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Grand Fiesta Americana Coral Beach Cancun - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Grand Fiesta Americana Coral Beach Cancun - All Inclusive

Building design
Exterior
Infinite Ocean Front Honeymoon Master Suite (1 King) | Room amenity
Outdoor banquet area
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Pet-friendly
  • Breakfast included
  • Parking included

Explore the area

Map
Blvd. Kukulcan km. 9.5, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • UltraMar Ferry Terminal
    ‪4 min walk‬
  • Cancun Convention Center
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Infinite Ocean Front Two Bedroom Master Suite (1K+2Q)

Premium bedding, down duvets, pillow-top beds, free minibar

Infinite Ocean Front Two Bedroom Master Suite (1K+2Q)

  • 132 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Ocean View Suite Double (2 Queen)

Ocean View Suite Double (2 Queen) | Premium bedding, down duvets, pillow-top beds, free minibar

Ocean View Suite Double (2 Queen)

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front Suite Double (2 Queen)

View from room

Ocean Front Suite Double (2 Queen)

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front Two Bedroom Family & Friends Suite (1K+2Q)

Premium bedding, down duvets, pillow-top beds, free minibar

Ocean Front Two Bedroom Family & Friends Suite (1K+2Q)

  • 104 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Ocean View Suite (1 King)

Ocean View Suite (1 King) | View from room

Ocean View Suite (1 King)

  • 52 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Suite (1 King)

Premium bedding, down duvets, pillow-top beds, free minibar

Ocean Front Suite (1 King)

  • 52 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Infinite Ocean Front One Bedroom Master Suite (1 King)

Premium bedding, down duvets, pillow-top beds, free minibar

Infinite Ocean Front One Bedroom Master Suite (1 King)

  • 80 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Infinite Ocean Front Honeymoon Master Suite (1 King)

Infinite Ocean Front Honeymoon Master Suite (1 King) | Premium bedding, down duvets, pillow-top beds, free minibar

Infinite Ocean Front Honeymoon Master Suite (1 King)

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Aerial view

Fiesta Americana Condesa Cancun All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, (3610)
The price is €605
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Fiesta Americana Condesa Cancun All Inclusive

About this property

Grand Fiesta Americana Coral Beach Cancun - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Fiesta Americana Coral Beach Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request
Grand Fiesta Americana Coral Beach Cancun - All Inclusive offers 600 accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down duvets and premium bedding. 65-inch Smart televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 26 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the free breakfast at Grand Fiesta Americana Coral Beach Cancun - All Inclusive. During your stay, you're just a quick walk from Gaviota Azul Beach. Free WiFi in public areas, free valet parking and 4 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free valet parking and self-parking
  • Enjoy French cuisine at Le Basilic, one of the property's 10 restaurants and 5 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Treat yourself to body treatments, Thai massages or body wraps at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, volleyball and kayaking
  • Guests really like the accommodation for the spaciousness and cleanliness
  • 5 minutes by foot from Plaza Caracol Mall and a 5-minute drive from La Isla Shopping Mall
  • Airport drop-off shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Grand Fiesta Americana Coral Beach Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and cabanas (surcharge). At Grand Fiesta Americana Coral Beach Cancun - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Free self parking and valet parking are available.

This 5-star Cancun property is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 11:00 AM.
Le Basilic – This restaurant specialises in French cuisine and only serves dinner. Reservations are required.
La Joya – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Havanna Steak House – This restaurant specialises in Argentinean cuisine and serves dinner and light fare. Reservations are required. Open selected days.
Torii – This restaurant specialises in Asian cuisine and serves dinner and light fare. Open selected days.
Viña del Mar – This restaurant specialises in international cuisine and serves brunch and dinner. Reservations are required. Open selected days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Rowing/canoeing
Snorkelling

Land activities

Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Japanese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 10 restaurants
  • 3 poolside bars
  • 3 swim-up bars
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Havanna Steak House
  • La Joya
  • Le Basilic
  • Torii
  • Viña del Mar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat and paddles
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Kayaking
  • Motor boating
  • Paddleboard
  • Personal motorised watercraft
  • Rowing/canoeing
  • Scuba diving
  • Snorkelling
  • Table tennis
  • TV in common areas
  • Water sports equipment

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 15,296 square feet of conference space
  • Business centre
  • Computer station
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 26 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 3 steps to reach entrance
  • Accessible airport shuttle
  • Accessible shuttle
  • Front entrance ramp
  • Lift (170 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 109.16 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.88 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 43.25 per person
  • Airport shuttle fee per child: USD 21.75 (from 5 to 12 years old)
  • Pet fee: USD 109.16 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Grand Fiesta Americana Coral Beach Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
Outside food and beverages are not permitted on the premises.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Fiesta Americana Coral Beach Cancun Hotel
Grand Fiesta Americana Coral Beach Cancun
Grand Fiesta Americana Coral
Grand Fiesta Americana Coral Hotel
Fiesta Americana Grand Coral Beach Cancun Hotel Cancun
Fiesta Americana Grand Coral Beach Cancun Resort Spa
Grand Coral Beach Cancun
Grand Fiesta Americana Coral Beach Cancun Resort
Grand Fiesta Americana Coral Resort

Grand Fiesta Americana Coral Beach Cancun - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2617 out of 3517 reviews
Rating 8 - Good. 524 out of 3517 reviews
Rating 6 - Okay. 204 out of 3517 reviews
Rating 4 - Poor. 88 out of 3517 reviews
Rating 2 - Terrible. 84 out of 3517 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with excellent staff. Lots to do for families
Stayed 5 nights in Nov 2024

10/10 Excellent

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, literally from the time we checked in to the time we checked out. Check out was at 12pm but our flight wasn’t until 7, they let us keep our bags at with them and still use the amenities in the hotel. Definitely will be back!
Stayed 5 nights in Nov 2024

10/10 Excellent

Sudhakar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to celebrate our 19th wedding anniversary, it was a surprise for my wife and it is probably the best and pleasant surprise I gave it to her. Well, this definitely a great place to relax, have lot of options for food, drinks, the stunning beauty of carabian ocean... well if I've chose one as the best... the taco restaurant on the beach.. the lights, ambiance, food and staff... everything is best. The staff also arranged a sweet surprise (cake) for us. The sad part is we could only stay for 4 days which was not good enough. My wife and I fell in love and plan to visit again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Naeem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay in cancun. Lots of food options.
Stayed 4 nights in Nov 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my birthday while we were there and and the second night our dinner reservations got mixed up and they wanted to seat us out of the restaurant near a water station, my husband said no and we left walked over to were we made the reservations and let them know what happened...they got us in at La Joya the manager at La Joya took us in right away...he took very good care of us treated us like family, came out to find us after to make sure we had a good experience. They re booked us at the Italian place for another night inside, and the staff was in a better mood that night and not as rude. Our pools staff were incredible: Christian, Elias and the sweet Paulina! We loved our time and relaxed...there were lot's of kids and families but we did not mind, we still had a great time!
Stayed 7 nights in Nov 2024

10/10 Excellent

Osvaldo

Stayed 4 nights in Oct 2024

10/10 Excellent

Maria, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Claudia Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the best hotel we’ve had!
Stayed 4 nights in Nov 2024

10/10 Excellent

Jung Ung, East brunswick

Stayed 2 nights in Oct 2024

10/10 Excellent

Jasmine

Liked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities
recommended
Stayed 4 nights in Nov 2024

10/10 Excellent

Zhou

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Nov 2024

10/10 Excellent

CHATHURIKA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best hotel experience ever.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel experience was great! Food options were wonderful! Right next to shopping and entertainment.
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still a great resort with impeccable service.
Stayed 7 nights in Nov 2024

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Temitope

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been my best stay thus far. Can’t wait to be back with friends in 2025!

2/10 Terrible

Unsun

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was so dirty and outdated. The staffs were rude and almost got annoyed. The resturants were so bad and the menus are 3 star level hotel. I’d never go back
Stayed 4 nights in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

TYNAN, YONKERS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to local shops, nice beach, pool and staff was friendly.
Stayed 3 nights in Nov 2024

10/10 Excellent

Maral

Stayed 7 nights in Oct 2024

10/10 Excellent

Amilcar Alexander

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Farid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property to stay at great food great atmosphere very clean. We left our iPad behind. They informed us immediately and had it shipped back to us. Very good service. Will stay there again.
Stayed 5 nights in Oct 2024

6/10 Okay

Lane

Travelled with partner
Liked: Cleanliness, staff & service
Incredibly disappointing experience. This is a 3.5 star facility at best. Had 1 full day without hot water & another without electricity. Buffet quality and options were sub-par and mediocre. Reservation restaurants food was good, but not excellent and while few servers were excellent, overall they need major training. Too few options for vegetarians and there was no effort made to accommodate a picky eater like I am. A/C supply grilles in buffet area drip dirty condensation onto you and your food. Omelet station line too long, smoothie station not enough fruit / berry options. Rooms need major refresh. Our tub / shower leaked water across the floor by toilet daily, ceiling is moldy & wet / damaged above shower. Bed incredibly uncomfortable, room was extremely loud from Lobby area music & entertainment directly below us, so much so it was annoying and hard to talk to one another inside our room. Cleaning staff did not refill shower gel, or mouthwash, & put out 1 set of slippers & robe for 2 people. A/C thermostat display was broken. Cordless phone in room did not work. Deep Tissue massage at Spa was horrible and had to ask for refund. The take all the best locations surrounding the pool overlooking ocean and reserve for cabanas that are not included with all-inclusive. While we had an overall good time, this hotel did not meet our expectations, their claims of excellence, or live up to previous reviews.
Stayed 7 nights in Nov 2024

10/10 Excellent

Wen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love this hotel. The staff is very kind, and the service is superior. The food is tasty, and the fruits are fresh. There are shows every night. I highly recommend it for families with small children.
Stayed 6 nights in Nov 2024