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Park Royal Beach Cancun

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Park Royal Beach Cancun

Kayaking
2 outdoor pools, pool umbrellas, pool loungers
Rooftop terrace
Family Suite with Terrace | Minibar, desk, laptop workspace, blackout curtains
Front of property

Reviews

7.4 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • On private beach
    On private beach
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Pool
    Pool

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    3 min walk
  • Cancun Interactive Aquarium
    6 min walk
  • Kukulcan Plaza Shopping Mall
    14 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive

Room options

View all photos for Family Suite

Family Suite | Minibar, desk, laptop workspace, blackout curtains

Family Suite

  • 74 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Minibar, desk, laptop workspace, blackout curtains

Deluxe Room

  • 36 sq m
  • Sleeps 4

View all photos for Family Suite with Terrace

Family Suite with Terrace | Minibar, desk, laptop workspace, blackout curtains

Family Suite with Terrace

  • 113 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Exterior

Occidental Costa Cancún All Inclusive

Pool
Breakfast included
All-inclusive
Spa
3.9 out of 5, Good, (2355)
The price is €263
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Occidental Costa Cancún All Inclusive

About this property

Park Royal Beach Cancun

Hotel with private beach and full-service spa
Catch some rays on Park Royal Beach Cancun's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. Change of towels is available on request
Park Royal Beach Cancun offers 155 air-conditioned accommodations with minibars and complimentary bottles of water. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages.
The shopping around Park Royal Beach Cancun gets high marks from our customers. During your stay, you're just a quick walk from La Isla Shopping Mall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • For dining with garden views, stop by La Veranda, one of the property's 4 restaurants and 3 bars/lounges
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Indulge with massages at the spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a gym and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from La Isla Shopping Mall and 9 minutes on foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Park Royal Beach Cancun is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. At Park Royal Beach Cancun, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers a children's club, a children's pool and a sauna. Free self parking is available.

This 3.5-star Cancun hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.
La Veranda – This poolside buffet restaurant serves breakfast, lunch and dinner.
El Pescador – This restaurant specialises in seafood and serves lunch and dinner. Open daily.
Frida – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Andiamo – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Ekinox – On-site bar. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Football
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Theme parties

Other inclusions

Transport to off-site activities

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Ekinox
  • El Pescador
  • Frida
  • La Veranda

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Highchair
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (84 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (110 centimetre high)

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 6 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cancun Park Royal
Park Royal All Inclusive
Park Royal Cancun
Park Royal Cancun All Inclusive
Caribe Park Royal Grand Cancun
Grand Park Royal Cancun Caribe Hotel Cancun
Park Royal Beach Resort Cancún All Inclusive Cancun
Park Royal Beach Resort Cancún All Inclusive
Park Royal Beach Cancún All Inclusive Cancun
Park Royal Beach Cancún All Inclusive
Park Royal Cancun Inclusive
Park Royal Cancun All Inclusive
Park Royal Cancun - All Inclusive Cancun
Park Royal Beach Resort Cancún All Inclusive
Park Royal Cancun - All Inclusive All-inclusive property
Park Royal Cancun - All Inclusive All-inclusive property Cancun

Park Royal Beach Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 339 out of 1003 reviews" "
Rating 8 - Good. 278 out of 1003 reviews" "
Rating 6 - Okay. 171 out of 1003 reviews" "
Rating 4 - Poor. 111 out of 1003 reviews" "
Rating 2 - Terrible. 104 out of 1003 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

stasha

Liked: Cleanliness, staff & service, property conditions & facilities
10/10 so much fun & great customer service very poor food options
Stayed 3 nights in Aug 2024

8/10 Good

Brenda Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Juan Carlos Tenorio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Yasser

Disliked: Amenities
Shortage of staff . can you imagine only 1 person bar attender serving 1000 guests by himself I believe hotel did that in purpose to reduce drinks going out
Stayed 5 nights in Aug 2024

8/10 Good

Kureesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel was good. Excellent food and customer service. The only thing we didn't like was that the hotel was noisy. While in our room we would hear guests speaking loudly in the hallway as if they were in our bedroom. We would even hear the guests in the room next to ours.
Stayed 4 nights in Aug 2024

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Genelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was extremely beautiful! All the staff were friendly and accommodating. Not a party resort, but very relaxing. 10/10 would recommend to anyone.
Stayed 5 nights in May 2024

2/10 Terrible

Bryannah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service, nobody speaks English to understand you. Cockroaches were in my room. Our mini refrigerator was broken, the air conditioner was broken, it smelled like mildew, the staff were ok. The food was awful. The staff pressure you into doing a tour and presentation for their beach club and lie and say it’s only an hour and half which ends up being about 3-4 hours. Do not waste your money at this place. We felt very discriminated against misunderstood and singled out when it came to service.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice the room the food the young lady that helped us was excellent she was the concierge for expedia her name was Rebeca Gonzalez very helpful very nice
Stayed 1 night in Aug 2024

6/10 Okay

Gabriela Karina Romo

Liked: Staff & service
Could be better maintained
Stayed 7 nights in Jun 2024

2/10 Terrible

Jocelyne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was absolutely horrible, the application to reserve the restaurant never worked for us so we were unable to book the restaurant and so we had to eat at the Buffett where food would run out or it tasted horrible. The room was never cleaned unless I asked them 3 times to clean. The room had roaches and the desk at check in had bugs crawling all over it.
Stayed 4 nights in Aug 2024

4/10 Poor

wanda

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No good resort
Resorts in a good location but needs to get better food on all their 3-restaurants We ended having dinner out most every night since 2-of our family members got sick with their food. Need better quality with food. Also there’s an adult pool and there were always kids in the adult pool and no one come around to supervise unless adults complained
Stayed 5 nights in Aug 2024

10/10 Excellent

Griselda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Diana Malahay

Travelled with family
Liked: Cleanliness, staff & service
It’s our first time to visit Cancun Mexico and we chose to stay for 6 days in an All-Inclusive package at Park Royal Cancun. It was great and family friendly! However, couple of things: 1) elevator - the hotel has only 2. The buttons were sometimes non responsive. You had to press the number #4 (for example) few times for it to actually work. Also elevator’s crowded around lunch/dinner time and has long wait times. One time we chose to take the stairs but apparently it’s being renovated (painted on the 3rd floor). There was no sign at PB level and our slippers along with other guests, who chose to take the stairs too, got stuck on the wet paint on the floor. 2) ice - not available on our floor due to machine being maintained. We went to the 3rd floor via emergency stairs - it was flooded and the ice machine wasn’t working neither. 3) air conditioning in our room - just fan mode not really cooling the room. We had called the front desk to ask for a fan/bentilador but they sent in a person to look into it. He checked it and said he’ll come back but never did. So we just had to work on whatever the room has. My kids and husband were all sweaty at night. 4) toilet flush - every time we flush it has this whistling, long and accelerating sound… it’s annoyingly alarming as if something is about to explode. It must have been the water filling in the tank but we’re unsure - we didn’t bother to call the front desk coz nothing happened when we did about the airconditioning.
Stayed 6 nights in Aug 2024

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that they take you to the airport without cost . It’s close to the beach I went with my family for one week and it’s great if you just want to chill I really liked that the hotel brings souvenirs little shops their usually a little cheaper than other places they also have a lot of activities during the week and live music they also have Cancun letters with a beautiful view of the ocean
Stayed 7 nights in Jul 2024

10/10 Excellent

Raul Alejandro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mario the bartender was great. Add was great she made some good omelettes. Gregorio took good care of us.
Stayed 7 nights in Jul 2024

2/10 Terrible

Ruben A

Disliked: Staff & service, property conditions & facilities
Starting with concierge Erick from Expedia and Karla from Park Royal Beach Cancun, they were very vague with out check in very little information about the Expedia perks at the resort. Very unprofessional very rude when asked to help around the resort. The hostess from two of the 3 restaurants was very rude and arrogant when speaking to me and my family his name was Rodrigo. Then on our last night I at the hotel a young lady came to the door on behave of concierge, Expedia to say good bye and let know that we have some of the spa privileges just for being expida members I was not told on the day that I arrived. Later that night we left our go pro by accident at the Frida restaurant and when asked Front Desk if anyone turned in a GoPro and guy named Victor a reception was very unprofessional and telling that telling my husband that there is nothing they can do to help until the next day at 9 AM and my husband told them we had an early flight the next day and then we would be gone by 4 AM and he in return said he should’ve come earlier not want to help that’s when my husband said he wanted to speak to the manager right away. We did needs up getting our go pro back. Overall, we would never book palace Royal Beach Cancun ever again
Stayed 6 nights in Jul 2024

2/10 Terrible

Raul Junior

Travelled with family
Disliked: Staff & service, property conditions & facilities
This resort has definitely fell off. I came here 3 years ago just me and my wife and it was excellent. That really set my standard high. Fast foward to this year, I brought my family and it definitely dissappointed me. The workers were great but the overall stay was not up to my standard. The restaurants were difficult to book, when I spoke to management their apps and booking services were down. They were no help. Our second option was the the buffet. And it was horrendous. The waiters were very fast and helpful but the food was very underwhelming considering the amount of money I payed. Lastly, the bar was very disorganized. There was only one person working the whole bar area and it creates a huge line. Other than that the beach was beautiful and the room cleaning service was amazing.
Stayed 5 nights in Jul 2024

6/10 Okay

Solange R.

Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2024

4/10 Poor

Carmen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was ok. Definitely needs some updates, and 1 of the elevator was broken for the 4 days we were there, so we waited around a lot for that. Over it was a fun time!
Stayed 4 nights in Jul 2024

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very professional and friendly staff, good venue and the food was good.
Stayed 2 nights in Jul 2024

6/10 Okay

Shuling, Edgewood

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
The facility little bit old and the bathroom ceiling leaking the water in my 2nd day stay in the room.one of the elevator out of service entire trip need to walked the stair go back to the room in 6 floor and go down too. The buffet refill the food little long.
Stayed 4 nights in Jul 2024

8/10 Good

Rosa

Travelled with family
Liked: Staff & service
Staff was great, lobby bartender Enrique Lopez was great. I do think a hard remodel is in order for this hotel, everything is old or somewhat broken. The beach area and blue water are definitely worth it!!
Stayed 4 nights in Jul 2024

6/10 Okay

Kanika Calavan

Travelled with family
Liked: Staff & service
Older facility with a lack of maintenance/upkeep.
Stayed 6 nights in Jul 2024

10/10 Excellent

Iana

Stayed 7 nights in Jul 2024