Krystal Grand Cancun All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Room options

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front | Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Suite King, Ocean Front

  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Corner Suite Ocean Front

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View | Premium bedding, down duvets, pillow-top beds, in-room safe

Family Room, Multiple Beds, Partial Ocean View

  • 88 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Corner Suite, Partial Ocean view

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, City View

  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, City View

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front | Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Master Suite, Ocean front

  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Room, 1 King Bed, Partial Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Partial Ocean View

  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view | Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Suite 2 double beds, Boulevard view

  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Partial Ocean View

  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down duvets, pillow-top beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View | Premium bedding, down duvets, pillow-top beds, in-room safe

Presidential Room, 1 King Bed, Ocean View

  • 132 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View | Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Suite King, Boulevard View

  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Krystal Cancun All Inclusive

Pool
Hot tub
All-inclusive
Spa
3.4 out of 5, (1009)
The price is €282
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Krystal Cancun All Inclusive

About this property

Krystal Grand Cancun All Inclusive

Stylish hotel on the shore with 4 outdoor swimming pools
Spend the day catching some rays at the beach, relaxing by one of Krystal Grand Cancun All Inclusive's 4 outdoor swimming pools or pampering yourself at the full-service spa.
Krystal Grand Cancun All Inclusive offers 398 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. 50-inch LED televisions come with premium cable channels. Bathrooms include a shower, dressing gowns, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Krystal Grand Cancun All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Gaviota Azul Beach. Features include free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a beach bar and a swim-up bar
  • Take a swim in the 4 outdoor pools
  • Treat yourself to deep-tissue massages, aromatherapy or body scrubs at Krystal Spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a sauna, volleyball and a playground
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Gaviota Azul Beach and 6 minutes on foot from Cancun Convention Center
Some rates at Krystal Grand Cancun All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Krystal Grand Cancun All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool and a sauna. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

Restaurante Ayami – On-site restaurant. Reservations are required.
Terraza el Mortero – On-site family restaurant. Reservations are required. Open daily.
The Grill – On-site family restaurant. Reservations are required. Open daily.
Risotto – On-site restaurant. Reservations are required. Open daily.
Red Fish – This seafood restaurant serves brunch and lunch. Open daily.
Late-night fare is available from room service.

All-inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Red Fish
  • Restaurante Ayami
  • Risotto
  • Terraza el Mortero
  • The Grill

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free extra futon
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.86 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival.
Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 442 out of 1125 reviews" "
Rating 8 - Good. 229 out of 1125 reviews" "
Rating 6 - Okay. 183 out of 1125 reviews" "
Rating 4 - Poor. 118 out of 1125 reviews" "
Rating 2 - Terrible. 153 out of 1125 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Tadatsugu

Travelled with family
Disliked: Cleanliness, staff & service
Each floor's dust-shot room's door was always open, spreading a terrible smell. The elevators did not fully function, and one of the two always had trouble. The towel card system did not function and did not meet the needs. The booking system of restaurants was cumbersome, and requests for time modification were ignored and canceled by staff without notice. Early check-in is unavailable, and there is no place for those early check-in for over three-hours without airconditioning.
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Janine

Travelled with family
Liked: Staff & service
The beachfront and food/drink service was perfect. Restaurants we good. Buffet could use additional options for breakfast and lunch. Elevators were extremely hot and long waits. AC needs to be improved in rooms. Lilliana on beach service and Julian at the lobby bar were wonderful.
Stayed 8 nights in Aug 2024

8/10 Good

Jean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility needs to fix its elevators. only half are working
Stayed 3 nights in Aug 2024

8/10 Good

Alma Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Emiliano

Elevator not working good an air condicion at lobby no working may room vista white wall
Stayed 3 nights in Aug 2024

10/10 Excellent

Rayan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been here multiple times and have yet to be disappointed. Great staff, great food, great times!
Stayed 5 nights in Aug 2024

10/10 Excellent

Tania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So let me start off by saying this is an older hotel but the views and service did not disappoint. I had an amazing time at this resort. The staff was so friendly and went out of their way to make our experience great ( thank you Mario, Pedro, Claudio & Eduardo). Also a big thank you to our consigner Janer that helped us make reservations to the resturants & Spa. The food was excellent, the breakfast & dinner buffet had great selections. The beach front was beautiful and private which made it calm and perfect to relax which is exactly what I went to do. The beds were comfortable to sleep. My only complaint was the elevators. 2 were out of service and the ones working were small and the wait was long and hot. They did say the elevators would be fixed soon so that problem should be resolved in the near future. I would definitely stay here again. Below is a view from our ocean front room.
Stayed 5 nights in Aug 2024

2/10 Terrible

Fiorella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2024

4/10 Poor

Kelsey

Disliked: Staff & service
Stayed 5 nights in Aug 2024

6/10 Okay

Jennifer Leticia

Travelled with partner
Liked: Staff & service, amenities
The staff is amaizing. I did not like that the beach is public and there's lots of trash 😐 another thing was that my a/c was not working and they took around 4 hours to swap me rooms.
Stayed 3 nights in Aug 2024

8/10 Good

Saul

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location Beautiful place in general, great food, close to shops, restaurants. However 2 elevators were not working the full 6 days during our stay so that was not fun waiting 10 minutes to catch a ride to Lobby. At one point they only had one working from 6th floor so I used the stairs to walk down 11 floors. Not to bad for one person but the whole family had to walk the stairs. I guess after paying almost $4800. On the trip and being on vacation is something really didn't expect to do through.
Stayed 5 nights in Aug 2024

8/10 Good

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Krystal Grand was a great value and a great location. The restaurants were fantastic, particularly Ayami. I would highly recommend this all inclusive resort to anyone.
Stayed 9 nights in Aug 2024

10/10 Excellent

olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the beach is awesome for stay all day, my little girl love the pool
Stayed 6 nights in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
No servía más que un elevador, súper ineficiente y tardado poder moverse y para el check out terrible, ya que todos lo usan al mismo tiempo. Elevadores saturados, lentos, sin aire y con mal olor. 1 solo restaurante para el desayuno , bufete, llenísimo y mala la comida. Los cuartos sin mantenimiento, el aire acondicionado no servia bien, Camastros rotos. Terrible el estado del hotel y su mermada capacidad de servicios. No es un hotel barato, así que no gasten su dinero de esta forma habiendo más opciones del precio en la zona hotelera.
Stayed 2 nights in Aug 2024

2/10 Terrible

Cameron

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very badly ran, only one elevator worked the whole time. building was very hot no a/c. workers were also very rude. waste of money and not really a good experience. food was also terrible.
Stayed 5 nights in Aug 2024

4/10 Poor

Marcela Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

John

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to share my recent experience at [krystal Grande. Unfortunately, it was far from satisfactory. Here are some of the issues I encountered: • The food quality was poor. • The elevators were frequently broken, causing long wait times. • The rooms had a strong odor of dirty bleach. • Checking in at the reception took three hours. • The lobby had no air conditioning. • Due to only two out of four elevators working, it took about half an hour to get to my room. Based on these experiences, I recommend booking another hotel.
Stayed 4 nights in Aug 2024

2/10 Terrible

Yazmin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

2/10 Terrible

Ronny

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is horrible. Has not service for costumers. The lobby is a monkey cage. The rooms were rusty and smelled like a wet dog. The resort has not AC and the elevator was broken. The only food served in 5 days was tacos. Even to eat tacos was a 5 to 10 mins wait. PLEASE DONT’ BOOK THIS RESORT
Stayed 4 nights in Aug 2024

2/10 Terrible

Jorge

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Los elevadores no servían , el personal se metió a los cuartos sin permiso y mi sobrina se estaba bañando según que de mantenimiento, los restaurantes muy llenos todo el tiempo tuvimos q salir a comer afuera
Stayed 6 nights in Jul 2024

2/10 Terrible

rogelio

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible.. stay next door at the other Krystal instead.... thank me later !!
Stayed 2 nights in Aug 2024

8/10 Good

Minh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the food is less salty for us to enjoy. The property must fix only one elevator working otherwise You paid for what you got.
Stayed 7 nights in Jul 2024

4/10 Poor

JULIO CESAR

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Gabrielle

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024