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Hotel Plaza Kokai Cancún

3.0 star property

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Photo gallery for Hotel Plaza Kokai Cancún

Reception
Terrace/patio
Junior Suite | In-room safe, individually decorated, individually furnished
Outdoor pool
Junior Suite | In-room safe, individually decorated, individually furnished

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500
  • Las Palapas Park
    ‪8 min walk‬
  • Puerto Cancun Marina Town Center
    ‪18 min walk‬
  • Plaza Las Americas
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Double Room

In-room safe, individually decorated, individually furnished

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar King

Estandar King | In-room safe, individually decorated, individually furnished

Estandar King

  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Plaza Kokai Cancún

Family-friendly hotel with 2 restaurants and nightclub
Along with 2 restaurants, this hotel has an outdoor pool and a nightclub. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a swim-up bar and a rooftop terrace are on-site.
Hotel Plaza Kokai Cancún offers 55 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Digital televisions are provided. Bathrooms include a shower and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Plaza Kokai Cancún, you're just a quick walk from Benito Juarez Municipal Building. You'll find features such as free WiFi in public areas and a free manager's reception, plus 2 restaurants.
  • Free WiFi
  • Enjoy international cuisine while dining at El meson espanol
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 8 minutes by foot from Las Palapas Park and a 2-minute drive from Plaza Las Americas
Hotel Plaza Kokai Cancún offers its guests an outdoor pool and a children's pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A business centre and meeting rooms are available. A nightclub, a rooftop terrace, and multilingual staff are also featured at the family-friendly Hotel Plaza Kokai Cancún.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

The hotel hosts a free manager's reception daily.
El meson espanol – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
La Tasca – On-site bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • El meson espanol
  • La Tasca

Things to do

  • Children's pool
  • Nightclub
  • Outdoor pool
  • Personal motorised watercraft

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 28-cm TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Plaza Kokai Cancún

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Plaza Kokai
Hotel Plaza Kokai Cancún
Hotel Plaza Kokai Cancún Cancun
Plaza Kokai Cancún
Plaza Kokai Cancún Cancun
Plaza Kokai Hotel
Hotel Plaza Kokai Cancún Hotel
Hotel Plaza Kokai Cancún Cancun
Hotel Plaza Kokai Cancún Hotel Cancun

Hotel Plaza Kokai Cancún Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 209 out of 672 reviews
Rating 8 - Good. 210 out of 672 reviews
Rating 6 - Okay. 136 out of 672 reviews
Rating 4 - Poor. 55 out of 672 reviews
Rating 2 - Terrible. 62 out of 672 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good.

Very comfortable bed - the right amount of support without being too firm. Very good water pressure in the shower.
Stayed 1 night in Jan 2025

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming and cute hotel

Situated in Cancun centre. It is exactly according to the descriptions. Easy access to the main shopping centres, minutes walk to the terminal, etc...
Stayed 5 nights in Jan 2025

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , has everything nearby
Stayed 3 nights in Jan 2025

10/10 Excellent

Graciela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gustó mucho el hotel, la limpieza la actitud de la y el recepcionista, fueron muuuy amables, el ambiente es muy agradable y confortable
Stayed 4 nights in Dec 2024

6/10 Okay

Sumit

Stayed 1 night in Dec 2024

2/10 Terrible

Yashvi

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No service. No room service. Not even water is available on the property.
Stayed 3 nights in Dec 2024

8/10 Good

Kira T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient choice for the ADO bus station

My husband, our 8-month-old baby, and I stayed here for one night during our travels. We arrived late in the evening and left early the next morning, so our experience was brief but sufficient for our needs. The staff were polite and efficient, making check-in straightforward despite our late arrival. The hotel was clean, and the room provided everything we needed for a short stay. While nothing stood out as exceptional, it was perfectly adequate and met our expectations. The location is very central, just a few minutes’ walk from the ADO bus terminal, which was the main reason we chose this hotel. This convenience made it easy to catch an early bus the next morning. Overall, this hotel is a practical choice if you're looking for a clean and convenient place to stay for a short time in Cancun.
Stayed 1 night in Dec 2024

6/10 Okay

Kishanthini

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The staff was very rude . I need help to take my luggage to my room . She asked money to some one go the the room . I easily booked the room for 4 people. But I only book for one . She was very very rude in professional
Stayed 1 night in Nov 2024

10/10 Excellent

Ferita, St Petersburd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, clean, big rooms open windows, nic cleaning every day
Stayed 3 nights in Dec 2024

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, amenities
Bad
Stayed 1 night in Dec 2024

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 3 nights in Aug 2024

10/10 Excellent

Ferita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place, nice quiet a nice restaurant with delicious food. Ilike it hotel, I can open window, nice view, I was in 2 hotels before, but this hotel, I like more, thanks a lot
Stayed 4 nights in Nov 2024

10/10 Excellent

José Benjamin Manjarréz

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a very convenient area, near to ADO, walking distance to Parque de Las Palapas and local bus transportation. Third time staying at hotel Plaza Kokai Cancun
Stayed 2 nights in Nov 2024

8/10 Good

Jean-Luc

Stayed 1 night in Oct 2024

10/10 Excellent

Ana Luisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Oct 2024

10/10 Excellent

Víctor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Alejandra

Liked: Staff & service
Disliked: Property conditions & facilities

Limpio barato pero le falta mantenimiento

Es un hotel limpio y barato le falta mucho mantenimiento me quede una noche soy local solo que para pasar el 15 de septiembre y no regresar a mi casa. No me gusto que la secadora estaba muy viejita sucia y llena de moho no la pude usar
Stayed 1 night in Sep 2024

10/10 Excellent

Timothy

Travelled with family
Great location in central, great valur
Stayed 2 nights in Aug 2024

8/10 Good

Ashley

Travelled with partner
Liked: Staff & service, amenities
The location of this hotel is perfect and easy to find. Everything is walking distance and was able to get Uber to pick us up and drop off perfectly fine. Only thing I did not like was that they only gave us 2 towels per day (would have to keep going to the front desk to ask for more). Also the lighting is not the best in the bathroom (girls doing their makeup). And lastly, I loved how they could clean/organize the room daily but it seemed as if they didn’t change the sheets nor clean the beds good, as to all the sand would still be there. Other then that, everything else was good. Would recommend staying here again if cleaning got better.
Stayed 7 nights in Aug 2024

4/10 Poor

Manuel Zulueta

Stayed 1 night in Aug 2024

10/10 Excellent

Hira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a small hotel right in the downtown area. 7 minutes walk from the central ado bus terminal. Super clean as compared to the other hotels at this price
Stayed 1 night in Jul 2024