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Hotel Blue Star Cancun

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Blue Star Cancun

Exterior
Bathroom sink
Deluxe Room | Private spa tub
Exterior detail
Outdoor spa tub

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Hot tub
  • Housekeeping
  • Pool

Explore the area

Map
102 Palenque 26, Cancun, QROO, 77509
  • Extreme Adventure
    8 min walk
  • Plaza 28
    10 min walk
  • Andres Quintana Roo Stadium
    14 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for Deluxe Room

Deluxe Room | Private spa tub

Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

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Aerial view

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Pool
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4.5 out of 5, Wonderful, (672)
The price is €97
for 1 night
includes taxes & fees
17 Dec - 18 Dec
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About this property

Hotel Blue Star Cancun

Hotel with free breakfast, near Plaza 28
An outdoor pool, a restaurant and 2 bars/lounges are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
Hotel Blue Star Cancun offers 14 air-conditioned accommodations with minibars and a safe. Cable televisions are provided.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site.
During your stay at Hotel Blue Star Cancun, you're just a quick walk from Extreme Adventure. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • The restaurant, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 10 minutes by foot from Plaza 28 and a 4-minute drive from Plaza Las Americas
  • Airport shuttle service available for a fee
Hotel Blue Star Cancun offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A rooftop terrace, tour/ticket assistance, and concierge services are also featured at Hotel Blue Star Cancun. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Guests are served a free continental breakfast daily from 7 AM to 10:30 AM.
Hotel Blue Star Cancun has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Onsite parking options include a carport

Food and drink

  • Free continental breakfast available daily 7 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 5 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Blue Star Cancun

Children and extra beds

  • Children 11 and younger are not allowed at this property. All guests older than 11 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 450 per vehicle (maximum occupancy 2)
  • Credit card charges are subject to a surcharge of 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Hotel Blue Star Cancun offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Pool access is available 24 hours a day.
  • Children 11 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Blue Star
Hotel Blue Star
Blue Star Cancun
Hotel Hotel Blue Star Cancun Cancun
Cancun Hotel Blue Star Cancun Hotel
Hotel Hotel Blue Star Cancun
Hotel Blue Star Cancun Cancun
Blue Star
Hotel Blue Star Cancun Hotel
Hotel Blue Star Cancun Cancun
Hotel Blue Star Cancun Hotel Cancun

Hotel Blue Star Cancun Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 55 out of 117 reviews" "
Rating 8 - Good. 30 out of 117 reviews" "
Rating 6 - Okay. 15 out of 117 reviews" "
Rating 4 - Poor. 5 out of 117 reviews" "
Rating 2 - Terrible. 12 out of 117 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Sheree

Travelled with family
Liked: Cleanliness
Family vacay in Mexico
The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night.
Stayed 7 nights in Aug 2024

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby.
Stayed 3 nights in Jun 2024

2/10 Terrible

Sandra

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Travelled with family
Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.
Stayed 2 nights in Jan 2024

4/10 Poor

Joey

Stayed 3 nights in Dec 2023

2/10 Terrible

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable
Stayed 1 night in Dec 2023

10/10 Excellent

Iris Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.
Stayed 8 nights in May 2023

2/10 Terrible

Carlton

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

vishnu

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2023

10/10 Excellent

Thomas

Stayed 1 night in Feb 2023

6/10 Okay

Javier

Liked: Cleanliness, staff & service, amenities
The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should

8/10 Good

Gary

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2022

8/10 Good

Willey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service !! Little noise but so good Rooms
Stayed 2 nights in Jan 2022

8/10 Good

Hannah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Cute inexpensive spot in the city
A one night stay before we flew home early… the room was very small, ants all over the one surface a desk… the bed covers had stains… but the bathroom was really nice, updated and clean. The hotel itself is a cute place. Restaurant on site with a small menu…. A few options for local bites walking distance.
Stayed 1 night in Jan 2022

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was really very goid place to stay, comfortable beds, clean, friendly staff, we had roof top room and it was the best ever
Stayed 1 night in Jan 2022

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in cancun to avoid the main area when flying in or out of airport
Stayed 1 night in Dec 2021

4/10 Poor

Mosen

Liked: Cleanliness, staff & service, property conditions & facilities
They had special events for people from outside of the hotel. Playing music and hanging out until 3am. Guests couldn’t sleep until people leave the party. It wasn’t communicated at the time I booked the hotel. I wouldn’t book if I knew those kind of party is in their schedule.
Stayed 7 nights in Dec 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Budget friendly and ok location.
The good: People were friendly and prompt to answer request. The room bed seemed clean and the mini fridge was empty for use. The price was very budget friendly n near a couple of shopping areas, one modern and one for "artesanias" The Bad. The internet password was wrong. The bathroom was not fully clean and there was mold on the walls. The shower head is located at the corner where 2 walls meet with the head only about a foot long, which made showering difficult even for a small skinny person. Last, the place is very very loud. The large TV on the pool area is so loud I had to ask nightly to turn it down. The walls are kind of thin.
Stayed 2 nights in Dec 2021

10/10 Excellent

Emanuel Andrade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the price and size.
Stayed 2 nights in Nov 2021

10/10 Excellent

Veronica M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and Clean!
We highly recommend the Hotel Blue Star Cancun! Beautiful and very clean with great service as we arrived late in the evening from our flight. Bed and pillows were comfortable and the AC works great. We had a nice wrap around bacony with a city view. The pool is small but adorable...we didn't have time to use it but it looked very clean...fun for kids too. Best to buy more water when you check in as there are only 2 bottles provided in the room. Breakfast was good... your basic continental but you can order off their menu too. FYI there are no elevators so be prepared to possibly walk up several flights of stairs to get to a room with a view of the city. They arranged for a taxi to take us to the ferry to stay in Isla Mujeres for a few days. We go back in a couple days to spend the night to catch an early flight the next morning. Overall very happy with our choice!
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean rooms. The room facing the swimming pool could be noisy, I got an other room that was more quiet.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manger was very helpful
Stayed 1 night in Jul 2021