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Hotel Casa Maraf - Isla Mujeres

3.0 star property

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Photo gallery for Hotel Casa Maraf - Isla Mujeres

Free WiFi, bed sheets
Free WiFi, bed sheets
Reception
Reception
Front of property

Reviews

6.4 out of 10

Popular amenities

  • Air conditioning
  • Free WiFi

Explore the area

Map
Av. Francisco I. Madero Mz 4-LOTE 10,, Isla Mujeres, QROO, 77400
  • Miguel Hidalgo
    ‪1 min walk‬
  • Parador Fotográfico
    ‪3 min walk‬
  • beach
    ‪3 min walk‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪15 min walk‬

Room options

View all photos for Suite

Free WiFi, bed sheets

Suite

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

Free WiFi, bed sheets

Standard Suite

  • 4 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room (204)

Basic Room (204) | Free WiFi, bed sheets

Basic Room (204)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Suite

Free WiFi, bed sheets

Standard Suite

  • 4 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Free WiFi, bed sheets

Standard Room

  • 4 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room (101)

Free WiFi, bed sheets

Basic Room (101)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

Free WiFi, bed sheets

Standard Suite

  • 4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

Free WiFi, bed sheets

Standard Suite

  • 4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

Free WiFi, bed sheets

Standard Suite

  • 4 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room

Free WiFi, bed sheets

Basic Double Room

  • 4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

Free WiFi, bed sheets

Standard Suite

  • 4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Suite, 2 Double Beds

Free WiFi, bed sheets

Basic Suite, 2 Double Beds

  • 4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite

Free WiFi, bed sheets

Standard Suite

  • 4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Room (306)

Basic Room (306) | Free WiFi, bed sheets

Basic Room (306)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Suite

Free WiFi, bed sheets

Standard Suite

  • 3 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hotel Sol Caribe

  • Kitchen
  • Free WiFi
  • Air conditioning
  • Outdoor space
4.0 out of 5, Very good, (195)
The price is €81
for 1 room
includes taxes & fees
20 Mar - 21 Mar
Hotel Sol Caribe

About this property

Hotel Casa Maraf - Isla Mujeres

Hotel in Isla Mujeres, a short walk to Isla Mujeres Ferry Terminal
This smoke-free hotel features free Wi-Fi in public areas.
Hotel Casa Maraf - Isla Mujeres offers 15 accommodations with air conditioning. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead.
During your stay at Hotel Casa Maraf - Isla Mujeres, you're just a quick walk from Isla Mujeres Ferry Terminal. Features include free WiFi in public areas.
  • Free WiFi
  • Just a 4-minute walk from Isla Mujeres Ferry Terminal and 7 minutes on foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
WiFi is free in public spaces.

This 3-star Isla Mujeres hotel is smoke free.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Rainfall showerhead
  • Shower

Entertainment

  • TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets and service animals are not allowed at Hotel Casa Maraf - Isla Mujeres

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maraf Isla Mujeres
Hotel Casa Maraf Isla Mujeres
Hotel Casa Maraf - Isla Mujeres Hotel
Hotel Casa Maraf - Isla Mujeres Isla Mujeres
Hotel Casa Maraf - Isla Mujeres Hotel Isla Mujeres

Hotel Casa Maraf - Isla Mujeres Reviews

Reviews

6.4
Rating 10 - Excellent. 31 out of 154 reviews
Rating 8 - Good. 39 out of 154 reviews
Rating 6 - Okay. 37 out of 154 reviews
Rating 4 - Poor. 17 out of 154 reviews
Rating 2 - Terrible. 30 out of 154 reviews

7.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Troy

Liked: Staff & service
Disliked: Amenities
Gotta clean those cartons & sheets better
Stayed 3 nights in Nov 2024

2/10 Terrible

Jorge

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Mi opinion es muy mala , ellos mienten diciendo que tienen una buena propiedad , es no segura , en una ocasion se fue la luz y nos dijeron que lo resolverian pronto , al regresar de la playa no habia nadie en el hotel , recogieron la computadora se llevaron todo estabamos sin luz y solos en el hotel , tuvimos que llamar a expidia para tratar de solucionar wl problema y gracias a dios ellos estuvieron hablando con nosotros todo el tiempo, nos ubicaron en otro hotel con muy buenas condiciones , creo que eso no se hace , debia haber quedado alguien para informarnos de la situacion que habia , es muy triste que sucedan cosas asi , no le haremos sugerencias a nadie sobre ese hotel por la amarga experiencia que hemos tenido , fuera de nuestro pais y desorientados nuevamente gracias al servicio de expidia ellos hicieron muy buen trabajo y les agradecemos mucho y al hotel pesima hospitalidad y las habitaciones no tienen privacidad ni ventilacion e iluminacion , muy desagradable estadia no viisitaremos mas el hotel y si tenemos que sugerir a alguien le diremos que es el peor lugar donde hospedarse 👎
Stayed 6 nights in Jul 2024

6/10 Okay

Nathan

Show one room but the room you get is total different
Stayed 4 nights in Jul 2024

6/10 Okay

Renelyn

Stayed 7 nights in Jun 2024

10/10 Excellent

JUAN, Union City

Liked: Cleanliness, staff & service, property conditions & facilities
I have great location in Isla Mujeres I recommend it
Stayed 3 nights in May 2024

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very personable & helpful. My room was very clean. It was very centrally located. It was safe. I did miss a fridge though. And the locckbox was out of service.
Stayed 7 nights in Feb 2024

2/10 Terrible

Robin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
You’d be better off sleeping on the beach. Absolutely terrible. Front desk lady is one of the worst parts of the trip. I read the reviews and thought ehhh maybe people are picky. No really heed the warning and DONT stay. Can’t emphasize enough- DONT STAY
Stayed 6 nights in Feb 2024

6/10 Okay

Brianna

Stayed 4 nights in Feb 2024

2/10 Terrible

Sherrie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Isla Mijeres
We booked 3 nights and had to move out after the first night. The room was very small but clean. The biggest problem was the balcony as the door wouldn’t open. Also there was a solid 5 foot solid wall for the railing The tv didn’t work. When we asked at the front desk if we could move & the clerk said “no” The housekeeper said there was a room for us to move to
Stayed 3 nights in Feb 2024

2/10 Terrible

Kliti

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not be fooled by the pictures... unortunately it was not as great as it seemed. PROS: Close Proximity to Ferry, Restaurants and Playa Norte CONS: The rooms were very close to each other and you could hear babies crying,banging and slamming of doors -Bathroom was extremely small- barely enough room to sit down in toilet -bathroom had a very bad smell - like sewage -A piece of hair was found under bed sheets -The room had only 1 bed, there was no chairs or small table
Stayed 4 nights in Jan 2024

6/10 Okay

Karl

Stayed 5 nights in Jan 2024

6/10 Okay

Cynthia

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The room was size wise was good. Bathroom was too small. Our shower was plug. At the moment of check out was nobody at the counter so, we left the key and controllers at the counter.
Stayed 1 night in Jan 2024

2/10 Terrible

Camille

Disliked: Amenities, property conditions & facilities
This property is located within walking distance of all the attractions on the north end. That’s all I can say good. The rooms are certainly not what is pictured. Very uncomfortable bed, only provided with a sheet. No blanket or quilt. Only given 2 towels for a 6 day stay. Requested new towels 2 days before we were given towels with holes all in them. No wash cloth or floor mat. Cold showers as well. I will not stay here again or recommend this hotel to anyone else.
Stayed 5 nights in Dec 2023

2/10 Terrible

Mohammad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay in this hotel. There was no water in the hotel entire period of the time we stayed in there. Went to the beach and came back with wet clothes and no water to shower, or toilet can’t be used either. Such a horrible experience. Had to buy 5 water bottles each at $5 just to get by. Ughhhhh.

2/10 Terrible

FABIOLA

Stayed 1 night in Aug 2023

6/10 Okay

Daniela

Liked: Cleanliness, staff & service
Solo tuvimos un pequeño problema con el aire acondicionado
Stayed 2 nights in Jul 2023

6/10 Okay

jason

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 3 nights in Apr 2023

8/10 Good

Julio

Liked: Cleanliness
5 days I stay in the second floor with balcony I feel the hotel it was OK for the price Close to everything !, definitely things to improve 1 Hot water 2 table And chairs in the room 3 maybe free coffee in the morning 4 it’s missing the welcome to mexico feeling 5 It’s not box safe in the room n working condition 6 redesign the Bathroom for More Space 7 In general is a OK place to stay for a budget trip

6/10 Okay

Christian

Stayed 2 nights in Mar 2023

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, property conditions & facilities
Well priced.
Stayed 1 night in Feb 2023

4/10 Poor

Samantha

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The safe on our room wasn’t attached to anything, you could literally pick it up off the shelf and walk out with it.
Stayed 4 nights in Mar 2023

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service
We just needed to unexpectedly crash for one night. This did the trick. It is close to everything we needed, AC and shower were working and it was OK for the price. It is very clean. We did not have hight expectations for 60USD/night.
Stayed 1 night in Feb 2023

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was inexpensive at $110 CAD a night, it was clean & the staff responsive when I asked for a blanket (there were only sheets) & toilet paper. It was close to the beach & restaurants. The pictures are not representative of the space. It is very small & some of the lights do not work. One morning we had no water & the next - just cool water however at least we could shower. Our view was of a cement wall however we did have a balcony.
Stayed 3 nights in Feb 2023

6/10 Okay

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Manuel

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
People are very kind, helpful. If you want a big resort, this isn’t for you, but if you want a clean place to stay across the street from the ocean, this is it, you are in the middle of everything, walking distance to everything. We had a private room with a large balcony. I stay last week and am headed back Wednesday for the rest of my trip. I love the island , the waters are absolutely beautiful, the locals are great.
Stayed 2 nights in Feb 2023