Hotel Riu Cancun - Adults Only - All Inclusive

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Cancun - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Reception hall
Front of property – evening/night
On the beach, white sand, sun-loungers, beach towels
Porch

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Housekeeping

Explore the area

Map
Cancun, QROO
  • Plaza Caracol Mall
    ‪1 min walk‬
  • UltraMar Ferry Terminal
    ‪3 min walk‬
  • Caracol Beach
    ‪4 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

Suite, Ocean View (L)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Adults Only |B2C-US)

  • Sleeps 3
  • 1 King Bed

Standard Double Room, Ocean View (Adults Only |B2C-US)

  • Sleeps 3
  • 1 Double Bed

Junior Suite, Ocean View (B2C-US)

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (B2C-US)

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

Suite, Ocean View (B2C-US)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Sea View (M)

8.0 out of 10
Very good
(12 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (E)

  • Ocean view
  • Sleeps 6
  • 1 Double Bed

Standard Double Room, Connecting Rooms (E)

  • Sleeps 6
  • 1 Double Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Standard Double Room (M)

8.4 out of 10
Very good
(11 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Ocean View (U)

  • 30 sq m
  • Sleeps 6
  • 1 King Bed

Suite, Ocean View (C)

  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Adults Only | L)

  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

7.4 out of 10
Good
(3 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Ocean View (C)

7.0 out of 10
Good
(14 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Adults Only | U)

8.0 out of 10
Very good
(1 review)
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (M)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (C)

  • 29 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (E)

  • 30 sq m
  • Sleeps 4
  • 1 Double Bed

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Standard Room, Ocean View (Adults Only | L)

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

Standard Double Room, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Ocean View (Adults Only | U)

8.8 out of 10
Excellent
(5 reviews)
  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 1 King Bed

Standard Room, Ocean View (Adults Only | E)

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

Double Room (Adults Only | E)

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

About this property

Hotel Riu Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Cancun - Adults Only - All Inclusive offers 569 accommodations with minibars and a safe. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Hotel Riu Cancun - Adults Only - All Inclusive. During your stay, you're just a quick walk from Plaza Caracol Mall. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 6 restaurants, a swim-up bar and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Indulge with massages, facials or manicures and pedicures at Renova Spa
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym and volleyball
  • Guests have great things to say about the location and the clean guestrooms
  • 7 minutes by foot from Cancun Convention Center and a 3-minute drive from Tortuga Beach
Hotel Riu Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Cancun - Adults Only - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A nightclub, spa services, and barbecue grills are also featured at the eco-certified Hotel Riu Cancun - Adults Only - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Miramar – This buffet restaurant serves breakfast, lunch and dinner.
La Toscana – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Kawachi – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Kulinarium – This restaurant only serves dinner. Open daily.
Turquesa – This poolside buffet restaurant serves breakfast, lunch and dinner. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kawachi
  • Kulinarium
  • La Toscana
  • Miramar
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Nightclub
  • Shopping
  • Snorkelling
  • Spa tub
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Cancun - Adults Only - All Inclusive

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Hotel Riu Cancun - Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1408 out of 2841 reviews" "
Rating 8 - Good. 675 out of 2841 reviews" "
Rating 6 - Okay. 365 out of 2841 reviews" "
Rating 4 - Poor. 191 out of 2841 reviews" "
Rating 2 - Terrible. 202 out of 2841 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the employees are very nice. The activities and events were great. Food was good. I will go back again.
Stayed 6 nights in Oct 2024

10/10 Excellent

Mariela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super experience cant wait to come back for me de best hotel
Stayed 4 nights in Oct 2024

6/10 Okay

Julie, n. muskegon

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was great. Rooms give off a motel 6 vibe, old and outdated. Food and outdoor areas were nice. Only 1 or 2 small working elevators!! One day we took the stairs up 15 flights of stairs. One day we had to use the freight elevator down back hallways. Not a great experience.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Is a good esperense good place to have a good vacations
Stayed 4 nights in Oct 2024

10/10 Excellent

Cesar Augusto

Liked: Cleanliness, staff & service, property conditions & facilities
Property in general was great .and the most valuable thing in this property is the staff ( friendly and knowledgeable and on top of everything.
Stayed 3 nights in Oct 2024

6/10 Okay

JASON, BROOKLYN

Travelled with group
Liked: Cleanliness, staff & service
The staff was very nice. 4stars Hotel was solid but two of the four elevators were broke. 3.5stars Food was meh at best 2.5
Stayed 6 nights in Oct 2024

10/10 Excellent

Rubén

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and courteous. Loved everything. I would definitely visit this hotel again. The only thing that I think needs to be improved is the music around the pool, especially in the pool bar.
Stayed 5 nights in Oct 2024

6/10 Okay

Marlon

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevators were horrible. There was always a constant wait for the elevators many times having to take stairs to high floors. The food was not the best.
Stayed 6 nights in Oct 2024

8/10 Good

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was nice however the rooms were not as nice as expected. We stayed at the Riu in Cabo and the rooms were much nicer. Elevators were horrible. Had to wait an average of 5-10 min each time. Staff was very friendly. Property was clean. Food was excellent in the buffet and steak house. Italian restaurant not very good.
Stayed 4 nights in Oct 2024

10/10 Excellent

Lizbeth

Stayed 4 nights in Sep 2024

10/10 Excellent

GAK KOO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed restaurant options. And nice staffs.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown area. Everything was close by .
Stayed 5 nights in Oct 2024

8/10 Good

Brian

Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó Riu hotel el trato de los meseros como nos trataron bien amables
Stayed 5 nights in Oct 2024

6/10 Okay

Alexis Ann

Travelled with partner
Liked: Staff & service, property conditions & facilities
I enjoyed the stay other then the last night doing construction from 12 am to 2 am is completely unacceptable.
Stayed 6 nights in Oct 2024

10/10 Excellent

Bryant

Stayed 4 nights in Sep 2024

2/10 Terrible

Nadia

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I left the hotel early. I stayed room number 808. There was leaking from ceiling and huge mold in the bathroom. I asked them to change the room and they ignored me. Never ever again!
Stayed 5 nights in Oct 2024

6/10 Okay

Marco

Travelled with family
Liked: Staff & service, amenities
Lo que me gustó fue la amabilidad de la gente y lo que no me gustó es que desde que llegué no había shampoo en el shower y lo otro que en el restaurant de cortes los empleados no son muy amables
Stayed 4 nights in Oct 2024

6/10 Okay

Karla Daniela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The food was not good .. only the Japanese restaurant. The quality overall has gone down.
Stayed 4 nights in Oct 2024

8/10 Good

Jesús Alfredo

Liked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Todd

We had a great time!!!! Keep up the great hospitality!!!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Yaretsy

Stayed 5 nights in Sep 2024

2/10 Terrible

Martha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is Dirty, Dirty Rooms, uncomfortable beds. Rude Employees.
Stayed 6 nights in Sep 2024

2/10 Terrible

Shadonna Marie

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property pictures are a facade!!! The staff was EXTREMELY RUDE AND UNPROFESSIONAL!!! When they would service the room for the day they would turn the air off leaving the room VERY VERY HOT AND HUMID WHEN WE RETURNED!!! The elevators were EXTREMELY HOT they had no air circulation at all!! The bathrooms in my suit had the roughest towels I’ve ever seen in my life. The bed linen were paper thin and there were NO BLANKETS OR COMFORTERS!!! When I requested a blanket at the front desk what I was offered looked like MOVING UTILITY BLANKETS!!! I asked for them to be brought to the room so they could check the air conditioner and shower when they arrived!!! NEEDLESS TO SAY THEY NEVER ARRIVED!!! The Shower head sprayed out of the shower!!! My floors stayed FLOODED AFTER EVERY SHOWER!!! I WILL NEVER EVER EVER PATRONIZE ANY RIU BRAND AGAIN!!! Please note that they charge ADDITIONAL FEES per additional guest upon arrival which nearly is the cost of another room!!!
Stayed 3 nights in Oct 2024

8/10 Good

Shawn Michael

Travelled with partner
Liked: Property conditions & facilities
The staff were friendly and supportive, the pool activities were fun and the DJs were great. The bars kept the drinks flowing and the property was just full of good vibes. The restaurants were good the meals were as authentic as they could have been. There was a wide variety of options especially if you don't prefer Mexican food. Overall we had a great experience in Can in and there is nothing of significance to complain about
Stayed 4 nights in Oct 2024