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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property
VIP Access

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

4 outdoor pools, pool umbrellas, pool loungers
Balcony view
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Building design
On the beach, beach cabanas, sun-loungers, beach umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Room service

Explore the area

Map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

9.6 out of 10
Exceptional
(4 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

9.2 out of 10
Wonderful
(64 reviews)
  • 29.8 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, down duvets, free minibar, in-room safe

Paradise Suite

9.8 out of 10
Exceptional
(37 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite (Paradise)

9.4 out of 10
Exceptional
(14 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

9.0 out of 10
Wonderful
(68 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite (PARADISE CHILL OUT SWIM UP)

  • Sleeps 4
  • 1 King Bed

Suite (PARADISE CHILL OUT )

  • Sleeps 4
  • 1 King Bed

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About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Luxury property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All's great beach location. During your stay, you're just a quick walk from Petempich Bay. You'll find features such as free WiFi in public areas and free valet parking, plus 4 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at The Beach House, one of the property's 4 restaurants and 6 bars/lounges
  • Take a swim in the 4 outdoor pools or soak in the 3 hot tubs
  • Treat yourself to facials, detox wraps or body scrubs at the spa
  • Services include free babysitting, a free children's club and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the restaurant and the helpful staff
  • Steps from Petempich Bay and Arrecife de Puerto Morelos National Park
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club and a steam room. Self parking and valet parking are free. A complete renovation of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All was completed in March 2020.

This 5-star Puerto Morelos property is smoke free.

The Beach House – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Rita's Taco House – This restaurant is located on the beach. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Frank & Lola's – This restaurant only serves dinner. Open daily.
Latino – On-site restaurant. Guests can enjoy drinks at the bar. Open daily.
5 O'Clock Somewhere Bar – On-site bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Things to do

  • 3 spa tubs
  • 4 outdoor pools
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 748 out of 1145 reviews" "
Rating 8 - Good. 201 out of 1145 reviews" "
Rating 6 - Okay. 109 out of 1145 reviews" "
Rating 4 - Poor. 39 out of 1145 reviews" "
Rating 2 - Terrible. 48 out of 1145 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the staff were terrific, the hotel messed up our reservation. We originally booked for an ocean view with a king bed and the first room was looking at the parking lot with two beds. They said that room was an upgrade. We’ve been to many resorts and that was no upgrade. After we said no this wasn’t what we booked for, they put us in a suite with a king bed. It was a nice room, however we still did not have an ocean view. The next day we asked them if they were going to give us what we booked for and after waiting all day, we finally received an ocean view room. They wasted a lot of our time. For our first vacation in a while, we spent a whole day waiting for what we originally booked. We will not be coming back.
Stayed 4 nights in Oct 2024

10/10 Excellent

Irina

Stayed 3 nights in Sep 2024

10/10 Excellent

Drew

Stayed 5 nights in Sep 2024

10/10 Excellent

Smirla Alexandra Rivas

Liked: Cleanliness, staff & service, property conditions & facilities
The best resort
Stayed 5 nights in Oct 2024

8/10 Good

Julissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its super peaceful but the road that takes you the hotel is terrible. In this area you won’t be able to see the clear and blue water.
Stayed 2 nights in Oct 2024

4/10 Poor

Tamese

Stayed 4 nights in Sep 2024

10/10 Excellent

Arianna

Stayed 4 nights in Sep 2024

10/10 Excellent

Noah J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was overall a good stay. Employees were friendly, the bubble party in the pool was a highlight, taking pictures with parrots was cool. Food was really good, enjoyed the large portion sizes.
Stayed 4 nights in Oct 2024

10/10 Excellent

Kapra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reaort was quaint, small with wonderful grounds. They were impeccable at keeping the resort clean, maintained and beautiful!
Stayed 5 nights in Oct 2024

8/10 Good

Guency, Allentown

Stayed 5 nights in Sep 2024

8/10 Good

Ginger

Travelled with family
Liked: Cleanliness, staff & service, amenities
The food and service were great. The manager was awesome. The spa was great. I just wouldn’t consider this a 4 1/2 star resort. Seems like every time I need a towel at the pool they were out.
Stayed 5 nights in Oct 2024

10/10 Excellent

Laura, phila

Stayed 5 nights in Sep 2024

2/10 Terrible

Brandon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able to check into this property. The security guard told me they were at full capacity and would not allow my cab entrance to the property. They told me call back during the week to cancel. I called Expedia and notified them immediately of this. Expedia tried to get my refund and property declined the refund and are saying that I no showed.
Stayed 1 night in Oct 2024

10/10 Excellent

Hardy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is phenomenal, the staff is friendly and very attentive to guests. They make guests feel welcomed and taken care of. The food and some of the facilities were not great as they were putting things back together after the winds from Milton. Overall, however, this is the best hotel in Cancun! Worth every penny!
Stayed 4 nights in Oct 2024

2/10 Terrible

Brenda

Stayed 7 nights in Jun 2024

2/10 Terrible

Ashraf

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Galina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I celebrated our anniversary in September 2024 with a three-night stay at Margaritaville Island Reserve Riviera Cancun, and overall, it was a great experience! Firstly, I want to mention the food. Unfortunately, the buffet left a lot to be desired. There wasn't much variety, and the bakery items were not fresh, leading to a bit of disappointment. While the food at the a la carte restaurants was decent, it was disappointing to find only two dining options available along with a taco bar. On a brighter note, the staff at the bars and restaurants were incredibly friendly and attentive, which enhanced our dining experiences. Their hospitality truly stood out! The resort was clean, and it was evident that the staff worked hard to maintain that cleanliness. However, some areas felt a little outdated, which could use a refresh. One thing we noticed was that the seagrass by the beach wasn't cleaned daily, which detracted from the overall beach experience. On the positive side, the fun activities at the pool were a joy! We enjoyed our time there, and it added to the overall enjoyment of our stay. In conclusion, despite a few drawbacks, we had a wonderful time celebrating our anniversary at this resort. We appreciated the friendly service and fun atmosphere.
Stayed 3 nights in Sep 2024

10/10 Excellent

Noelissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That place was a great only in the night is little quiet no music in Spanish
Stayed 6 nights in Sep 2024

10/10 Excellent

Enxhi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and professional. The resort and rooms were very clean and comfortable.
Stayed 3 nights in Sep 2024

10/10 Excellent

wislay

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Amanda, Philadelphia

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

SCOTT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vibe at this resort. 4 stars only because the food is not amazing. It’s fine. But just fine.
Stayed 4 nights in Sep 2024

10/10 Excellent

Michelle M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and hotel were amazing! Would recommend
Stayed 6 nights in Sep 2024

6/10 Okay

dawnmarie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food is not very good
Stayed 6 nights in Sep 2024