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Hotel NYX Cancun All Inclusive

3.5 star property

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Photo gallery for Hotel NYX Cancun All Inclusive

Outdoor pool, pool umbrellas, pool loungers
On the beach, white sand, beach cabanas, sun-loungers
Superior Suite | Beach/ocean view
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Front of property – evening/night

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping
  • Spa

Explore the area

Map
Blvd. Kukulkan, Manzana 52, Km 11.5, Zona Hotelera, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪8 min walk‬
  • Cancun Interactive Aquarium
    ‪9 min walk‬
  • Kukulcan Plaza Shopping Mall
    ‪19 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite (Sunset)

Suite (Sunset) | Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (Sunset)

  • 37 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room

  • 37 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Room

Junior Room | Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Room

  • 42.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | View from room

Standard Room

  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite

Superior Suite | Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Suite

  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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4.4 out of 5, Excellent, (3615)
The price is €643
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includes taxes & fees
9 Mar - 10 Mar
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About this property

Hotel NYX Cancun All Inclusive

On beach with outdoor pool, near La Isla Shopping Mall
At Hotel NYX Cancun All Inclusive, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the property's 4 restaurants.
Hotel NYX Cancun All Inclusive offers 196 air-conditioned accommodations with a safe and a hairdryer. This Cancun property provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.
Recreational amenities at the property include an outdoor pool, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Hotel NYX Cancun All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from La Isla Shopping Mall. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with a beachfront location at Deck, one of the property's 4 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and volleyball
  • Guests have great things to say about the beach and the helpful staff
  • 8 minutes by foot from La Isla Shopping Mall and a 3-minute drive from Chac Mool Beach
Hotel NYX Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. After a day at the beach, enjoy amenities at Hotel NYX Cancun All Inclusive such as an outdoor pool, a fitness centre and a steam room.

Free breakfast is served daily. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7 AM to 11 AM.
Deck – This beachfront restaurant specialises in international cuisine and serves lunch and dinner.
Bellavista – This restaurant only serves breakfast. Open daily.
Chianti – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Umami – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open selected days.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bellavista
  • Chianti
  • Deck
  • Umami

Things to do

  • Beach volleyball
  • Foosball table
  • Gym
  • Outdoor pool
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
The Chianti restaurant is only available to guests booked for a minimum of 3 nights, and the Umami restaurant is only available to guests booked for a minimum of 5 nights.
Some suites are located on upper floors, accessible only by stairs. Guests who may encounter issues with stairs should contact this property in advance to request a suite on a floor with lift service.

Renovations and closures

The property will be renovating from 1 April 2024 to 28 February 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Exterior
  • Hallway
  • Hot tub

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel NYX Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Hotel NYX Cancun All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 683 out of 1165 reviews
Rating 8 - Good. 257 out of 1165 reviews
Rating 6 - Okay. 126 out of 1165 reviews
Rating 4 - Poor. 46 out of 1165 reviews
Rating 2 - Terrible. 53 out of 1165 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Diego A, Fresno

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cancun Experience We have been back to this property 7 times since 2016. The first time we were so impressed that we continued to rave to others and come back, even bringing people with us. After 2021 this property has gone down in both lack of QUALITY but also QUANTITY! ISSUE 1: Upon checking in, they took us to a Superior Suite room (that was NOT the one I specifically called ahead for) away to someone else. When we got upset and went back to complain the blonde girl at the front desk was rude to my husband. ISSUE 2: Our air conditioning was out for almost two days before it started blowing cool air and someone fixed it. ISSUE 3: The sinks were horrible and the plumbing backed up with brushing our teeth. ISSUE 4: The concierge that was “supposed” to just give us the activity schedule kept following us around the resort to present something in order to get free massages. I had to be firmer than normal to say we weren’t interested. You shouldn’t have them there bothering guests they should get to choose for themselves when and what they we do. ISSUE 5: The elevators were constantly not working before and after a huge rain storm on Wednesday 11/20. ISSUE 6: The pillows and bed were still horrible. We had hoped they would get between but they did not. ISSUE 7: No smoking any longer in the pool area. I get no smoking in rooms and even in the restaurants or front of the hotel, but outside? At the beach? When I’m drinking? Unacceptable. They cut me off so P1 of 2
Stayed 6 nights in Nov 2024

10/10 Excellent

Galina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had some misunderstanding with Expedia transportation, so i used the NYX hotel shattle to the hotel and back, and probably paid twice
Stayed 7 nights in Nov 2024

10/10 Excellent

Joshua

Stayed 4 nights in Nov 2024

6/10 Okay

Joshua

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach area with lots room to lay out. Italian restaurant was great! Great service! The two live bands on separate nights were a treat. Would have loved another band performance on the Friday night vs karaoke. I would come again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Minerva

Stayed 4 nights in Sep 2024

10/10 Excellent

Shakita

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional. I mentioned that ?p
Stayed 3 nights in Nov 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Araceli

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nos quedamos sólo una noche, el cuarto fue muy cómodo, sin duda lo recomendaría. Pero al staff le hace falta trabajar mucho, no todos. Algunos parecía que les molestaba si les preguntabas alguna cosa, cuando en cambio otros se notaba lo servicial.
Stayed 1 night in Nov 2024

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place great view
Stayed 9 nights in Nov 2024

8/10 Good

Nataliia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love this hotel! Beautiful beach area and pool. Really helpful and nice staff. One minus. They had construction going on during the day and second pool is closed. But when I checked online it said that construction until September (I was there in November)
Stayed 5 nights in Nov 2024

10/10 Excellent

Nicole, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really something special. First, the staff are so friendly and kind; from the bartenders to the entertainment hosts (Stephanie, Rodrigo, Jair: total legends), front desk, restaurant staff and cleaning crew. Everyone is so, so nice. The beach is exquisite and it's not so busy that you're battling for a chair, even if you come down at 11am. There's plenty of space. The crowd, when we were there, was 30-80 age range. Super chill, easy going and friendly vibe. We had a wonderful time playing water volleyball, cornhole, ping pong and other games. There's something for everyone. But seriously: the food is **ridiculously good**. Whether you're getting a comp or paying out of pocket: know that Umami, the Japanese restaurant, can hold its own against any standalone restaurant, and Chianti, the Italian, may have been the best we've had since being in Naples. Some of the best meals on our 9-night Mexican trip. Even the buffets provided many delicious options, fit for vegetarians, vegans and meatlovers alike. Everyone says "the food sucks at all inclusives" and know that it js NOT the case here. And living in Toronto (international food capital of the world), our bar for good eats is pretty high. I'll dream about these meals. Highly recommend NYX! Hope to be back soon!
Stayed 4 nights in Nov 2024

8/10 Good

Iris Judith, Edinburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Food is amazing
Stayed 4 nights in Nov 2024

2/10 Terrible

Akiyo, Tukwila

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us the worst ocean view room (only we can see the palm tree and restaurant) first and then they changed to the partial ocean view room much smaller. The sink is plugged up, not enough towels, not enough drinks in the fridge and couldn’t lock the sliding door. There is no hair conditioner in the shower room. The pillows had bad smell (mold). Not friendly staffs except one. They advertise “all inclusive” however very very limit for the food.
Stayed 1 night in Nov 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff is wonderful, friendly and most helpful no matter what you needed, highly recommend staying here, we will book again for sure.
Stayed 12 nights in Nov 2024

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

SU O, Lexington

Travelled with group
Liked: Cleanliness, amenities
I was staying at NYX for a week of November 10-15. I am about to leave this resort with very pleasant memories. First of all, a location was amazing within walking distance to luxurious mall and an aquarium. About 10 min bus drive to a ferry port, and a stop which is just a minute away. Everyone was so welcoming from start to end, DJ and fitness instructors amazing. And most of all, every meal was spectacular with beautiful presentation and good quality. We have zero complain. It’s more than 5 starts I’d like to give even 10 stars ⭐️ !!! Thank you so much for giving me an opportunity to stay and enjoy vacation!!!
Stayed 5 nights in Nov 2024

8/10 Good

Roberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel, would definitely stay here at the hotel again! Food was good, can be better though, like more variety, drinks needs to improve like margaritas and pina colada not tasty at all! AC not working properly!!! But other than that I like the hotel!!!! Great customer service!
Stayed 4 nights in Nov 2024

10/10 Excellent

Harald, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time! The property is not the newest, but well maintained. We had everything we need. The restaurants offered a nice variety and the entire staff was very friendly.
Stayed 4 nights in Nov 2024

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great customer service by Honorio. He is a wonderful asset to your propoerty.
Stayed 2 nights in Nov 2024

10/10 Excellent

Patty

Stayed 4 nights in Oct 2024

4/10 Poor

Karla

Liked: Cleanliness
No stairs
Stayed 5 nights in Oct 2024

8/10 Good

jillene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location, smaller resort, nightly entertainment at the lobby bar. Food and service just ok
Stayed 3 nights in Nov 2024

6/10 Okay

Kristen

Travelled with partner
Liked: Cleanliness, staff & service
The bar staff and restaurant staff provided excellent service and were all super friendly! The one thing I would suggest is the Deck restaurant changing their lunch menu daily like they do for dinner. However the food there was really tasty.
Stayed 6 nights in Nov 2024

10/10 Excellent

JANET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is not one word we can say bad about Hotel NYX , we have stayed here at least 7 times or more … the reason we keep coming back to NYX is from the first time we stayed there we felt like family to everyone there. We have become very good friends with all the people who work there. The rooms are always clean the house keepers go above and beyond to make your room and needs exactly as you want. When we arrive on day one the entire staff knows us by name they greet us with open arms . If you have not ever had a massage OMG this is the place to get one they are heaven .. you can get them on the beach or they now. Have a absolutely wonderful spa inside. I want to mention so many of the staff but I know I will leave someone out so i will say we love them all. And if you have stayed other place as we have you will always return to Hotel NYX. The food is absolutely delicious all the way around We my husband and I love this place and we will continue to return as often as we can
Stayed 7 nights in Nov 2024