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Hotel NYX Cancun - Near La Isla Shopping Mall

3.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hotel NYX Cancun - Near La Isla Shopping Mall

2 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, beach cabanas, sun-loungers
Front of property – evening/night
Superior Suite | Beach/ocean view
Body treatments, massages on the beach, body scrubs, facials

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Housekeeping
  • Room service
  • Pool
  • Breakfast included

Explore the area

Map
Blvd Kukulcan Km 11.5 Hotel Zone, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪8 min walk‬
  • Cancun Interactive Aquarium
    ‪10 min walk‬
  • Isla Dorada
    ‪13 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room

  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite

  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Suite

  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room

  • 37 sq m
  • Lagoon view
  • Sleeps 3

View all photos for Suite (Sunset)

Suite (Sunset) | Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (Sunset)

  • 37 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Similar properties

Beach

Hotel NYX Cancun All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
4.3 out of 5, Excellent, (1134)
The price is €837
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Hotel NYX Cancun All Inclusive

About this property

Hotel NYX Cancun - Near La Isla Shopping Mall

On beach with 2 outdoor pools for sandy fun near La Isla Shopping Mall
At Hotel NYX Cancun - Near La Isla Shopping Mall, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the hotel's 4 restaurants.
Hotel NYX Cancun - Near La Isla Shopping Mall offers 195 air-conditioned accommodations with a safe and a hairdryer. This Cancun hotel provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.
2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures.
Our customers tell us that they can't get enough of the helpful staff at Hotel NYX Cancun - Near La Isla Shopping Mall. During your stay, you're just a quick walk from La Isla Shopping Mall. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Deck, one of the property's 4 restaurants and 2 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and volleyball
  • 8 minutes by foot from La Isla Shopping Mall and a 3-minute drive from Cancun Convention Center
Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. Cool off in one of the 2 outdoor swimming pools at Hotel NYX Cancun - Near La Isla Shopping Mall, and enjoy amenities such as a hot tub and a fitness centre.

Free breakfast is served daily. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach hotel also offers a steam room and a terrace. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Guests are served a free buffet breakfast daily from 7 AM to 11 AM.
Deck – This restaurant specialises in international cuisine and serves lunch and dinner.
Bellavista – This restaurant only serves breakfast. Open daily.
Chianti – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Umami – This restaurant specialises in Japanese cuisine and only serves dinner. Open selected days.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bellavista
  • Chianti
  • Deck
  • Umami

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Gym
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in All-Inclusive rate plans for stays of 1 or 2 nights have access to dining at Deck restaurant. For minimum 3-night stays in All-Inclusive rate plans, guests have access to dining at Chianti restaurant once every 3 nights. For minimum 5-night stays in All-Inclusive rates, guests have access to dining at Umami restaurant once every 5 nights. Dining at Deck restaurant is always available to guests booked in All-Inclusive rates.

Renovations and closures

The property will be renovating from 1 April 2024 to 28 February 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Exterior
  • Hallway
  • Hot tub

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel NYX Cancun - Near La Isla Shopping Mall

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Hotel NYX
Hotel NYX Cancun
Hotel NYX Cancun Hotel
NYX Cancun Hotel
NYX Hotel
Hotel NYX
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Avalon Resort Cancun
Cancun Avalon Grand Hotel
NYX Cancun

Hotel NYX Cancun - Near La Isla Shopping Mall Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 353 out of 1002 reviews" "
Rating 8 - Good. 314 out of 1002 reviews" "
Rating 6 - Okay. 170 out of 1002 reviews" "
Rating 4 - Poor. 79 out of 1002 reviews" "
Rating 2 - Terrible. 86 out of 1002 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

dwight

Travelled with family
Liked: Cleanliness
Great food great pool
Stayed 2 nights in Oct 2024

6/10 Okay

Helen

Disliked: Staff & service, amenities
It was a beautiful property but the pool is so small and I could not enjoy as they were always throwing volleyballs around. Breakfast isn’t til 7 which meant I went without on flight day! Zero sympathy for someone who just had surgery…would not expedite my check in by even a second. Would not let me take breakfast to my room. Lady at check in had an attitude
Stayed 2 nights in Sep 2024

6/10 Okay

Gregory

Travelled with partner
Constant loud music around pool that penetrated our room
Stayed 2 nights in Sep 2024

6/10 Okay

Ramon

Travelled with partner
They have limited dining
Stayed 1 night in Aug 2024

10/10 Excellent

Rahimah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience with the hotel staff and management. Room was tidy and clean with room service every morning.
Stayed 4 nights in Aug 2024

10/10 Excellent

Henok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

2/10 Terrible

Artin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience here. Rude staff and very low quality rooms. Would not come back again.
Stayed 7 nights in Jun 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
ruido en las noches por la musica en la piscina y en el loby
Stayed 5 nights in Aug 2024

8/10 Good

Brooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The views of the beach and ocean are gorgeous! We were very happy with the service/staff and the amenities at the facility. The music at night was fairly loud, especially for rooms near the pool. It would usually quiet down around 9:30-10pm. There was also some construction going on over a few days in the lobby that removed bar/pool table, but otherwise the overall experience was great!!
Stayed 3 nights in Jul 2024

6/10 Okay

Kuldeepkumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, our stay was quite pleasant. The hotel is located near the La Isla mall so it's a quick walk to many restaurants and activities. However, the beds are quite small. We got a queen bed which really turned out to be a double. There are no elevators as far as I saw. The beach area does need some upkeeping but overall it's kept clean. Reception staff depending on who you get can be rude. Breakfast had very little vegan or vegetarian options. It's just beans and plantains fried everyday. Nothing major. Live music every night and it is very loud. AC in room works but not sure you can really adjust the temperature. We did not get all inclusive. It's 3000 pesos per day if get it separately. We did not. Any additional stay will cost 400 USD per night. Literally no consideration given if you want to extend you stay. Convenience shop is excellently stocked but prices are quite high. However, the hotel staff (except for few receptionist) was very friendly. They truly deserve merit.
Stayed 9 nights in Jun 2024

2/10 Terrible

Claudia

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Julissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, amazing staff and location. Very easy to book transportation and it’s a very nice area near a mall. We only had one issue with the hotel since two staff members assured us a free dinner in their downstairs restaurant only for them to tell us last minute that it was not “valid”. This hotel definitely needs to have better communication because this definitely seemed intentional to in a way trap us to eat there. Our server Hugo was extremely kind and made this entire situation so much better. So please be aware of this before booking
Stayed 4 nights in Jun 2024

10/10 Excellent

Michael, New Carlisle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous beach great staff. Very clean comfortable rooms.
Stayed 1 night in May 2024

10/10 Excellent

Nyashia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right where the restaurants and shopping mall is located. Staff is very friendly and felt very safe!
Stayed 4 nights in May 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service
The staff was incredible
Stayed 1 night in May 2024

4/10 Poor

Jaime

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
When booking my trip, I always select the all inclusive filter. Hotel nyx near isla seems like the rest in price and offers. When checking in however, I was told I only selected breakfast. How is an all inclusive hotel all of a sudden NOT all inclusive. After arguing with the hotel and Expedia neither one was able to help out. The cost of 3798 for a week for three people did not cover all inclusive meals and drinks. I had to pay additional 1800 dollars for all inclusive. Can’t say where the glitch is, but if you’re booking all inclusive stay away from Hotel NYX near isla shopping mall.
Stayed 8 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the weeds on the beach.
Stayed 14 nights in Apr 2024

8/10 Good

Richard, Santa Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very big and clean and the staff was friendly. The location is very convenient and pretty much perfect. The food was also very good. The only not so great things were that it can be a little loud around the property at times. There was a band/party in the lobby and we were able to hear it loud and clear from where our room was (500 block). There was also construction going on in the next room and there was banging all day long. It didn't start too early and ended early as well so it wasn't too bad. The other thing I have to gripe about is that there are two restaurants on the property and the dress code is FORMAL. What on earth? These resorts need to chill with these dress codes. We are on vacation to relax and I understand looking decent but formal seems a bit excessive. The room service and deck restaurant were great. I would return to this hotel.
Stayed 2 nights in Mar 2024

2/10 Terrible

jacob

Stayed 1 night in Mar 2024

8/10 Good

Raul E.

Liked: Property conditions & facilities
Small but big enough
Stayed 5 nights in Mar 2024

10/10 Excellent

Juan, Corona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean with a friendly staff. The room was spacious and had a beautiful view of the lagoon. My wife loved the rain shower head right on the center of the spacious shower room. The location was great easy access to all fine dining and the beach had zero seaweed. Also, loved the daily free breakfast that had so many food options. We will definitely come back to this hotel.
Stayed 5 nights in Dec 2023

8/10 Good

vanessa, Bell Gardens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 3 nights in Nov 2023