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Residence Inn by Marriott Cancun Hotel Zone

3.0 star property
VIP Access

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Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Full-sized fridge, microwave, stovetop, dishwasher
Exterior
Full-sized fridge, microwave, stovetop, dishwasher
In-room safe, laptop workspace, blackout curtains, soundproofing

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Iberostar Cancun Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 2 Bedrooms, Non Smoking (Balcony)

Suite, 2 Bedrooms, Non Smoking (Balcony) | In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Bedrooms, Non Smoking (Balcony)

  • 62.95 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

  • 48.87 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

  • 52.62 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Non Smoking (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed, Non Smoking (Balcony)

  • 39.27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking (Balcony)

Studio, 2 Queen Beds, Non Smoking (Balcony) | In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds, Non Smoking (Balcony)

  • 48.87 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

  • 52.62 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Residence Inn by Marriott Cancun Hotel Zone

Hotel with 2 outdoor swimming pools, steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Along with 2 outdoor pools, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site. Housekeeping is available on request.
Residence Inn by Marriott Cancun Hotel Zone offers 158 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. This accommodation has separate sitting areas and includes dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a 24-hour fitness centre.
The free breakfast at Residence Inn by Marriott Cancun Hotel Zone gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a poolside location while dining at Pick&Chill Rooftop Snack
  • Take a swim in the 2 outdoor pools
  • Services include free food shopping service, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness, spaciousness and overall comfort
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from Delfines Beach
  • Cats and dogs welcome for a fee
Residence Inn by Marriott Cancun Hotel Zone offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 2540 square feet (236 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Residence Inn by Marriott Cancun Hotel Zone. Self parking is free.

This 3-star Cancun hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.
Pick&Chill Rooftop Snack – This poolside rooftop bar only serves light fare.
A hosted evening meal is available for a surcharge daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Hosted evening meal available daily for a fee of USD 30
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (2,540 square foot of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (124 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 3 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: USD 30

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Residence Inn by Marriott Cancun Hotel Zone Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1574 out of 2632 reviews
Rating 8 - Good. 592 out of 2632 reviews
Rating 6 - Okay. 237 out of 2632 reviews
Rating 4 - Poor. 103 out of 2632 reviews
Rating 2 - Terrible. 126 out of 2632 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Andrea

I couldn’t go, my flight got 8 hours delay
Stayed 1 night in Dec 2024

10/10 Excellent

Billy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special, clean but very spread out
Stayed 1 night in Dec 2024

2/10 Terrible

ALON

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible smell all over, we had bedbugs in the matrix Breakfast was disgusting The location is far from everything We had very bad experience
Stayed 6 nights in Dec 2024

10/10 Excellent

Karina

Stayed 1 night in Dec 2024

8/10 Good

Vishwajit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hotel zone. The shuttle is very convenient
Stayed 2 nights in Dec 2024

2/10 Terrible

Sharnita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was really nice and helpful. The room was filthy, all linen had to be replaced. Bathroom smelt of mold and mildew. The housekeeper came in with a towel on a stick to redo the floor! We booked a partial ocean view and no water at all was in eye sight, there was nothing but wild trees in view on the balcony.
Stayed 4 nights in Dec 2024

2/10 Terrible

TAKUYA

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel cleaning staff threw out everything in the fridge. I lost my dinner etc. I contacted reception and he said they will do something to recover it.But they didn't nothin else.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sunita

Travelled with family
Liked: Amenities
Great 👍
Stayed 5 nights in Nov 2024

4/10 Poor

Brian, Colorado Springs

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Roof top pool nice views
Stayed 4 nights in Dec 2024

2/10 Terrible

Carolyn

Disliked: Amenities
If you love the smell of constant sewer gases - this is the place for you! It’s so bad that there is massive air fresheners in every area of the hotel hallways.
Stayed 6 nights in Dec 2024

10/10 Excellent

Kimberly, Saint Augustine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exemplary.
Stayed 8 nights in Dec 2024

8/10 Good

Danna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s quiet but not so convenient to restaurants and markets
Stayed 2 nights in Dec 2024

8/10 Good

Mrudula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was good and comfortable. The hotel is close to airport and breakfast is included BUT far from all the restaurants and shopping and it does not have any beach that you walk to. The hotel is at the beginning of the hotel zone. The local bus also doesn't come here. You have to rely on Uber. Food delivery apps (Uber eats) didn't even show this hotel for delivery and other restaurants said they won't deliver here. And for all tours (day tours outside Cancun) , the tour bus stops here first for pick up. So you will really have an early start of the day at 6:30 am
Stayed 6 nights in Dec 2024

8/10 Good

Cordell

Stayed 2 nights in Dec 2024

6/10 Okay

Ojas

Stayed 1 night in Dec 2024

10/10 Excellent

Jaundlyn, Villa Rica

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet was delicious! The room was nice with an ocean view.
Stayed 2 nights in Dec 2024

10/10 Excellent

Zaki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no food options for allergies
Stayed 3 nights in Dec 2024

8/10 Good

Dedrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay , it’s just if u from us the restaurants n ppl there will try to over charge u for everything because u from us
Stayed 7 nights in Dec 2024

10/10 Excellent

Gagandeep

Liked: Cleanliness
Stayed 2 nights in Dec 2024

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Jose

Stayed 1 night in Nov 2024

4/10 Poor

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2024

10/10 Excellent

Lorraine, Katy

Stayed 1 night in Nov 2024

10/10 Excellent

Gilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was ideal for a short stay. The breakfast included was great with a variety of typical Mexican dishes. We stayed in a suite with two bedrooms and was nice to have plenty of room for everyone, we also added a pull-up sofa bed for a total of 5 adults comfortable sleeping. The gym and pool areas are well sized with snacks and drink service. There's a self-service laundry room that can became handy for some. Only comment is that the floor we stayed was over perfumated and cause some discomfort, but other than that the place was great.
Stayed 2 nights in Dec 2024

10/10 Excellent

matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was incredibly large! Staff was helpful, and the complimentary breakfast was really good. There are two pools on the roof both with pretty views. It was only intended to be a stop over hotel because it's close to the airport, but it's worth it as a destination. Highly recommend
Stayed 1 night in Dec 2024