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JW Marriott Cancun Resort & Spa

5.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for JW Marriott Cancun Resort & Spa

Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
On the beach
4 restaurants, breakfast served
Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Breakfast available
  • Room service
  • Parking included

Explore the area

Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Ballenas Beach
    ‪7 min walk‬
  • Aquaworld
    ‪9 min walk‬
  • Oasis Arena
    ‪18 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 Double Bed, Non Smoking

  • 274 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking

  • 125 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

9.8 out of 10
Exceptional
(8 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

9.0 out of 10
Wonderful
(96 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Balcony

8.8 out of 10
Excellent
(5 reviews)
  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony | Premium bedding, minibar, in-room safe, desk

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

9.2 out of 10
Wonderful
(9 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

9.2 out of 10
Wonderful
(55 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

Premium bedding, minibar, in-room safe, desk

Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • 125 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking, Balcony (Balcony)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed, Non Smoking, Balcony (Balcony)

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Similar properties

Exterior

InterContinental Presidente Cancun Resort, an IHG Hotel

Pool
Hot tub
Spa
Pet-friendly
4.4 out of 5, Excellent, (1228)
The price is €366
for 1 room
includes taxes & fees
1 Feb - 2 Feb
InterContinental Presidente Cancun Resort, an IHG Hotel

About this property

JW Marriott Cancun Resort & Spa

Luxury resort on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at JW Marriott Cancun Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
JW Marriott Cancun Resort & Spa offers 447 accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay-per-view films.

Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, Access to hot tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
JW Marriott Cancun Resort & Spa's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Ballenas Beach. You'll find features such as free valet parking, plus 3 outdoor pools and 4 restaurants.
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and 3 outdoor pools or soak in the hot tub
  • Treat yourself to massages, aromatherapy or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 4-minute drive from La Isla Shopping Mall and a few minutes from Iberostar Cancun Golf Course
  • Airport shuttle service available for a fee
JW Marriott Cancun Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar.

A business centre and meeting rooms are available. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury JW Marriott Cancun Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 11:30 AM.
JW Marriott Cancun Resort & Spa has 4 restaurants serving breakfast, lunch and dinner.
Bravio – This restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping centre
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free cot
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet (80 centimetre high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 per cent
  • Resort fee: USD 42.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
JW Marriott Cancun Resort & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 752 out of 1009 reviews" "
Rating 8 - Good. 140 out of 1009 reviews" "
Rating 6 - Okay. 52 out of 1009 reviews" "
Rating 4 - Poor. 28 out of 1009 reviews" "
Rating 2 - Terrible. 37 out of 1009 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Stayed 4 nights in Sep 2024

10/10 Excellent

Jess

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice 4-night stay at this hotel. Tried several of the restaurants and they were all good. Pool area was great, and servers were on top of it! Public beach.
Stayed 6 nights in Aug 2024

8/10 Good

Farrah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Aya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

10/10 Excellent

Hector, South Gste

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has been my favorite for years!
Stayed 7 nights in Oct 2024

2/10 Terrible

Conan

Stayed 4 nights in Sep 2024

10/10 Excellent

Yunong

Stayed 1 night in Sep 2024

10/10 Excellent

Vlade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Rene Alexis Contreras

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Surely to return
Stayed 3 nights in Sep 2024

10/10 Excellent

MOHAMMAD R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Friendly staff
Stayed 5 nights in Sep 2024

10/10 Excellent

Argelis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was above and beyond.
Stayed 3 nights in Sep 2024

10/10 Excellent

Daphne Libertad, Round Rock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 4 nights in Aug 2024

8/10 Good

Cantave

Liked: Cleanliness, staff & service, property conditions & facilities
Customers’ service were on point
Stayed 3 nights in Sep 2024

10/10 Excellent

asma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time there and as always I love Thai place. Staffs treat you very well.
Stayed 3 nights in Aug 2024

10/10 Excellent

Carolyn Angele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality is the best
Stayed 7 nights in Sep 2024

10/10 Excellent

Dailyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Jon, The Woodlands

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This is the sixth time we have stayed here, and I have to say it will be the last. We have seen a steady decline in this ‘resort’ to the point where there is little to set it apart from everywhere else. It is definitely no longer ‘5 star’ for sure. They have closed down so many areas…Spanish restaurant and ‘speakeasy’ bar closed, Thai restaurant closed, lunch beach walk restaurant has been closed off and on. Only remaining bar was so busy (with no staff) that we could t order a drink..just left. Last night had to go to neighboring Marriot and use an all inclusive restaurant which are not the same level. Sir, it is ‘off season’ at every request for an explanation…really? Not off season for me, prime season and cost! Maybe they are bleeding cash with their refurb next door and switching to all inclusive. Prefer they do a ‘save the JW’ go fund me than shut down all the facilities for the guests!! Very disappointed.
Stayed 5 nights in Sep 2024

10/10 Excellent

Alejandro

Stayed 7 nights in Aug 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Maria, Commerce City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and welcoming.
Stayed 2 nights in Jul 2024

10/10 Excellent

Radoslav Mitkov

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. It was our third time staying at the property.
Stayed 3 nights in Sep 2024

10/10 Excellent

Haywood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to personally thank the entire staff at JW Marriott Resort and Spa Cancun. I have stayed at multiple Hotels around the World and thus far I haven't been Impressed to make this Statement that everyone was Amazing from the Hotel staff to grounds keeper and Waiter's, Bells men and Concierge and everyone connected to this property. Even down to going to other restaurants in the area and given even more excellent service because we were guess at JW Marriott Resort and Spa. understanding that excellence must continue. This type of service reenforces why I'm a loyal Marriot Bonvoy member. I have to give a special thanks to Andrea for making my wife's Birthday unforgettable and Amazing contacting the flowers and decorating the room with Birthday signs and strawberries and making it feel like she was the most important person on her birthday while ensuring those memories will never be forgotten. Also appreciating Fabiola's commitment to detail and service making sure I had everything I needed from transportation to things we could do during our stay. JW Marriott Resort and spa got it Right...Every employee and staff should be called out and given a Big Job Well Done and I look forward to returning again very soon. Please share this with upper Management they need to know what EXCEPTIONAL EMPLOYEES THEY HAVE WORKING FOR THEIR COMPANY. BEST REGARDS Haywood Smith.
Stayed 3 nights in Sep 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention of the personnel was superb
Stayed 3 nights in Aug 2024

10/10 Excellent

Raj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great at this place, hope the food taste was better.
Stayed 4 nights in Aug 2024