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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

Exterior
Exercise/lap pool
Exterior
Ocean View Junior Suite Double | Premium bedding, pillow-top beds, free minibar, in-room safe
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • La Isla Shopping Mall
    15 min walk
  • Cancun Interactive Aquarium
    17 min walk
  • Chac Mool Beach
    18 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double | Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean View Junior Suite Double

  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King | Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean View Swim Up Suite King

  • 79 sq m
  • Ocean view
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double | Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Double

  • 61 sq m
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King | Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite King

  • 61 sq m
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean View Junior Suite King

  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double | Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean Front Junior Suite Double

  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean Front Junior Suite King

  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King | Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean Front Luxury Suite King

  • 71 sq m
  • Ocean view
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite | Premium bedding, pillow-top beds, free minibar, in-room safe

Presidential Suite

  • 124 sq m
  • Ocean view
  • Sleeps 2

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About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Adults-only beachfront property with Access to hot tub
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hyatt Zilara Cancun - Adults Only - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, free valet parking and 2 outdoor pools are available.
  • Free Wi-Fi in some public areas
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine at La Adelita Cantina, one of the property's 6 restaurants and 5 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with hydrotherapy, Ayurvedic treatments or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the pool and the clean guestrooms
  • 15 minutes by foot from La Isla Shopping Mall and a 2-minute drive from Forum By The Sea Mall
Hyatt Zilara Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - Adults Only - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a health club, a hot tub and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

La Adelita Cantina – This theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Asiana – This theme restaurant specialises in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Maria Marie – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Punta Vista – This beachfront restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Spice – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and Ă  la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Snorkelling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asiana
  • La Adelita Cantina
  • Maria Marie
  • Punta Vista
  • Spice

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference centre (6,781 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1552 out of 1941 reviews" "
Rating 8 - Good. 245 out of 1941 reviews" "
Rating 6 - Okay. 71 out of 1941 reviews" "
Rating 4 - Poor. 35 out of 1941 reviews" "
Rating 2 - Terrible. 38 out of 1941 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, the staff was very helpful, the views were immaculate, the food was good as well. The only con was that you have to purchase premium alcohol and food.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lenore

Travelled with family
First time in Cancun and Hyatt Zilara was great! All staff were very friendly, food was delicious, grounds were well maintained, and beach was gorgeous!
Stayed 7 nights in Aug 2024

4/10 Poor

Borislava

Disliked: Property conditions & facilities
the sunbeds are paid for the photos! there are other additional payments! The service is very good
Stayed 4 nights in Aug 2024

10/10 Excellent

jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It amazing stay. Food was also good. They had all entertainment scheduled. Rooms were clean and people working there were very friendly
Stayed 5 nights in Jun 2024

10/10 Excellent

José Elias

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Aug 2024

10/10 Excellent

tiffiney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was beautiful, and we had the best service ever.
Stayed 4 nights in Aug 2024

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, attentive and accommodating. We had a fun and relaxing week. Beach area was clean well organized. We will definitely return!
Stayed 6 nights in Aug 2024

10/10 Excellent

Jose De la

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacay for relaxation and love
Stayed 2 nights in Aug 2024

10/10 Excellent

Enjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Want to give a special shoutout to Hilda from the SPA and the nice lady who leads the pilates session at the gym (I forgot her name)
Stayed 5 nights in Aug 2024

8/10 Good

Roynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was beautiful. The common area and lobby was very HOT. There is no air conditioning in the open areas, well at lease it didn't feel like there was any. The food was alright, it could have been better. Simple things like ice cream and dessert were horrible and not many options.
Stayed 4 nights in Aug 2024

8/10 Good

Roxana Cristiana, FRAMINGHAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine unless the lobby that is missing the air conditioning.The nice activities in lobby cannot be attended for how long they are because of the high temperature in that lobby.
Stayed 5 nights in Aug 2024

8/10 Good

Kaneisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean staff is friendly
Stayed 3 nights in Aug 2024

10/10 Excellent

Lok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Beutiful
Stayed 4 nights in Aug 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and customer service! Great resort amenities.
Stayed 4 nights in Aug 2024

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pools and cabanas that were available. Also enjoyed spice for breakfast every morning and found the cafe to be delicious as well!
Stayed 4 nights in Aug 2024

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Gevorg, Glendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent but rooms need renovation, bathrooms etc.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jesus

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all-inclusive resort, with a charming and friendly staff.
Stayed 4 nights in Aug 2024

10/10 Excellent

Julius A

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly atmosphere
Stayed 4 nights in Aug 2024

10/10 Excellent

alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 7 nights at the Hyatt Zilara Cancun. The beaches were beautiful, well kept and maintained. I’ve stayed at other resorts and the pool area wasn’t quite as large, but neither was the resort, and the area was more than enough for the number of guests. The staff was always friendly. We were leery of the all-inclusive buffet restaurant at first, because it wasn’t as large as other resorts such as Riu or Sandals. We found the smaller area more personal and the quality of food much better. They had your typical custom made to order options such as omelets, stir fry, Italian pasta, BBQ, steaks, etc. There was hardly ever a wait for them to cook those items in front of you. The resort amenities were everything that you could ask for and more. This was our first time staying at a Hyatt that was all-inclusive, and we were very impressed. With the resort centrally located, taxis were easily accessible with only a 2-3 minute wait at any given time. The Welcome Ambassador / Concierge ladies were top notch. Ingrid, Ana and Jocelyn were always accessible and kept us in the loop with all the daily activities that were taking place at the resort. We booked our excursions through Cancun Adventures, which has an office inside the resort. The pricing was more than fair compared to searching elsewhere outside of the resort. The sunset on the Bay side was breath taking. I’d highly recommend the resort, and we will definitely be back to this location in Cancun and exploring other Hyatts.
Stayed 7 nights in Aug 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Erika K

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel, service, food and specially the staff were great. The only thing that needs to be addressed is that there is not enough chairs to lay around the pool and there’s lots of cabanas but for rent only. The bartender Eliseo is amazing.
Stayed 5 nights in Aug 2024

10/10 Excellent

Richard, Rio Rancho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having visited Cancun on a number of occasions, the Hyatt Zilara is hands down the best! The employees cater to your every need and always welcome you with a smile and greeting. They truly love their jobs and it shows in the hospitality. All of the food locations were great but the Spice Buffet is Vegas class. Every night there is a different theme and the food is incredible. You could eat there every day and not get tired. There is entertainment every night and if you were in Vegas, it would be expensive. Amazing performances night after night made the trip enjoyable. The rooms might be my only complaint.....but they are getting ready for a major remodel to address that issue. Problem solved! We are already planning our return trip - highly recommended!
Stayed 6 nights in Aug 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024