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27 Oct 2023 by Dear guest,
Vielen Dank, dass Sie uns Ihre Bewertung unserer Einrichtungen im Zusammenhang mit diesem kürzlichen Besuch in unserem Resort mitgeteilt haben.Wir bedauern, dass Sie mit Ihrem Aufenthalt im El Cid unzufrieden waren. Wir können Ihnen versichern, dass es unser Ziel war, unsere Gäste glücklich zu machen und diesen Besuch zu einem unübertrefflichen Urlaubserlebnis zu machen.Auch wenn uns die Feststellung, dass Ihre Erwartungen nicht erfüllt wurden, enttäuscht hat, freuen wir uns sehr, jeden Ihrer Kommentare mit dem zuständigen Gebietsleiter zu teilen, um an Aktionsplänen zur Verbesserung und Wiederherstellung der qualitativ hochwertigen Servicemerkmale von El Cid Resorts zu arbeiten.Wir hoffen, dass Sie uns eine zweite Gelegenheit geben können, Ihnen zu dienen und Ihr Vertrauen in uns zurückzugewinnen.Herzlich,El Cid Resorts.
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Water activities
Entertainment
Not included
Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Hotel Marina El Cid Spa & Beach Resort All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A business centre and a meeting room are available. A children's pool, a hot tub, and a fitness centre are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive. Smoking is allowed in designated areas at this Colonial Puerto Morelos property.
Available in all rooms: WiFi (surcharge) , Wireless internet access
Free self parking , Free valet parking
Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Satellite televisions are provided. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily from 7:00 AM to noon.
Hacienda Arrecife – This poolside restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.
Alhambra – Overlooking the garden, this buffet restaurant serves breakfast, lunch and dinner.
El Alcazar – This fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
La Marina – Overlooking the ocean, this restaurant specialises in seafood and only serves dinner. Reservations are required.
Tratorria Da'Gulio – Overlooking the garden, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Reservations are required.
24-hour room service is available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.
The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
