Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All - Reviews, Photos & Rates

See all properties

VIP Access

Choose dates to view prices

Where to?

Dates

April 2025

May 2025

4 outdoor pools, pool umbrellas, pool loungers

On the beach, beach cabanas, sun-loungers, beach umbrellas

6 bars/lounges, 3 poolside bars, swim-up bar, beach bar

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Hot tub
All-inclusive
Room service

Explore the area

Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580

Petempich Bay
‪1 min walk‬
Arrecife de Puerto Morelos National Park
‪1 min walk‬
Puerto Morelos Beach
‪14 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪20 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Suite (Swim Up Paradise)

43 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room (Paradise)

29.8 sq m
Sleeps 3
1 King Bed

Premium bedding, down duvets, free minibar, in-room safe

Paradise Suite

50 sq m
Sleeps 2
1 King Bed

Junior Suite (Paradise)

43 sq m
Sleeps 4
2 Queen Beds

Room, Ocean View (Paradise)

Ocean view
Sleeps 2
1 King Bed

Junior Suite (Swim Up Paradise)

43 sq m
Sleeps 4
2 Queen Beds

Suite (PARADISE CHILL OUT SWIM UP)

Sleeps 4
1 King Bed

Suite (PARADISE CHILL OUT )

Sleeps 4
1 King Bed

Similar properties

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down duvets, free minibar, in-room safe

Pool
Hot tub
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

24 Apr - 25 Apr

About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Luxury property on the beach, with 4 outdoor pools

Catch some rays at the beach or spend the day relaxing at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Our customers tell us they can't get enough of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All's great beach location. During your stay, you're just a quick walk from Petempich Bay. You'll find features such as free WiFi in public areas and free valet parking, plus 4 outdoor pools.

Free WiFi
Free valet parking and self-parking
Enjoy international cuisine at The Beach House, one of the property's 4 restaurants and 6 bars/lounges
Take a swim in the 4 outdoor pools or soak in the 3 hot tubs
Treat yourself to reflexology, detox wraps or hydrotherapy at the spa
Services include free babysitting, a free children's club and a concierge
On-site recreation includes a gym, a steam room and a sauna
Guests have great things to say about the restaurant and the beach
13 minutes by car from Puerto Morelos Town Square and 14 minutes from Puerto Morelos Beach

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club and a steam room. Self parking and valet parking are free. A complete renovation of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All was completed in March 2020.

This 5-star Puerto Morelos property is smoke free.

The Beach House – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Rita's Taco House – This restaurant is located on the beach. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Frank & Lola's – This restaurant only serves dinner. Open daily.

Latino – On-site restaurant. Guests can enjoy drinks at the bar. Open daily.

5 O'Clock Somewhere Bar – On-site bar. Open daily.

Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Fitness facilities

Children's club

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Language

Water fitness

Yoga

Entertainment

On-site entertainment and activities

On-site live performances

Theme parties

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

3 poolside bars
4 restaurants
6 bars/lounges
A beach bar
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

5 O'Clock Somewhere Bar
Frank & Lola's
Latino
Rita's Taco House
The Beach House

Things to do

3 hot tubs
4 outdoor pools
Beach yoga
Concerts/live shows
Evening entertainment
Fitness classes
Free children's club
Full-service spa
Games
Health club
Karaoke
Playground
Sauna
Shopping
Steam room

Family friendly

4 outdoor pools
Baby bath
Baby toys
Changing table
Children's games
Children's toys
Free babysitting
Free children's club
Free rollaway/extra bed
Free supervised activities for children
Grocery/convenience store
Highchair
Laundry facilities
Mini-fridge
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

6 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
In-room massages
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Room amenities

Bedroom

Blackout drapes
Down comforter
Free rollaway/extra bed
Hypo-allergenic bedding
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower/bathtub combination
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

42-inch smart TV with premium cable channels

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Free bottled water
Free stocked minibar
Mini-fridge
Restaurant dining guides
Wet bar

Air conditioning
Connecting rooms available
Desk
Free international calls
Free local calls
Individual decor
Individual furnishings
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun

Margaritaville Island Reserve Riviera Cancun All Inclusive

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

8.8

Excellent

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

6/10 Okay

Michael

Travelled with partner

9 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were disappointed at what we received. Booked a swim up room which was very pricey and when we were showed to our room we realized we were on the second floor. Obviously not a swim up. Guy showing us to our room was overly confused at how we booked. Went back to reception where the staff were also confused. I had to explain multiple times that we distinctly booked a swim up. Showed our confirmation which said swim up. Mass confusion. After staring at the computer for 10 mins they agreed that we booked a swim up but were being upgraded. We said “No thank you, we only came here for the swim up”. More confusion before they told us that they had no swim up’s in the category we booked. All were full. Confusion about why we didn’t want the upgrade and time ticking away. Finally they “found” a swim up but it wasn’t what we booked and they claimed it was an upgraded swim up but without the king bed we distinctly booked however, they would change it for a king bed the next day. Also the room wasn’t ready yet? Finally got to the room after 5PM which was the whole afternoon gone. It definitely was not an upgrade and we never heard from them again about the king bed. Weird smell of mold or sewer outside our room. No sun at all on our balcony the entire stay and our pool was way colder than the other pools. The area we had booked was always in sun, warmer pool and obviously where the king beds were. Pretty disappointing.

Stayed 4 nights in Jan 2025

6/10 Okay

Amanda

Travelled with partner

2 Jan 2025

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

It is a quiet, charming resort with beautiful property. However, it would be nice to have more entertainment options and perhaps an additional restaurant. The food was underwhelming, and it was sometimes difficult to find seating at any of the restaurants. Room service was slow to the point of being impractical. On a positive note, the alcohol was all brand-name, and the drinks were excellent. The resort features several pools, including an adults-only area. I had expected a hot tub on-site, but it was only available in the spa, which required an additional fee. I was disappointed that you had to pay extra for day beds ($100 USD) and paddleboards, which appeared to be in poor condition. They also charged $2 per day for beach access. Additionally, my husband and I won a complimentary spa service, but they attempted to charge us for half of it.

Stayed 7 nights in Dec 2024

10/10 Excellent

Charles

31 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I really enjoyed my stay, and the staff was very friendly and helpful.

Stayed 6 nights in Dec 2024

10/10 Excellent

Phil

30 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honeymoon 2024

We had a wonderful experience. Everyone was extremely nice from the bellhop, front desk and all of the restaurant staff. Within twenty four hours day new my name and address me in a friendly manner every time.

Stayed 4 nights in Dec 2024

6/10 Okay

ELMIRA

Travelled with family

29 Dec 2024

Liked: Amenities

The staff was very kind, the service was perfect Alone we left the room shared a very bad pedestal And the sea shared a cesspool they emptied the bad waters inside All inclusive ???? We had the same menu every day and if we wanted anything else, we had to pay to eat fish

Stayed 11 nights in Dec 2024

10/10 Excellent

Andrew Brian

Travelled with partner

27 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was excellent. Hotel & rooms are spotlessly clean and well kept. Staff are so friendly and helpful. Food Beach House Restaurant This was where you have breakfast, lunch & dinner. Breakfast was acceptable with lots of choice. Most lunches you choose from a menu although we did not eat lunch here. Dinner was buffet with other choices from the menu. Food was ok but not exciting. Service was excellent. Rita Taco House Open for lunch until about 5pm Loved it here. Excellent food and service. Frank & Lola’s (Italian - need to book) Ate here once. Food was very cold and not great. Lumpy mashed potato and meat that looked steamed. Other people we spoke to seemed to like it, so maybe we had a different chef. Iatino (Fusion - need to book) Excellent food and service. We ate here many times and never disappointed. Blended Bar Smoothie bar, really good. Excellent friendly service with a big smile. Beech When we stayed, seaweed was being constantly washed up but they had a team clearing it away, so it was never a problem. Lots of sun-beds and beautiful soft white sand. Entertainment Lots going each and everyday. Live bands at the main pool bar most nights. We had a great time and really enjoyed our stay (12 nights). Could not fault the hotel. The hotel is small with 149 rooms but it has everything you need for a relaxing and enjoyable stay. Nothing nearby but get an Uber to Puerto Morelos and have a wander around. We would certainly stay again. Download the APP.

Stayed 12 nights in Dec 2024

6/10 Okay

Xi

23 Dec 2024

Stayed 5 nights in Dec 2024

10/10 Excellent

Renee, Lebanon

Travelled with family, Travelled with partner

23 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love the small non party type atmosphere. Very personable. Very clean!! Friendly staff. Could use a real good coffee bar.

Stayed 5 nights in Dec 2024

6/10 Okay

sara, scott depot

20 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Property was nice, but unfortunately my fiancee and i both got very sick

Stayed 4 nights in Dec 2024

4/10 Poor

Melissa, Simpsonville

19 Dec 2024

Stayed 3 nights in Nov 2024

8/10 Good

Scott

Travelled with family and small children

18 Dec 2024

Liked: Cleanliness, staff & service, amenities

We came back to this resort, but brought our children as the facility is family friendly, safe & fun. We went in December, so it’s likely that we visited during “down time” for PM services. Several pools were out of service, hottub wasn’t heating & there was an aroma of sewage outside our room. The room was nice, but our swim up area was small & water was milky looking, so we remained out of it. The 2 ladies that do the kids activities were beyond stellar!! I cannot recall their names, I believe Tonya and the other started with an “L” were caliber and attentive to our kids. Hands down the best part of our trip! All of our servers when we ate were also 5 star! They were attentive, got to know our kids & knew what we liked. Rose in Joe Merchants was a blessing! She was wonderfully sweet and remembered my girls names and what they wanted before they ordered. My girls loved to see her as much as they did to get a snack! I was slightly disappointed in the selection in Joe Merchant. When we visited a few months prior they had a large variety - including local fresh foods. This go round was processed foods and canned drinks only. The biggest concern I had with the resort, was o requested how to get a taxi to take us to a mall Or shopping as we had a mid size group with kids. We were pointed to the direction of the Excursion Desk next to the resort reservations desk. We booked an “excursion” assuming it was safe & jeapordized our trip, burning an entire day and never taken to shop.

Stayed 4 nights in Dec 2024

10/10 Excellent

Martin

16 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Dec 2024

8/10 Good

Emma M

Travelled with partner

16 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a great relaxing stay here. Staff was very friendly; food was ok nothing crazy but good for all inclusive. Very quiet resort, nice beach access but a lot of seaweed on beach but nothing too bad!

Stayed 6 nights in Dec 2024

10/10 Excellent

meagan

Travelled with partner

15 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff!

Stayed 6 nights in Dec 2024

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

8/10 Good

Margarita

Travelled with partner

10 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s private

Stayed 4 nights in Nov 2024

8/10 Good

Nelson

4 Dec 2024

Stayed 5 nights in Oct 2024

6/10 Okay

Jennifer

Travelled with family

2 Dec 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The dining options were very limited, and the room service was disappointing, often forgetting items we requested. The room itself had an awkward layout, was not clean, and lacked proper storage for clothing. Nowhere to go around this resort. The road leading to the resort was in terrible condition, riddled with potholes and frequently flooded, making it difficult to get anywhere. Arranging transportation was also a challenge, as it was in a secluded area, and the front desk staff were unhelpful and rude. They even quoted an exorbitant $180 for a taxi ride to a destination only 15 minutes away. Told us Uber was a 2 hour wait. Staff were a bunch of scammers! Literally giggling Infront of our faces. Got an Uber in 20 min. Koodos to our Uber driver that when through the treacherous roads. Hope his car is ok LOL.

Stayed 6 nights in Nov 2024

6/10 Okay

Lindsey

Travelled with family, Travelled with partner

30 Nov 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Boring and limited dining. Lacks entertainment. Food was okay but not great. Definitely not luxury and no upgrades or VIP amenities offered. Family side was absolutely dead!

Stayed 8 nights in Nov 2024

8/10 Good

Le Nhi

29 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Like: Isoloated Dislike: not much activities

Stayed 4 nights in Nov 2024

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Choose dates to view prices

Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Reviews

Popular amenities

Explore the area

Room options

View all photos for Suite (Swim Up Paradise)

Suite (Swim Up Paradise)

View all photos for Room (Paradise)

Room (Paradise)

View all photos for Paradise Suite

Paradise Suite

View all photos for Junior Suite (Paradise)

Junior Suite (Paradise)

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise)

View all photos for Junior Suite (Swim Up Paradise)

Junior Suite (Swim Up Paradise)

Suite (PARADISE CHILL OUT SWIM UP)

Suite (PARADISE CHILL OUT )

Similar properties

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Full-service spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

Excellent

9.4/10

9.4/10

8.8/10

9.2/10

9.2/10

Reviews

6/10 Okay

Michael

Michael

6/10 Okay

Amanda

Amanda