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Hotel Hacienda de Castilla

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Hacienda de Castilla

Outdoor pool, pool loungers
Lobby
Exterior
Standard Room, 2 Double Beds | 1 bedroom, down duvets, in-room safe, desk
Interior

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • Pool

Explore the area

Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524
  • Mercado 23
    13 min walk
  • La Hija de Villa
    1 min walk
  • Cancun Bus Station ADO
    17 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, down duvets, in-room safe, desk

Standard Room, 2 Double Beds

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down duvets, in-room safe, desk

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down duvets, in-room safe, desk

Room Standard

  • Sleeps 4
  • 2 Double Beds

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Room

Hotel Jardin Cancun

Parking included
Free WiFi
Air conditioning
Laundry
3.8 out of 5, Good, (389)
The price is €37
for 1 room
includes taxes & fees
16 Jan - 17 Jan
Hotel Jardin Cancun

About this property

Hotel Hacienda de Castilla

Hotel with a 24-hour front desk, near Ultramar Ferry Puerto Juárez
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a children's pool, a meeting room and concierge services are on-site.
Hotel Hacienda de Castilla offers 43 air-conditioned accommodations with a safe and a hairdryer. Beds feature down duvets. 32-inch LED televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.
Our customers tell us that they can't get enough of the helpful staff at Hotel Hacienda de Castilla. During your stay, you're just a quick walk from Séptimo Día Adventist Church. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Mexican cuisine while dining at La Hija de Villa
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 3-minute drive from Ultramar Ferry Puerto Juárez and a few minutes from Plaza Las Americas
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Hotel Hacienda de Castilla offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A library, multilingual staff, and tour/ticket assistance are also featured at Hotel Hacienda de Castilla. An airport shuttle (available 24 hours) is available for a fee.

This 3-star Cancun hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to noon.
La Hija de Villa – This restaurant specialises in Mexican cuisine. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: MXN 170 for adults and MXN 130 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Hija de Villa

Things to do

  • Billiards/pool table
  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • Pets: MXN 100 per pet, per night
  • Maximum 2 (weight limit: 44 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 170 for adults and from MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Hacienda de Castilla offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Hotel Hacienda de Castilla Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 195 out of 778 reviews" "
Rating 8 - Good. 269 out of 778 reviews" "
Rating 6 - Okay. 173 out of 778 reviews" "
Rating 4 - Poor. 73 out of 778 reviews" "
Rating 2 - Terrible. 68 out of 778 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Rafael

Stayed 4 nights in Sep 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 8 nights in Aug 2024

2/10 Terrible

Youcef

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 6night I stayed 2night and I left it was horrible
Stayed 6 nights in Aug 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for family to stay
Stayed 8 nights in Jul 2024

8/10 Good

Frankie

Travelled with partner
Liked: Staff & service
Initially housekeeping was poor but management sought to address the problem in quick time. Overall the experience was average but it was value for the money spent
Stayed 5 nights in Jun 2024

10/10 Excellent

Daryl, Shawnigan Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rarely that I write a review, but this place deserves it because for the affordability of the unit, we were most favourably impressed. Very very good affordable option in Cancun.
Stayed 2 nights in May 2024

2/10 Terrible

jesus israel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
You can hear through the wall of everyone.
Stayed 6 nights in May 2024

8/10 Good

Rafael

Travelled with family
Liked: Cleanliness
No elevator and no fridge on room. Very clean nice room and very clean.
Stayed 5 nights in Apr 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Stayed 6 nights in Apr 2024

10/10 Excellent

IRMA

Liked: Cleanliness, staff & service, property conditions & facilities
Para mi y mi familia está excelente y excelente precio
Stayed 5 nights in Mar 2024

10/10 Excellent

Emely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was amazing! Place is lovely, just the neighborhood..
Stayed 2 nights in Mar 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

virat

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jan 2024

8/10 Good

WENYU

Travelled with family
Liked: Cleanliness, staff & service
Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.

8/10 Good

Manuel

Business traveller
Esta bien
Stayed 10 nights in Dec 2023

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nunca había agua caliente el cable no servía el internet tampoco la alberca siempre estuvo cerrada el cuarto nomás estuvo completamente limpio cuando llegamos después de eso nunca pusieron ni jabón ni shampoo lo único bueno el restaurante y las personas de la recepción pues si es buena la atención allí aunque claro ellos no pueden arreglar nada
Stayed 3 nights in Oct 2023

10/10 Excellent

Augusto

Stayed 1 night in Aug 2023

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden little gem for a good rate
Didn't have a single issue at this place. I don't know why it is rated so low; maybe it's how the surrounding neighborhood looks. I never felt out of place or fearful in any way. The housekeeping did a great job keeping things clean and giving us new towels. The front desk helped me with an order from DiDi's (kind of like ubereats or doordash). I'd totally stay here again!
Stayed 6 nights in Aug 2023

6/10 Okay

Maria

Disliked: Cleanliness
Stayed 6 nights in Jun 2023

8/10 Good

francisco

Business traveller
It was ok for the promotion of my book “Yo solo” Author: Dr. Filipini. You can check it in Amazon.com
Stayed 3 nights in May 2023

10/10 Excellent

Zenon

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was very clean and confortable, the food was an excellent testing ( only thing it was only one person doing everything, it took awhile to get service), otherwise great 😊.
Stayed 3 nights in Apr 2023

6/10 Okay

Enrique

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's ok
Stayed 3 nights in Mar 2023

2/10 Terrible

Christina Marie

Travelled with group
I felt so unsafe and uncomfortable as our hurtle pulled up to this hotel that we refused to get out. We had to find another hotel while driving back to the hotel zone. I am disappointed Expedia even lists a hotel like this on its site. I could not, in good conscience, recommend for any American. Especially in the political climate of Mexico. Even our shuttle driver said this hotel was “muy peligroso”.
Stayed 2 nights in Mar 2023