Kempinski Hotel Cancún

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VIP Access

Choose dates to view prices

Dates

January 2025

February 2025

On the beach, white sand, beach cabanas, sun-loungers

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Pool

Bar

All-inclusive

Hot tub

Breakfast available

Room service

Explore the area

Retorno del Rey No. 36, Cancun, QROO, 77500

Ballenas Beach
2 min walk
Luxury Avenue Shopping Mall
11 min walk
Kukulcan Plaza Shopping Mall
12 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
18 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, down duvets, minibar, in-room safe

Suite (Seafront)

82 sq m
Sea view
Sleeps 3
1 King Bed

Club Double Room (Seaside)

41 sq m
Partial sea view
Sleeps 4
2 Double Beds

Club Room, 1 King Bed (Seaside)

41 sq m
Partial sea view
Sleeps 3
1 King Bed

Club Suite (Seafront)

82 sq m
Partial sea view
Sleeps 3
1 King Bed

Deluxe Double Room (Seafront)

41 sq m
Sea view
Sleeps 4
2 Double Beds

Panoramic Suite

82 sq m
Sea view
Sleeps 3
1 King Bed

Presidential Suite

229 sq m
Sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seaside)

41 sq m
Sea view
Sleeps 3
1 King Bed

Club Room, 1 King Bed (Club Seafront)

41 sq m
Partial sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seafront)

41 sq m
Sea view
Sleeps 3
1 King Bed

Deluxe Double Room (Seaside)

41 sq m
Sea view
Sleeps 4
2 Double Beds

Club Double Room (Seafront)

41 sq m
Sea view
Sleeps 4
2 Double Beds

Suite (The Saasil)

177 sq m
Sea view
Sleeps 6
3 King Beds

Club Suite (Seaside)

82 sq m
Partial sea view
Sleeps 3
1 King Bed

Suite (Seaside)

82 sq m
Partial sea view
Sleeps 3
1 King Bed

Similar properties

Pool

Hot tub

Spa

Kids pool

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Luxury resort on the beach, with 2 outdoor pools

Catch some rays at the beach or spend the day relaxing at Kempinski Hotel Cancún's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.

Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of Kempinski Hotel Cancún's great beach location. During your stay, you'll be connected to a shopping centre and just a quick walk from Ballenas Beach. You'll find features such as free WiFi in public areas and free valet parking, plus 2 outdoor pools.

Free Wi-Fi (speed: 50+ Mbps)
Free valet parking
For dining with pool views, stop by The Club Grill, one of the property's 6 restaurants and 2 bars/lounges
Buffet breakfast served daily for a fee
Take a swim in the 2 outdoor pools or soak in the hot tub
Treat yourself to mud baths, deep-tissue massages or aromatherapy at Kayantá Spa
Services include babysitting, a children's club and a lifeguard on-site
On-site recreation includes an outdoor tennis court, a gym and a steam room
Guests have great things to say about the clean guestrooms and the helpful staff
11 minutes by foot from Luxury Avenue Shopping Mall and a 2-minute drive from Aquaworld
Airport shuttle service available for a fee

Some rates at Kempinski Hotel Cancún are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel Cancún, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:30 AM.

The Club Grill – Overlooking the pool, this fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fantino – Overlooking the ocean, this fine-dining restaurant only serves dinner. A children's menu is available. Open selected days.

Casitas – This beach restaurant specialises in seafood and only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

The Caribe Bar &Grill – This beachfront restaurant serves brunch and lunch. Open daily.

El Café Mexicano – This beachfront family restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and beverages included

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Dining availability limited at one or more venues

Gourmet or à la carte dining limited to 3 meals per stay

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle at scheduled times and on request for a surcharge
Limo/town car service
Free uncovered valet parking on site
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
2 bars/lounges
6 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Private picnics

Restaurants on site

Casitas
El Café Mexicano
Fantino
The Caribe Bar &Grill
The Club Grill

Things to do

2 outdoor pools
Art gallery
Children's club
Designer stores
Fitness classes
Free beach club
Full-service spa
Health club
Outdoor tennis court
Piano
Pilates classes
Playground
Sauna
Shopping
Spa tub
Steam room
Tennis lessons
TV in common areas
Yoga classes

Family friendly

2 outdoor pools
Children's club (surcharge)
In-room babysitting
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Stroller
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

8 meeting rooms
Computer station
Conference centre (290,625 square foot of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Free pool cabanas
Garden
In a nature reserve
On the bay
On the beach
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Mud bath
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
6 accessible parking spaces
Accessible airport shuttle
Area rugs in public areas
Assistive listening devices in meeting rooms
Front entrance ramp
Grab bar near toilet (99 centimetre high)
Hardwood flooring in public areas
Height-adjustable showerhead
Lift (152 centimetre wide door)
Low-height door lock
Low-height electrical sockets in bathroom
Smooth flooring in public areas
Thin carpet in public areas
Transfer shower
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways (152 centimetre wide)

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

42-inch LCD TV with cable channels
IPod dock
Pay films

Food and drink

24-hour room service
Champagne service
Espresso maker
Meal delivery service
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Heating
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 50.0 per night.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 4.57 per accommodation, per night
Resort fee: USD 58 per accommodation, per night

The resort fee includes:

Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 48.50 for adults and from USD 48.50 for children
Airport shuttle fee: USD 200 per vehicle (return, maximum occupancy 7)
Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Kempinski Hotel Cancún offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Jesus

Travelled with partner

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved everything about my stay at the Kempinski Cancun, the staff was friendly and very attentive and it was an overall very relaxing experience from the pool to the beach to the room, I’ll definitely be back.

Stayed 4 nights in Sep 2024

10/10 Excellent

faisal

Travelled with group

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jun 2024

10/10 Excellent

Aylar

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Outstanding service and friendly staff. Beautiful traditional hotel with new bed and furniture, but I think it's about time to renovate specially the bathrooms. Food was great and normal " roomservice prices", but when I asked for their welcome drink to my room (that wasn't a part of the Roomservice menu) I think it was ridiculous overpriced to charge 500 pesos (25 $) for two non alcoholic "lemonades". They explained that this was not a lemonade but a welcome drink, but it's made by water, lemon, cucumber and sugar. I didn't appreciate this at all and I think they should mention in advance next time they want to charge these absurd prices for a non alcoholic drink. All in all, we loved the hotel and will com back if they renovate their bathrooms. The beach and view from our room was like a paradise.

Stayed 2 nights in Sep 2024

10/10 Excellent

carlos

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Extraordinary experience Excellent hotel and very friendly staff

Stayed 3 nights in Sep 2024

10/10 Excellent

Lucia

Travelled with family

31 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food and service was amazing

Stayed 5 nights in Aug 2024

10/10 Excellent

lacey

Travelled with family, Travelled with family and small children

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I am always wary of hotels, especially in Cancun. We have traveled often to the area but like to try new places! I also always try to search for a 5 star hotel. This by far was one of the nicest hotels we have been at. Starting with the employees they all gave us impeccable service truly making it not only a 5 star feeling but VIP. Everything was phenomenal from the suite to the beach to the pool to the food as well.

Stayed 3 nights in Aug 2024

8/10 Good

Laura

Travelled with family

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time staying in this property, it is probably the best in Cancun since I’ve been there 23 times! Although it is a lot more expensive for dinning. Breakfast buffet is 60 dollar per person and a small lunch for 3 ppl is definitely over 100 dollar. It’s very quiet and luxurious so I feel like it is worth it. Will definitely go back

Stayed 6 nights in Aug 2024

2/10 Terrible

Irena D

Travelled with family

8 Aug 2024

Disliked: Staff & service

This was my first time at this hotel. I took two of my kids to enjoy four nights before the school starts. I was looking for a high-quality All-inclusive resort. This hotel is FALSE advertising itself as such. When we arrived, the hotel was almost empty; except of standing around personnel was no one seen around. It was an alarming sign. At the check in they announced that in addition to $450/night I already paid, I need to pay an additional $70/day in the resort fees and no food or drinks were included. I took my kids for a quick, breakfast and was charged $71 for a salad, one chicken wrap and one order of tacos of very low quality. The chicken was dry and pieces of egg in it were disgusting. I came back to the front desk and asked them to refund the money BEFORE I even checked in. They refused to provide any refund. I took a taxi and went to Moon Palace resort where I enjoyed very much. I lost all my money I paid to Kempinski. If I would stay, my vacation would be ruined. I don’t know how they got positive reviews, which tricked me into buying this stay. Maybe those are all fake reviews or possibly the new ownership of the hotel is the reason for the pretty shell with no value to offer.

Stayed 4 nights in Aug 2024

10/10 Excellent

Samir

7 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Emmalyn

31 Jul 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Pedro

Travelled with family

27 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wow i was amazed with property and staff. First time staying at this resort.

Stayed 2 nights in Jul 2024

10/10 Excellent

Alejandro, Metepec

16 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Is an amazing hotel with a lot heritage and great facilities

Stayed 5 nights in Jul 2024

10/10 Excellent

Arash

Travelled with family

8 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best beach. Crystal clear water

Stayed 2 nights in Apr 2024

2/10 Terrible

Samir

6 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2024

10/10 Excellent

Maher

Travelled with family

24 Jun 2024

Liked: Cleanliness, amenities

Every thing great hotel , definitely I will stay here again

Stayed 2 nights in Jun 2024

10/10 Excellent

julio

21 Jun 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Michelle Elizabeth

Travelled with family

20 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love this hotel! First visited without the family, second visit brought the adult kids. We all highly enjoyed everything about this hotel. Club level was amazing. Relaxed atmosphere with great food. Small bites but perfect for us all. Drinks were a bonus as well. Thank you Kempinski for making our stay a memorable one. Everyone on every level was top notch. Quiet, classy, comfortable and extremely clean. Service and staff at every level were amazing. Thank you!

Stayed 5 nights in Jun 2024

2/10 Terrible

Ruben Michaël

19 Jun 2024

Liked: Property conditions & facilities

Stayed 4 nights in Jun 2024

10/10 Excellent

Yi

Travelled with family

19 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Blanca E

Travelled with partner

15 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were upgraded to a front ocean view which was great. The property was gorgeous. The entire staff was very attentive and polite . The restaurants were overpriced. Wish it was an All Inclusive hotel or at least have Breakfast included but overall experience was good.

Stayed 6 nights in Jun 2024

10/10 Excellent

Mithun Kalathur

Travelled with family

3 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was an awesome experience!

Stayed 2 nights in Jun 2024

10/10 Excellent

Aaditya

Travelled with partner

31 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel! Clean, spacious rooms with an amazing view of the sea. Staff was very helpful & attentive. Made custom meals that weren’t on the breakfast buffet menu to cater to dietary restrictions without me having to ask.

Stayed 6 nights in May 2024

10/10 Excellent

Henri

26 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Feb 2024

10/10 Excellent

Jailice

24 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was amazing I have never had such good service. The food was also wonderful along with all the amenities. Everything about the property was magical I will definitely go there again.

Stayed 4 nights in Apr 2024

10/10 Excellent

Gregory

Travelled with partner

20 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel staff go out of their way to let you know they are glad you are there and want to help make your stay wonderful

Stayed 7 nights in May 2024

Kempinski Hotel Cancún

Choose dates to view prices

Photo gallery for Kempinski Hotel Cancún

Reviews

Exceptional

Popular amenities

Explore the area

Room options

View all photos for Suite (Seafront)

Suite (Seafront)

View all photos for Club Double Room (Seaside)

Club Double Room (Seaside)

View all photos for Club Room, 1 King Bed (Seaside)

Club Room, 1 King Bed (Seaside)

View all photos for Club Suite (Seafront)

Club Suite (Seafront)

View all photos for Deluxe Double Room (Seafront)

Deluxe Double Room (Seafront)

View all photos for Panoramic Suite

Panoramic Suite

View all photos for Presidential Suite

Presidential Suite

View all photos for Deluxe Room, 1 King Bed (Seaside)

Deluxe Room, 1 King Bed (Seaside)

View all photos for Club Room, 1 King Bed (Club Seafront)

Club Room, 1 King Bed (Club Seafront)

View all photos for Deluxe Room, 1 King Bed (Seafront)

Deluxe Room, 1 King Bed (Seafront)

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

View all photos for Club Double Room (Seafront)

Club Double Room (Seafront)

View all photos for Suite (The Saasil)

Suite (The Saasil)

View all photos for Club Suite (Seaside)

Club Suite (Seaside)

View all photos for Suite (Seaside)

Suite (Seaside)

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About this property

Kempinski Hotel Cancún

All-inclusive details

Food and beverages

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Kempinski Hotel Cancún Reviews

Reviews