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Krystal Cancun All Inclusive

4.0 star property

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Photo gallery for Krystal Cancun All Inclusive

View from room
Outdoor wedding area
Outdoor banquet area
3 bars/lounges, swim-up bar, poolside bar
Café

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪4 min walk‬
  • Forum Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 1 King Bed, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, Two Double Beds

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout curtains, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

4 outdoor pools, pool umbrellas, pool loungers

Krystal Grand Cancun All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
3.7 out of 5, Good, (1007)
The price is €320
for 1 room
includes taxes & fees
8 May - 9 May
Krystal Grand Cancun All Inclusive

About this property

Krystal Cancun All Inclusive

Family-friendly hotel on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Krystal Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 42-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Krystal Cancun All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Gaviota Azul Beach. You'll find features such as free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy local and international cuisine with ocean views at Aquamarina, one of the property's 4 restaurants and 3 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to massages, facials or manicures and pedicures at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, volleyball and fitness classes
  • Guests have great things to say about the beach and the location
  • Just a 3-minute walk from Gaviota Azul Beach and 4 minutes on foot from Cancun Convention Center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive such as a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub and a fitness centre. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

Aquamarina – This poolside buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Las Velas – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
El Mediterraneo – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Children's club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 383 out of 1040 reviews
Rating 8 - Good. 243 out of 1040 reviews
Rating 6 - Okay. 199 out of 1040 reviews
Rating 4 - Poor. 94 out of 1040 reviews
Rating 2 - Terrible. 121 out of 1040 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

JUNHUI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the elevators in Tower B need to be completely fixed.
Stayed 1 night in Jan 2025

4/10 Poor

Miguel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing good to say
Stayed 4 nights in Jan 2025

8/10 Good

Mariela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this Hotel, I stayed here for the second time and I would consider staying there again. It has a beautiful beach, and fun places a walking distance. The stuff is very friendly and helpful and the Hotel looks modern and clean. I would recommend this Hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien excepto la Bañadera no servirá el tapón para bañarme con la tina
Stayed 3 nights in Jan 2025

8/10 Good

merci

Stayed 1 night in Jan 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The amenities, location, price, and cleanliness were excellent. The food was consistently average- nothing amazing, but it was so nice to not worry about food prices ever. They seemed short staffed getting service by the pool and beach, as it was slow and hard to find someone to take our order. The value you get for the price is worth it though! We would definitely stay again at the price we paid. I highly recommend the balcony rooms on the 8th floor. We paid to upgrade and it was SO worth it! Overall, this is an amazing resort with an amazing price!😁
Stayed 5 nights in Jan 2025

10/10 Excellent

Kong Myung c

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 1 night in Sep 2024

6/10 Okay

Jesus

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Comida poca cantidad se acaba pronto Camas duras Dan le cuarto que esté no el que escoge uno
Stayed 3 nights in Jan 2025

6/10 Okay

Jason Carl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and beach area are top notch , the bed was super uncomfortable, lots of noise from the surrounding area at night, food was just okay… only two small bar areas on property so getting a drink sometimes took forever, for the all inclusive package there was no alcohol in the rooms and a charge of 70 pesos each to bring canned drinks back to your room , I would honestly not go back but if I did I wouldn’t purchase the all inclusive package , so many restaurants and stores around and fairly cheap , I only eat once or twice a day so it was not worth it in my mind
Stayed 4 nights in Jan 2025

10/10 Excellent

Melissa Mae, Orange Cove

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a wonderful visit
Stayed 7 nights in Jan 2025

8/10 Good

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
some maintenance issues, we reported and were solved right away
Stayed 2 nights in Jan 2025

10/10 Excellent

Edward

Liked: Cleanliness
Stayed 6 nights in Nov 2024

10/10 Excellent

Nicole, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 4th time at this property. Love the beach. The food is great.
Stayed 3 nights in Jan 2025

8/10 Good

Guillermo Mendoza

Stayed 2 nights in Jan 2025

6/10 Okay

Ron

Liked: Cleanliness, staff & service, room comfort
The location was great, the condition was OK, the bedding was good, the staff was very helpful and friendly. The buffets were horrible. You could tell that they were economizing on everything. Wow Every place I’ve ever stayed in Cancun has had the offering of individual yogurt servings. Their bread was dry and unedible There was no breakfast meat no bacon no ham nothing like that what they had was turkey hotdogs sliced up into grease balls that were served cold. You could tell that they were not spending any money on the buffet. It was all cheap. Five entrées offered three of them were potatoes, orange juice that’s watered down sour cream that’s watered down dressings for salad that’s water down. They thin everything out and they think we don’t notice The fact that they don’t have bacon or sausage or anything on their breakfast buffet starts your day out knowing that everything is going to be really cheap we spent $1800 and some change for six nights and the food was horrible unless you were able to book into one of the Restaurants. Every bit of food was substandard high fat not much effort put into cooking it. You can disguise cheap cuts of meat and food if it’s prepared, nice but three choices of potatoes for breakfast, highly disappointed and feel cheated.
Stayed 6 nights in Jan 2025

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 6 nights in Jan 2025

6/10 Okay

Sandra

Stayed 1 night in Jan 2025

2/10 Terrible

Ihor

Stayed 5 nights in Jan 2025

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing beach and view
Stayed 4 nights in Dec 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Great staff
Stayed 1 night in Jan 2025

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They had roaches and we booked luxury suit wasn’t nothing luxury about it
Stayed 2 nights in Jan 2025

10/10 Excellent

Wendell

Travelled with family
Stayed 3 nights in Jan 2025

4/10 Poor

Brian

Stayed 1 night in Jan 2025

4/10 Poor

Jose N

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Sales guys went way overboard trying to sell us a timeshare, rude
Stayed 7 nights in Jan 2025

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2025