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Krystal Cancun All Inclusive

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Krystal Cancun All Inclusive

View from room
3 bars/lounges, swim-up bar, poolside bar
Outdoor banquet area
Café
Outdoor wedding area

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • All-inclusive
  • Room service
  • Housekeeping

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪4 min walk‬
  • Forum Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 1 King Bed, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, Two Double Beds

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout curtains, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Aerial view

Emporio Cancun Optional All Inclusive

Pool
All-inclusive
Spa
Kids pool
3.9 out of 5, Good, (1577)
The price is €332
for 1 room
includes taxes & fees
16 Feb - 17 Feb
Emporio Cancun Optional All Inclusive

About this property

Krystal Cancun All Inclusive

Family fun on the beach, with outdoor pool, near Forum Beach
Catch some rays at the beach or spend the day relaxing at Krystal Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 42-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Krystal Cancun All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Gaviota Azul Beach. You'll find features such as free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy local and international cuisine with ocean views at Aquamarina, one of the property's 4 restaurants and 3 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to massages, aromatherapy or body scrubs at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, volleyball and fitness classes
  • Guests have great things to say about the helpful staff and the beach
  • Just a 3-minute walk from Gaviota Azul Beach and 4 minutes on foot from Cancun Convention Center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive such as a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub and a fitness centre. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

Aquamarina – This poolside buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Las Velas – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
El Mediterraneo – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Children's club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 349 out of 1019 reviews" "
Rating 8 - Good. 221 out of 1019 reviews" "
Rating 6 - Okay. 193 out of 1019 reviews" "
Rating 4 - Poor. 109 out of 1019 reviews" "
Rating 2 - Terrible. 147 out of 1019 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Joshua Issiah

Travelled with partner
Disliked: Amenities, property conditions & facilities
You are right by all the action, so that is good and bad. Music at night goes to at least 4am and you will hear it. Food wasn’t great only one day the food was ok. The beach was nice, but a little dirty was trash at times. The rooms had the bare minimum as far as amenities.
Stayed 3 nights in Oct 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Isaac

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Towel boy (Enrique) was rude. Everyone else was excellent. Breakfast menu has changed drastically from three years ago, a lot less options. Restaurant food and service was excellent. Over all happy with our stay just some minor incidents that management took care of.
Stayed 3 nights in Oct 2024

10/10 Excellent

Alma

Stayed 3 nights in Sep 2024

10/10 Excellent

Deborah Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved seeing the same staff I saw 4 years earlier! Still amazing people there that made us feel so special!
Stayed 4 nights in Oct 2024

8/10 Good

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the awesome beach, and to the night life.
Stayed 5 nights in Sep 2024

6/10 Okay

Justin Kyle

Close to lots of clubs
Stayed 5 nights in Sep 2024

8/10 Good

PENNY Ann, REDDING

Stayed 7 nights in Sep 2024

6/10 Okay

Chelsea Marie

Stayed 7 nights in Sep 2024

6/10 Okay

Kenneth

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was good. Building was in poor shape and no air conditioning in most of the common areas. Room smelled moldy.pool need work tiles missing.
Stayed 3 nights in Oct 2024

8/10 Good

EMMANUEL L

Travelled with partner
Liked: Cleanliness
Beautiful location and the beach is so beautiful. Its in the center of zona hotelera. Good food.
Stayed 5 nights in Sep 2024

2/10 Terrible

Chris A

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moent I got there it was an absolutely horrible experience. The rooms were extremely dated. The beds were old and had stains and the walls had covered holes unpainted. They advertise that they are all inclusive, however, that is a deception. They give you the cheapest liquor and if you want a normal bottom shelf, you have to pay additional. You can get all the chicken nuggets and dry burgers you want to eat, but if you want to eat a regular steak, you have to pay extra. The staff are rude and act as if you are bothering them when you ask for something. The smell it the bar was of rotting water as if it had not been cleaned in weeks. Just an absolutely horrible place to stay/
Stayed 5 nights in Sep 2024

8/10 Good

Nicole, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time staying at this property. This was my 1st time adding the All Inclusive. The food was great! The Staff was amazing especially the day we went through Tropical Storm Helene. They went beyond their duties to satisfy their guest. I give them 5 STARS for that. I will definitely stay here again next year.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is nice has 1 main restaurant which is a buffet and 1 snack bar (food is so good). They have a restaurant call "Las Velas" you have to make a reservation they have italian food. The rooms are nice, every day they clean the rooms. The view to the beach is beautiful! The beach is so clean and beautiful. I loved it! The pools are clean. There are more local tourists from Mexico. The tourists and staff are all respectful and helpful. This hotel is located walking distance from restaurants and night clubs. No Uber needed. Also, a bus can take you to the main city of Cancun for $12 pesos. The only negative thing I noticed is the elevator it took forever. I think it needs to be repaired.
Stayed 3 nights in Sep 2024

10/10 Excellent

Sergio

Stayed 3 nights in Sep 2024

8/10 Good

alfonso, los angeles

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was excellent from front desk to bell boys waiters and bar men were all awesome!!! Location was the best walking distance to everything from bars to discos it was nice! The only down side was the breakfast same food always it got boring real quick but other than that very budget friendly hotel. Oh yeah and only one elevator works good thing it wasn’t bizzy.
Stayed 4 nights in Sep 2024

2/10 Terrible

saeid

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good experience
Stayed 4 nights in Sep 2024

10/10 Excellent

Henry Antonio Serrano

Stayed 3 nights in Sep 2024

4/10 Poor

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel does not have bathrooms for people in wheelchair, not accessible bathrooms in the lobby or in the hotel restaurants, and the wheelchair does not fit in the bathrooms of the rooms, in fact the bathroom in the lobby has stairs.The Hacienda el mortero restaurant bathroom entrance is very very small, so if you have a wheelchair, this Hotel is not for you.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was the best resort I’ve ever stayed at. It was so fancy it included all meals breakfast,lunch, and dinner. It included free alcoholic drinks and nonalcoholic drinks. Ocean view!! Had 2 pools and open doors for beach!!! This was amazing
Stayed 5 nights in Sep 2024

10/10 Excellent

Kong Myung c

Stayed 1 night in Sep 2024

2/10 Terrible

Catherine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t go to this place. It’s a very small resort. The buffet doesn’t have a lot of options and it says they have a lunch. They don’t everything closes at the hotel at 9 o’clock and most of the food you have to purchase.
Stayed 3 nights in Sep 2024

6/10 Okay

Winston

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Leonid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to visit Krystal resort back in 89-90ties, this time I came back for the second time.most of the things remained the same, but what I found strange is a disappearance of a good quality espresso/ cappuchino machines which used to be all around resort in the past. I took all inclusive package. The buffet and the other restaurants on the resorts were good, but I couldnt get a good quality coffee anywhere and you had to wait forever to get coffee after it was ordered. Apparently, I was told that the coffee has to come to Krystal from another facility, which was quiet bizzare! For the price charged, the real espsso/ cappuccino makers should be available as it used to be. Also, there was not enough gazebos at the beach and the area closed to the ocean should be cleaned from the seagrass more often. The area next to Grand Krystal was much better maintained. The room w an ocean front balcony was great and the staff - well trained and polite. Tatyana and Leonid Nemirovsky
Stayed 9 nights in Sep 2024