Hilton Cancun, an All-Inclusive Resort

4.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hilton Cancun, an All-Inclusive Resort

Restaurant
2 outdoor pools, pool loungers
Room, 2 Queen Beds, Oceanfront (High Floor) | Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi
Sports facility
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • On private beach
  • All-inclusive
  • Room service

Explore the area

Map
Highway 307, Cancun, QROO, 77500
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Xoximilco
    ‪12 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

Room, 2 Queen Beds (Sunset View)

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

Room, 1 King Bed (Sunset View)

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Ocean View, Corner

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Swim Up Pool View)

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View, Corner

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 2 Bedrooms

  • 195 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Suite, 1 King Bed, Ocean View (Parlor)

  • 152 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Nature view

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

Room, 1 King Bed (Swim-Up)

  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Nature view

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

Suite, Oceanfront (Swim-Up)

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Oceanfront (High Floor)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Oceanfront

  • 77 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

Room, 2 Queen Beds (Swim-Up)

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

Family Suite, 2 Bedrooms

  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

Suite, 1 King Bed, Oceanfront

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Queen Beds

  • 77 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds (Swim Up Pool View)

  • 77 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed (Swim Up Pool View)

  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Oceanfront (High Floor)

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Oceanfront (Swim-Up)

  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Double Room Standard

  • Sleeps 4
  • 2 Queen Beds

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Similar properties

About this property

Hilton Cancun, an All-Inclusive Resort

Luxury property on the beach, with 2 outdoor pools
At Hilton Cancun, an All-Inclusive Resort, you can relax at one of the 2 outdoor swimming pools, play on the private sand beach or spend the day at a complimentary water park.
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hairdryers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.
A private beach, complimentary bicycles and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Hilton Cancun, an All-Inclusive Resort's great location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, free valet parking and 2 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a swim-up bar and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a gym and a steam room
  • Guests have great things to say about the restaurant and the pool
  • 13 minutes by car from Moon Palace Golf Club and 12 minutes from Xoximilco
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park and a complimentary children's club.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a steam room and a fitness centre. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4.5-star Cancun property is smoke free.

Azulinda Lobby Bar – On-site lobby lounge.
Azulinda Market & Cafe – On-site café. Open 24 hours. Open daily.
Vela Food Hall – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
La Luce – This restaurant only serves dinner. Open daily.
Maxal – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Azulinda Market & Cafe
  • Azulinda Lobby Bar
  • La Luce
  • Maxal
  • Vela Food Hall

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1540 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 51 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1540 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1883 out of 3191 reviews" "
Rating 8 - Good. 680 out of 3191 reviews" "
Rating 6 - Okay. 310 out of 3191 reviews" "
Rating 4 - Poor. 169 out of 3191 reviews" "
Rating 2 - Terrible. 149 out of 3191 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Humayun

Stayed 3 nights in Oct 2024

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

6/10 Okay

Magdalena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The resort is very nice and very clean. Rooms very pretty, don’t like the bathroom glass with kids/teens in the room not the best idea u see everything from the room.U need to clothes in the shower . Room with swim area it’s not really for swim more just to sit, also water is cold. Food was good. Not to much to do for teenagers, weather was not the best so they were bored. Staff and service very nice.
Stayed 3 nights in Oct 2024

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Cancun All-inclusive is a must!! It was my first time at an all-inclusive and I hands down would do it again!! But never with anyone that doesn’t offer everything we had on this visit! My friends and I planned this weekend trip to celebrate our best friends upcoming wedding. And I must say Hilton did not disappoint! We felt cared for by the staff and cannot speak enough good things about each of the servers and staff we interacted with. I love the experience and would do it again and again! Can’t wait for the next time.
Stayed 3 nights in Oct 2024

10/10 Excellent

Dayanara, Kronberg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very secluded.
Stayed 5 nights in Oct 2024

6/10 Okay

Anila Rona

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My 2 toddlers had a great time at the resort! It rained on and off and there was so much for them to do at the Kid's Corner. The outdoor playground is great and so are the inside playrooms. The splash pool was perfect for little kids, they could walk through on their own. As far as the rest, i have never stayed in a resort where the staff goes out of there way to ignore/serve. You get seated at the resort and you have to flag someone down for drinks. You get coffee, they never come back for refills. So much staff at the outdoor bars but i had to walk up from the pool every time and get my drinks. On one occasion i ordered 4 drinks and had to make 2 trips, no offer to bring the drinks over for me. I am definitely not used to this from other resorts. It was rainy and windy so not many people by the pool, not sure why all the staff was hanging out at the pool bar and couldn't help. The late night show was moved from the outdoor theater to the lobby but they never announced. People were waiting in the theather. We were told by staff that Sunan was closed for lunch but we were never told that the restaurant was moved to another restaurant indoors for lunch. You have to wait at the buffet stations for someone to come and serve you at the stations. A manager was standing there while i was waiting for chilaquiles and he did not say anything to me about staff not being present. I had to go up to him and ask. He didn't respond to me and and went to get someone.
Stayed 5 nights in Oct 2024

10/10 Excellent

Clara

Liked: Cleanliness, staff & service
The hotel pretty clean, the food really good with a lot of varieties, the staffing very good and pleasant.
Stayed 3 nights in Oct 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really servicial
Stayed 3 nights in Oct 2024

10/10 Excellent

Veronica Rosario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so incredibly beautiful! My husband and I had an amazing time. The staff is friendly and everyone is so hospitable. They offer a variety of activities and just offer an amazing experience over all.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

natelle a

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Aug 2024

10/10 Excellent

Alfred D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was really good, but the only thing that could be better was the food
Stayed 4 nights in Oct 2024

10/10 Excellent

Rumpaey

Stayed 6 nights in Sep 2024

10/10 Excellent

Jisselle, Palm Coast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time
Stayed 4 nights in Oct 2024

10/10 Excellent

Kozeta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 6 nights in Jul 2024

6/10 Okay

Dhwani

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Resort is beautiful and rooms are good but didn't like bathroom and beds have transparency. Glasses as partitions didn't help. No exhaust fan is big issue. Looks good but not great for 2 beds room, need curtain because for every small thing I had to go to bathroom for changing clothes, or for quick private things. No transportation provided from entrance to door of Resort and it is toooo much inside from main road. I felt taxi service we took from Resort had resort commission as they were giving us more price then what taxi driver was offering. If you are going just couple for privacy and quiet time this is good. Services were great.
Stayed 3 nights in Oct 2024

10/10 Excellent

Gabriel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing food, wonderful service, fabulous kids club...we will be back, beautiful beach...was a great, relaxing vacation!!
Stayed 4 nights in Oct 2024

10/10 Excellent

dereje, Waldorf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hilton Cancun was absolutely fantastic. We want to give special recognition to Manager Edwin, whose attention to detail and care for guests was outstanding. He went above and beyond to ensure that every aspect of our stay was perfect. Additionally, Chef Ruben truly elevated our experience. he made sure to accommodate any request with a smile. The entire staff at Hilton Cancun deserves praise. Every team member we encountered was friendly, attentive, and eager to make our stay memorable. Whether it was room service, housekeeping, or the restaurant teams, their dedication to providing top-tier service was evident. The resort itself is stunning, with beautiful pools, well-maintained grounds, and breathtaking views. The variety and quality of the food were impressive, and the all-inclusive aspect made it easy to fully enjoy the experience. Overall, Hilton Cancun exceeded our expectations in every way. Thank you to Edwin, Ruben, and the entire team for making our stay so special. We can’t wait to return!
Stayed 10 nights in Sep 2024

10/10 Excellent

Mariela

Stayed 4 nights in Sep 2024

10/10 Excellent

Alexandru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe
Stayed 4 nights in Oct 2024

8/10 Good

Zalak

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Reginald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s resort real good for family
Stayed 3 nights in Jul 2024

10/10 Excellent

Joe

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Very relaxing, staff was great!! Definitely would stay again
Stayed 4 nights in Oct 2024