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Krystal Cancun All Inclusive

4.0 star property

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Photo gallery for Krystal Cancun All Inclusive

View from room
3 bars/lounges, swim-up bar, poolside bar
Outdoor wedding area
Café
Outdoor banquet area

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪4 min walk‬
  • Forum Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxury Double Room, 1 King Bed, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, Two Double Beds

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout curtains, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Emporio Cancun Optional All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, (1658)
The price is €292
for 1 room
includes taxes & fees
18 Apr - 19 Apr
Emporio Cancun Optional All Inclusive

About this property

Krystal Cancun All Inclusive

Family-friendly hotel on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Krystal Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 42-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Krystal Cancun All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Gaviota Azul Beach. You'll find features such as free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy local and international cuisine with ocean views at Aquamarina, one of the property's 4 restaurants and 3 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to massages, facials or manicures and pedicures at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, volleyball and fitness classes
  • Guests have great things to say about the beach and the location
  • Just a 3-minute walk from Gaviota Azul Beach and 4 minutes on foot from Cancun Convention Center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive such as a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub and a fitness centre. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

Aquamarina – This poolside buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Las Velas – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
El Mediterraneo – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Children's club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 369 out of 1014 reviews
Rating 8 - Good. 237 out of 1014 reviews
Rating 6 - Okay. 194 out of 1014 reviews
Rating 4 - Poor. 95 out of 1014 reviews
Rating 2 - Terrible. 119 out of 1014 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Rodney

Liked: Staff & service
In general we had a pretty good vacation. Our room was great with a perfect ocean view. Bathroom could use work but had hot water. Beach is perfect there. Loud music from all night new years party.... Signing tickets for every meal though all inclusive was confusing and annoying.. likely it's done for tips.... If you give one do it in Pesos and right pesos. Lobby was nice. The best part of hotel is service staff. They are really helpful and hard working. Entertainment is minimal if there is any. Food is good for a few days but doesn't really change much and you get tired of it. Do a day trip to get away.
Stayed 7 nights in Dec 2024

10/10 Excellent

Robert Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 7 nights in Dec 2024

10/10 Excellent

Janet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close by, very close to the beach.
Stayed 6 nights in Dec 2024

6/10 Okay

Roger G

Travelled with partner
Disliked: Amenities, property conditions & facilities
Smell humidity,
Stayed 4 nights in Dec 2024

6/10 Okay

Claudia

Stayed 5 nights in Dec 2024

2/10 Terrible

Leonardo

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Marco Antonio, Bellflower

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice it definitely has the nicest beach in Cancun. The food was a bit lacking tho unfortunately. The drinks were good except on the last 2 days they did not have syrup for the drinks. Other than that I would recommend specially for the price
Stayed 8 nights in Nov 2024

4/10 Poor

payam

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at this hotel in Cancun for seven days, and I have to say, I was quite disappointed overall. While the room offered an amazing view—probably the best you can find in Cancun—the rest of the experience left a lot to be desired. First, the elevator was out of service for a couple of days, which was extremely frustrating. Guests were left waiting over 20 minutes for the elevator, and at one point, we had to use the stairs to get to the 7th floor and back down. Second, the service was not up to par. I called four times to request a bath towel, and they never brought it. I ended up waiting to take a shower, but it never came. The food was just okay—nothing impressive—but the servers were friendly and hardworking, which I appreciated. Another plus was the hotel’s proximity to downtown Cancun; it’s only a 5-minute walk, which is convenient. However, the hotel itself is very old and outdated. While the location and view are definite highlights, the overall experience doesn’t make up for the lack of maintenance and poor service. Unfortunately, I wouldn’t recommend this hotel to anyone.
Stayed 6 nights in Dec 2024

4/10 Poor

Sergio

Disliked: Staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

6/10 Okay

Bayo

It’s ok
Stayed 5 nights in Dec 2024

10/10 Excellent

Subir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be. Nice rooms, respectful staff. Mesmerizing view of the ocean from the room balcony. Easy access to the beach- very clean and comfortable beach amenities. Family friendly access to the pool. The entire property is children friendly!
Stayed 6 nights in Dec 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely the best time in my life
Staying at the hotel, Crystal was the most amazing time I’ve ever had on vacation in my entire life. Wonderful service. People were wonderful. The room was awesome. The beaches were absolutely amazing. 100% will be going back in February. Just went from my boyfriend‘s birthday December 11 to the 20th Weather was great. Everything is absolutely amazing.
Stayed 4 nights in Dec 2024

8/10 Good

Kenneth, DePere

Travelled with partner
Liked: Staff & service, amenities
The location was great for swimming in the sea. The pool was nice and clean. The buffet was ok and the all inclusive dinner options were pretty good. The staff was very nice. We could have been better prepared with peso’s or more smaller American bills for tipping. It was hard to find change for American dollars anywhere.
Stayed 4 nights in Dec 2024

8/10 Good

Roberto Prospero

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is above average. Nothing stands out but nothing is horrible. Food is very decent. Beach is amazing! Located near downtown and shopping centers. Everyone is very friendly.
Stayed 7 nights in Dec 2024

8/10 Good

Ulfat

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for vacation
Stayed 4 nights in Dec 2024

4/10 Poor

Minerva D

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived we were hounded to attend their timeshare presentations. I couldn’t get information on any excursions in the area without committing to attend their meeting. The “all inclusive” dining was mediocre and the desserts were tasteless. The drinks were all watered down. Not all drinks are a part of the “all inclusive” package. Definitely would not recommend.
Stayed 5 nights in Dec 2024

8/10 Good

Romulo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on a room that was closer to the bars and night clubs and the music was loud during the night, otherwise everything was outstanding.
Stayed 2 nights in Dec 2024

4/10 Poor

Vijay

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is right on the beach and good for families to take a dip whenever they want. Beaches are maintained really well. However, rooms need renovation and they look pretty old. Food in buffet sections of Aquamirina is horrible and very limited options. Breakfast in all restaurants very limited. Only other restaurants where you can eat lunch & dinner are Las Velas, El Montero, Mediterranean for which you need reservations which will be booked very fast and endup eating at Aquamarina. Apart from this activities are average. Best part is beach, unlimited drinks (if you know spanish...you are lucky to try differnt drinks) and pool, rest are all average to poor.
Stayed 4 nights in Dec 2024

4/10 Poor

Moinuddin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My stay at Krystal Cancun was mediocre at best. The one positive to consider is the location of the hotel itself: with its proximity to entertainment and being at almost the corner of Zona Hotelera. There was a lot of sand and space, which was nice. Customer service was fine, but this is merely an expectation that should've been met regardless as a four star establishment. Other than that, I would not waste my money here again. On the day of check in (December 19th), we were told we would have access to all of the restaurants on property and 24 hour room service during our six day stay. We were also told that there was a buffet, but the restaurants did require a reservation for dinner. What we were not told, however, was that we would be charged a premium on Christmas Eve to go to any of the restaurants on the property except one. This was unbelievable considering how many times I was told "yes, this is part of the all-inclusive". Overall, the food was bad, especially if you have dietary restrictions. We made a booking for a restaurant only for us to receive an email notification that it was canceled. The rooms were pretty old with almost no renovation. In room facilities were lackluster, especially when you consider the premium paid for this "four star hotel". The toilet was leaking and it was not fixed even after we let the front desk know. Overall, this hotel management should improve room condition and food quality.
Stayed 6 nights in Dec 2024

10/10 Excellent

michael, New Haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent, the property and rooms were clean. The food was good. The alcoholic drinks could be better they were very sweet. While at the beach the jet ski guys set up their tent right in front of me and blocked my view of the ocean and when asked they wouldn't move so be aware of where you sit and make sure you save your chairs early because they fill up fast.
Stayed 6 nights in Dec 2024

10/10 Excellent

Dylan Connor

Liked: Property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

Muhyadiin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Professional customer service
Stayed 6 nights in Dec 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, beautiful ocean view.
Stayed 8 nights in Dec 2024

6/10 Okay

Naomi V

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The buffet was horrible and construction was going on the whole week of our stay.
Stayed 4 nights in Dec 2024