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Emporio Cancun Optional All Inclusive

4.0 star property

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Photo gallery for Emporio Cancun Optional All Inclusive

Aerial view
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Standard Room | In-room safe, iron/ironing board, WiFi, bed sheets
3 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Maya Museum of Cancun
    ‪1 min walk‬
  • Iberostar Cancun Golf Course
    ‪7 min walk‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Partial Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront | In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Doble Room Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up King Oceanfront Only Adults

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up Double Oceanfront Only Adults

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

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About this property

Emporio Cancun Optional All Inclusive

On beach with outdoor pool, near Delfines Beach
At Emporio Cancun Optional All Inclusive, hit the beach, dine on-site at CúA Culinary Artisans or enjoy a drink at one of the resort's 2 poolside bars.
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with a safe and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us they can't get enough of Emporio Cancun Optional All Inclusive's great beach location. During your stay, you're just a quick walk from Iberostar Cancun Golf Course. Features include free self-parking, plus 3 restaurants and 2 poolside bars.
  • Free self-parking
  • Enjoy international cuisine with ocean views at CúA Culinary Artisans, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a playground and bicycles to rent
  • Guests have great things to say about the beach and the location
  • 7 minutes by foot from Iberostar Cancun Golf Course and a 4-minute drive from Delfines Beach
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Emporio Cancun Optional All Inclusive offers its guests a kids' pool, an outdoor pool, a waterslide, and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have WiFi for a fee.

Event space at this resort measures 8288 square feet (770 square metres) and includes conference space. Spa services, a terrace, and an arcade/games room are also featured at Emporio Cancun Optional All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
CúA Culinary Artisans – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Bacoli Trattoria – Overlooking the garden, this restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Sunset Grill – Overlooking the ocean, this restaurant only serves lunch. Open selected days.
Legacy Room – On-site sports bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Stereo
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Cancun Optional All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 495 for adults and from MXN 320 for children
  • Fee for in-room wireless Internet: MXN 0 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 777 out of 1635 reviews
Rating 8 - Good. 358 out of 1635 reviews
Rating 6 - Okay. 217 out of 1635 reviews
Rating 4 - Poor. 128 out of 1635 reviews
Rating 2 - Terrible. 155 out of 1635 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vidal, Santa Tecla

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 4 nights in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

6/10 Okay

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Relaxation, Lacking in Entertainmet
I recently traveled to this hotel with friends to celebrate my birthday. The hotel itself is beautiful, particularly the beach, which was absolutely stunning. The service was great overall, with a very friendly and attentive staff who made us feel welcome. However, there were a couple of downsides. The hotel offers only two à la carte restaurants in addition to the buffet, and both require advance reservations. Out of the two, the Italian restaurant was disappointing – the food was bland and didn’t stand out. On the other hand, the Argentinian restaurant was excellent and delivered a delicious dining experience. The biggest letdown was the entertainment. By 9 PM, the atmosphere turned very quiet, and it almost felt like it was time to go to bed. If you’re looking for an exciting nightlife or lively entertainment, this hotel is not the right choice. It’s more suited for those who want a peaceful and relaxing vacation. This hotel is perfect if you're looking to relax and enjoy a peaceful beach experience. The serene atmosphere and beautiful beach make it an ideal getaway for unwinding. However, I’ve been to other hotels where the entertainment was far better. While they do offer some "shows," they are quite lackluster, lasting only 1 to 2 hours and not very exciting. If you're looking for fun or vibrant nightlife, this hotel might not be the best choice. It’s better suited for those seeking a calm and quiet retreat.
Stayed 4 nights in Dec 2024

4/10 Poor

CARLOS

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Room service was horrible.
Stayed 5 nights in Dec 2024

8/10 Good

Lucero, Manor

Liked: Cleanliness, staff & service
Noise for construction going on.
Stayed 7 nights in Nov 2024

10/10 Excellent

Maoyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
I would give an excellency rating for this hotel. Price is reasonable, foods are good and services are excellent.
Stayed 5 nights in Dec 2024

4/10 Poor

Miguel, Turlock

Travelled with partner
Liked: Cleanliness
There was loud construction. The refrigerator didn’t work. The AC was very low powered. Also, we were unable to change rooms. They kept saying, call back over and over. Not walkable to any other restaurant bars. Overall would not recommend
Stayed 5 nights in Dec 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Adeliton Ramos

Stayed 3 nights in Nov 2024

6/10 Okay

Stanislaus

Stayed 2 nights in Nov 2024

10/10 Excellent

Elisha, Salisbury

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this resort are so nice ! Clean the bedrooms everyday. The service was great. I would give the food a 7/10 , because of lack of flavor and it’s not really a party place but its so close to the clubs that it doesn’t matter. Family and solo traveler friendly
Stayed 4 nights in Dec 2024

8/10 Good

Kayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I had a wonderful stay at Emporio. We did the all-inclusive option, which made life less complicated. There were some specialty cocktails that were not included in the all-inclusive option, but I didn’t mind. There were plenty of options that were included. The drinks and the beach/pool areas were fantastic. Our room was clean when we arrived and housekeeping came daily. The line at check-in did take over an hour, so be prepared for that possibility. The food at the buffet was overall quite good, although some things were hit or miss. One night, they had a taco bar complete with a vertical spit for tacos al pastor—that was the best food item I had! The breakfast spread was very good, but the buffet doesn’t open until 7am and we had early excursions some days, so we didn’t get to eat or have coffee before leaving the resort. There is a Starbucks on site, but that also doesn’t open until 7am. We found out later that there is a convenience store nearby where you can buy coffee and snacks before 7am, but it is outside the resort. There are two restaurants on site that require reservations. We went to the Italian restaurant, and I wouldn’t recommend it. I ordered pesto and it was basically olive oil with small amounts of basil—not at all like a standard pesto. We were not able to get a reservation for the Argentinian place, but the food looked delicious. The resort had some sort of entertainment each night, which was lovely!
Stayed 4 nights in Nov 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the Emporio! The room was clean and neat with all its amenities! The people are very servicial, friendly and respectful! The silent party was awesome! The service is upstanding and the food was wonderful! Drinks were ok! I would only recommend improving their coffee density. And the ocean view from every angle was absolutely stunning!!! I loved it!!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Whatever the problem I had, they always sent staff to resolve.
Stayed 4 nights in Dec 2024

6/10 Okay

Katia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Dec 2024

2/10 Terrible

Francis

Disliked: Cleanliness, staff & service, property conditions & facilities
They stoled my YsL bag from the room and I reported it and they said they are not responsible and that they did not see anything in the cameras! I asked if I was able to see the footage and they denied me from seeing it!!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Rafael

Liked: Cleanliness
Stayed 8 nights in Nov 2024

8/10 Good

Levente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach. Good rooms, a bit dated, cleaning could be better
Stayed 1 night in Dec 2024

10/10 Excellent

Marquita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safety is always my first thought and they definitely provided this, and everything else was just as enjoyable.
Stayed 4 nights in Dec 2024

10/10 Excellent

Delroy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and wonderful staff
Stayed 3 nights in Dec 2024

4/10 Poor

Delia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was very disappointed with my stay at Emporio Cancun. The check-in process was dreadful—long waits and disorganization made for a frustrating start to my vacation. The cleanliness of the hotel was subpar, with multiple areas needing attention. To make matters worse, the staff was incredibly rude, especially if you didn’t speak Spanish. This experience did not meet my expectations, and I would not recommend this hotel to others.
Stayed 4 nights in Nov 2024

4/10 Poor

Tarek

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was mediocre overall. The cooks handling and serving food, including raw meat, were not wearing gloves, which was highly unsanitary. Angel from the reservation department displayed an unprofessional and rude attitude, making the interaction unpleasant. Additionally, there were bugs in the blankets, and the pool was poorly maintained, with food and hair floating in it. On the positive side, the view was great, the steakhouse restaurant was enjoyable, and breakfast was good. However, there’s significant room for improvement.
Stayed 2 nights in Nov 2024

8/10 Good

Karen a

Travelled with family
Liked: Cleanliness, staff & service
I've been here several times. I really enjoy it, very laid back. It was a bit noisy with construction (jack hammering) I didn't mind too much. I also think they need to raise the game on the buffet choices. Maybe have something special. Was just "food". The two specialty restaurants were very good. I always enjoy my stay here. Staff helpful.

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The bar staff are amazing and so are the waiters. If only reception could be as nice and helpful as them. We had a problem when checking in. They like to say no a lot not helpful or friendly what so ever!!! Every time I dealt with them the outcome was no. Apart from that the beaches are lovely and pool area is clean with plenty of beds. The only other thing is they are doing construction in the complex so be prepared for drilling all day
Stayed 6 nights in Dec 2024