

8/10 Good

William, Kelowna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albin who provided services on the beach was outstanding
Stayed 10 nights in Jan 2025

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how beautiful the hotel was. The food was really good. I did not like that the property was very small and had limited walking areas. There was no ramp to the beach to take my wagon and stroller down with the kids. We had to carry everything down big stairs. The shower in the room was not kid friendly. My 14 month old daughter had no tub to bath in the the floor is slippery in the shower. I recommend you use water shoes in the shower for little ones. It was very windy most nights during our stay, and you could hear the wind moving the glass balcony door or you could hear the wind moving the entrance door. It was very loud and hard to fall asleep. I stayed on the 16th floor and every night and every morning I could hear people above us moving things around. It was very annoying. I think maybe there was restaurant above us for the preferred guests. The service at this resort was amazing. And the rooms were very clean !
Stayed 7 nights in Jan 2025

10/10 Excellent

Nickayaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! staff was nice.. good food and amenities. Definitely will be back :)
Stayed 3 nights in Sep 2024

10/10 Excellent

Paul

Travelled with family and small children
Liked: Amenities
Everything was good and nice
Stayed 9 nights in Jan 2025

10/10 Excellent

Joresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday trip

FANTASTIC!!! This was one of the best vacations. The staff went all out as it was my birthday. Champagne, cake. I loved the food and drinks. The ocean and pool view was amazing. I will be back! The spa was also wonderful. I fully enjoyed my 80 minute massage.
Stayed 2 nights in Jan 2025

10/10 Excellent

Feynman Yong Zhuang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

Eugen, Livonia

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I didnt like that i did not get an upgrade. Also the childrens ameneties were not available but a limied time per day. The resort put restrictions on where i can use the resort credit, only allowing me to use very small amounts
Stayed 7 nights in Jan 2025

10/10 Excellent

Ching Wen Sarah Hu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort truly deserves its 5-star luxury rating! Everything from the staff and services to the food, drinks, and consistently clean environment was amazing. However, I wouldn’t recommend this resort for families with younger kids due to the setup of the kids’ pool area. While the kids’ pool has a fun water park, it’s located on the shaded side of the building and isn’t heated. During our stay, the weather was consistently around 22-23°C with rain and strong winds, which is typical for Cancun from January to early March. This made all the pools feel freezing in the morning and evening. The water in the kids’ pool was especially cold, and we didn’t see a single child using it during our entire stay. If the resort could improve by making the kids’ pool heated, it would make the stay much more enjoyable for families and give kids a fun activity to look forward to. The main pool, on the other hand, is located in a sunny area and warms up a bit by around 1 p.m., which is better for swimming. Our little one did enjoy the kids’ club, but unfortunately, there weren’t many outdoor activities, so he didn’t get much sunlight. Overall, I would highly recommend this resort for adults or families with older kids. We upgraded to the Preferred Club and loved the added luxury, especially the upgraded drink options. While we absolutely enjoyed our stay and would return, we wouldn’t bring our 6-year-old back unless there are changes to make more accommodate for kids.

10/10 Excellent

J., Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great stay! The entertainment, restaurant, and bar staff were all excellent. They have a theme where they call everyone family, and you can tell they want to make everyone feel welcome. Shoutout to Albin (beach) and Jorge (poolside drinks)! Noe and Ivan were also super friendly and helpful! #HotelStay #Vacation #Staff #Service #Family #Beach #Pool #Drinks
Stayed 7 nights in Jan 2025

10/10 Excellent

Irene, las vegas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time here. I loved that all the rooms have ocean view. I really enjoyed the property. It was much smaller compared to the bigger chains I've stayed before but I liked it. Because it felt more personalized. I saw the same workers throughout the week and they knew what I wanted. It was great. The food was good, staff was amazing and overall it was a great experience. Highly recommend it! The kids loved it too. We went during Christmas and they went above and beyond for us guests. We didn't know but they had Santa Claus arrive on a boat and give the guest (kids) little gifts. It was so awesome. My kids were so excited. It was a very amazing time.
Stayed 9 nights in Dec 2024

2/10 Terrible

Andrei

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2025

4/10 Poor

Jessica Anne

Stayed 7 nights in Dec 2024

10/10 Excellent

yeseol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was somewhat worried about food quality and complaints about hard to reach staffs after going through many many reviews. However I totally wasted my time reading those reviews. Food qualities were awesome. Me and my 7 other family members age ranges were from toddler to 60s,no complaints about food quality. We stayed for 5 days and it was spectacular! Only odd thing was, resort had fewer restaurants onsite than other resorts in cancun. Everywhere was Super clean, staffs were always cleaning. Beach was clean, never ran out of pool towels. Small beach but large enough to enjoy, i dont understand why people complain about resort having small beach. Pool was nice. Resort has nicest view. Spa was fantastic, had deep tissue massage and relaxing massage. So many staffs everywhere, easy to ask for help. Throughout my trip my experience was great!!!!! I would definitely go back! Lunch hibachi at world cafe was my favorite! Thank you senor Miguel!!!
Stayed 4 nights in Jan 2025

8/10 Good

SEULAE

Stayed 4 nights in Jan 2025

10/10 Excellent

Lyubomir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2024

6/10 Okay

Joshua, Gansevoort

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice but they advertised certain restaurants and activities that were closed or didn’t happen on a daily basis. The rooftop pool wasn’t cleaned for our entire stay I don’t thing the pool had a film on the top and trash floating(straws papers) the pool loungers were stained green from algae and the glass panels always had hand prints or greasy smudges on them day to day in the same spots. Even some of the glass panels were missing how they were secured and were replaced with two pieces of wood screwed together.
Stayed 7 nights in Dec 2024

6/10 Okay

Olaf, Nuernberg

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The property is nice but the service in the Restaurants is terrible. Very long waiting time to get a table even at the buffet.
Stayed 5 nights in Dec 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service
Beautiful Friendly staff Very helpful
Stayed 9 nights in Dec 2024

10/10 Excellent

Joyce, Greenwood Village

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our multigenerational family (ages 7 months to 73 years) had a wonderful stay here. The kids loved the water park, pool and beach, the adults enjoyed the preferred club adults-only pool on the roof, and we all liked the variety and quality of the food. Special thanks to Alfredo and Victor for their help!
Stayed 5 nights in Dec 2024

10/10 Excellent

You

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024