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Residence Inn by Marriott Cancun Hotel Zone

3.0 star property
VIP Access

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Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
In-room safe, laptop workspace, blackout curtains, soundproofing
In-room safe, laptop workspace, blackout curtains, soundproofing
Full-sized fridge, microwave, stovetop, dishwasher
In-room safe, laptop workspace, blackout curtains, soundproofing

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪4 min drive‬
  • Playa Coral
    ‪4 min drive‬
  • Riviera Cancun Golf Resort
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 2 Bedrooms, Non Smoking (Balcony)

Suite, 2 Bedrooms, Non Smoking (Balcony) | In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Bedrooms, Non Smoking (Balcony)

  • 62.95 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

  • 48.87 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

  • 52.62 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Non Smoking (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed, Non Smoking (Balcony)

  • 39.27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking (Balcony)

Studio, 2 Queen Beds, Non Smoking (Balcony) | In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds, Non Smoking (Balcony)

  • 48.87 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

  • 52.62 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Residence Inn by Marriott Cancun Hotel Zone

Cancun hotel in Zona Hotelera with 2 outdoor pools and free breakfast
Along with 2 outdoor pools, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site. Housekeeping is available on request.
Residence Inn by Marriott Cancun Hotel Zone offers 158 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. This accommodation has separate sitting areas and includes dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a 24-hour fitness centre.
The free breakfast at Residence Inn by Marriott Cancun Hotel Zone gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a poolside location while dining at Pick&Chill Rooftop Snack
  • Take a swim in the 2 outdoor pools
  • Services include free food shopping service, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness, spaciousness and overall comfort
  • Just a 4-minute drive from Delfines Beach and a few minutes from Ventura Park Cancun
  • Cats and dogs welcome for a fee
Residence Inn by Marriott Cancun Hotel Zone offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 2540 square feet (236 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Residence Inn by Marriott Cancun Hotel Zone. Self parking is free.

This 3-star Cancun hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.
Pick&Chill Rooftop Snack – This poolside rooftop bar only serves light fare.
A hosted evening meal is available for a surcharge daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Hosted evening meal available daily for a fee of USD 30
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (2,540 square foot of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (124 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 3 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: USD 30

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Residence Inn by Marriott Cancun Hotel Zone Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1463 out of 2430 reviews
Rating 8 - Good. 534 out of 2430 reviews
Rating 6 - Okay. 217 out of 2430 reviews
Rating 4 - Poor. 99 out of 2430 reviews
Rating 2 - Terrible. 117 out of 2430 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gurjeet singh

Stayed 2 nights in Nov 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
It was a healthy breakfast with some options. Its a bit far away from Cancun, make sure to get Uber working. It was nice and spacious. Good supermarket about 10km away.
Stayed 18 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Un hotel muy cómodo, limpio. Solo le falta un poco de variedad en el desayuno buffet y un menor trato por parte de las chicas de Recepción.
Stayed 2 nights in Nov 2024

2/10 Terrible

Ibrahim

Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor hotel, bad location, not recommended
My wife and I came for a vacation to Cancun and unfortunately we did not expect our stay to be this bad. Although it was a cheap hotel we did expect the minimum from them especially because they are in Marriot group. These are the things we noticed and happened that made our stay unpleasant: 1. Breakfast: breakfast had very limited options, the vienoisserie (croissant, bread…) were made unprofessionally, most breakfast items were heavy mexican dishes like frijoles, tortillas, soups… that honestly smelled very bad in the morning especially when there was cooked chicken and beef. 2. The in-room bathroom: The bathroom only had towels and some soaps as amenities, no toothbrush, no cotton swabs, no sponges. The shampoo and showergels smelled so bad they also felt like dishwasher soap on us. There was also hairs in the shower and the shower head also had black spots on in like mold. 3. The room: There was a very bad smell in the room all our stay, it honestly bothered us a lot. 4. Location of our room: We booked our room with a view, they gave us a room directly next to the parking. When we asked for a change they told us it was fully booked now but we should wait till another room is available another day. When they told us a room is available we didn’t want to change because we already settled down and unpacked and we had a lot of activities to do in Cancun. 5. The receptionists barely speak english and we were finding it hard to communicate questions we had about our stay.
Stayed 6 nights in Nov 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 10 days and 9 nights. The front desk personal were awesome ! And huge accolades to Faby and Francisco :) Continental breakfast was good, the cleaning staff were awesome. The hotel was clean and the rooms were nice. The 2 pools on the roof were awsome. Location is a little out of the way so personal transportation is recommended or an Uber/ taxi. All in all, i recommend this hotel and look forward to coming back. Thank you Residence Inn by Marriot
Stayed 9 nights in Nov 2024

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia fue muy agradable, solo estaría mejor que agregarán restaurantes porque la zona hotelera está lejos y es difícil el traslado
Stayed 1 night in Nov 2024

10/10 Excellent

DENNYS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful, and the room is very comfortable. Great place for a long stay. Not so great if you are looking for a hotel to party, is not intended for this.
Stayed 6 nights in Nov 2024

10/10 Excellent

Nikolaos

Stayed 1 night in Nov 2024

10/10 Excellent

MARIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The rooms are great, comfortable bed, wonderfully designed
Stayed 1 night in Nov 2024

10/10 Excellent

LaKeeda

My flight got cancelled and the staff was very accommodating. They help me adjust my vacation.
Stayed 1 night in Nov 2024

8/10 Good

joaquin, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
No shuttle from/to airport
Stayed 1 night in Nov 2024

10/10 Excellent

Yurii, Whistler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a cozy place and good hotel staff, especially the waiters upstairs in the restaurant. Thank you!
Stayed 8 nights in Nov 2024

10/10 Excellent

Roque David

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent for business travel
Stayed 1 night in Nov 2024

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, spacious and great rooms
Great hotel!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Precious, Calgary

Stayed 8 nights in Oct 2024

8/10 Good

mahesh

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great hitel and the employees were fantastic however the room was not in the best shape. Bathroom was leaking when taking shower. Please fix that
Stayed 2 nights in Nov 2024

10/10 Excellent

MARIA

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful
It was amazing
Stayed 2 nights in Nov 2024

8/10 Good

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Norman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 5 nights in Nov 2024

10/10 Excellent

Pedro Antonio

Stayed 4 nights in Oct 2024

8/10 Good

Pablo Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
El aire acondicionado no funcionó bien.
Stayed 2 nights in Nov 2024

8/10 Good

Taylor

Travelled with family
Liked: Staff & service, property conditions & facilities
Good hotel with big rooms for the price. The first room was a bit musty but there was no problem moving to another room. The kitchen utensils weren’t very clean but everything else was ok. Staff were very helpful and friendly. Breakfast was good. For 85$ a night it’s a great deal. We stayed at other fancier resorts and hotels but if you don’t need the beach or fancy pools, this place is fine.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jaun

Stayed 1 night in Nov 2024

6/10 Okay

Divya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice property with a few things that could be better executed, it was raining that day so there was water in the lobby, and shower temperature controls weren't working, either it was too hot or too cold. There is no restaurant nearby and their snack bar was closed during rain so it becomes little difficult if you don't have your own car to go around.
Stayed 1 night in Oct 2024

8/10 Good

Cuauhtemoc

Excellent, comfortable and quiet place. Very good service, all the hotel employees were very friendly.
Stayed 3 nights in Oct 2024