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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Pyramid Cancun By Oasis - All Inclusive

On the beach, white sand, free beach cabanas, sun-loungers
Exterior
On the beach, white sand, free beach cabanas, sun-loungers
View from room
On the beach, white sand, free beach cabanas, sun-loungers

Reviews

7.0 out of 10

Good

Popular amenities

  • Restaurant
  • Pool
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Oasis Arena
    1 min walk
  • Maya Museum of Cancun
    8 min walk
  • Iberostar Cancun Golf Course
    10 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

View all photos for Suite (Pyramid Master)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite (Pyramid Master)

  • 64 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Sian Kaan Master Suite | Free minibar, in-room safe, blackout curtains, iron/ironing board

Sian Kaan Master Suite

  • 82 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Sian Kaan Standard

  • 35 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Pyramid)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Pyramid)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Pyramid Standard, NonRefundable)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room (Pyramid Standard, NonRefundable)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Pyramid Ocean Front

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Ocean Front

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Pyramid Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Standard

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Front of property

Grand Oasis Cancun - All Inclusive

Pool
All-inclusive
Spa
Parking included
3.0 out of 5, (1451)
The price is €250
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Grand Oasis Cancun - All Inclusive

About this property

The Pyramid Cancun By Oasis - All Inclusive

Beachfront property with calming spa services
Catch some rays at the beach or spend the day relaxing at The Pyramid Cancun By Oasis - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants. Housekeeping is available on request.
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, dressing gowns and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

During your stay at The Pyramid Cancun By Oasis - All Inclusive, you're just a quick walk from Iberostar Cancun Golf Course. Free WiFi in public areas, free self-parking and 13 restaurants are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Mexican cuisine at Benazuza Adults Only, one of the property's 13 restaurants and 13 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with hot stone massages, aromatherapy or hydrotherapy at Sensoria Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 10 minutes by foot from Iberostar Cancun Golf Course and a 5-minute drive from La Isla Shopping Mall
The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 13 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a steam room and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun property.

Benazuza Adults Only – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required.
Market Place and Bites – This bistro specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
The White Box Gastrobar – This bistro specialises in international cuisine and only serves lunch. Open daily.
TunKul Food Hall – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Careyes Adults Only – This fine-dining restaurant specialises in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free self parking on site

Food and drink

  • 13 bars/lounges
  • 13 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,458 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 25 years old staying between 01 February and 30 April
  • Sanitation services: USD 4.57 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas has a 4-device limit.

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 338 out of 1012 reviews" "
Rating 8 - Good. 210 out of 1012 reviews" "
Rating 6 - Okay. 169 out of 1012 reviews" "
Rating 4 - Poor. 122 out of 1012 reviews" "
Rating 2 - Terrible. 173 out of 1012 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

PHUONG THAO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the hotel, third time I come back, I like the food and their service.
Stayed 3 nights in Aug 2024

6/10 Okay

Rosa M, inglewood

Travelled with partner
Disliked: Staff & service
Disappointed It could be better if they put more effort into the foods (Hotel itself is an a good lication )
Stayed 2 nights in Aug 2024

6/10 Okay

Breeana

Travelled with group
Liked: Staff & service
It was a nice place and the people was very kind. Besides that my room smelled like old wet laundry, it was freezing cold in the room, my remote didn’t work & the food wasn’t that good. Coming from the city it was not a lot of options but I enjoyed my time in Cancun.
Stayed 5 nights in Aug 2024

10/10 Excellent

Elona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Aug 2024

2/10 Terrible

Geraldhine

Disliked: Staff & service, property conditions & facilities
Terrible , yo no le daría ni la mitad de una estrella, la peor elección .Gracias a Dios que pudimos cambiarnos después de la Primera noche y se nos cumplió la Expectativa de nuestras vacaciones y fueron maravillosas
Stayed 7 nights in Aug 2024

6/10 Okay

Diana

Travelled with partner
Liked: Amenities
The dining options were great. There was plenty of options. We enjoyed benazuza which was a very interesting restaurant with creative presentations of a total of 22 courses. The rooms need to be updated which was the biggest con of the hotel. We stayed at an oceanfront room and the view was beautiful. The property as far as outdoor area such as pools and landscape is well kept.
Stayed 5 nights in Aug 2024

2/10 Terrible

Cynthia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible decision with my choice of resort
Stayed 4 nights in Aug 2024

8/10 Good

Lucia

Travelled with group
Liked: Staff & service
Staff very helpful , it changed so much from before they added things worth it with a price. Definitely an experience.
Stayed 5 nights in Aug 2024

2/10 Terrible

Laura

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I’m a person that’s very clean and I like a clean area and going to this hotel I felt like it was very unsanitary.. The elevators were very dirty the furniture in the week the area outside our room is very dirty. The lady that I checked in with was very rude.. Every time I walked out of our building, I had somebody trying to sell me something or get me to go into the resort meetings. I will never book with this hotel again. Over all it’s the dirtiest. The maid did come clean our room, but every single day that it would rain water would come in from the outside into the room .
Stayed 5 nights in Aug 2024

8/10 Good

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for all inclusive, what you would expect. Food and drinks are ok, overall the the property is nice. Spent 3 nights here, stayed in master suite definitely recommend that suite.
Stayed 3 nights in Aug 2024

8/10 Good

Allyssa J

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot for families with children.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very big place that u can explore.
Stayed 4 nights in Jul 2024

10/10 Excellent

Abel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are different levels of bracelets. To get the best experience and access to most of the restaurants you have to have the highest level. We had it and ate at great restaurants that are not included for everyone. Keep that in mind when making reservations.
Stayed 5 nights in Aug 2024

10/10 Excellent

Joshua Nelson Everett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Around the pool is dirty you see a lot of trash around and under the bridge . Pool looks dirty at times when so many people swimming. At one point, I saw snot floating around so gross. Wish there was a pool for adults only thats is deeper than 5 feet. All pools were shallow
Stayed 7 nights in Aug 2024

4/10 Poor

Alex Rolando Sarceño

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All the personal, lobby attendance, bartender were very rude, and disrespectful….
Stayed 6 nights in Jul 2024

4/10 Poor

KATHY

Travelled with partner
Disliked: Cleanliness
They trick you into buying timeshare
Stayed 6 nights in Aug 2024

10/10 Excellent

Rony Estuardo De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, the ambience outside was great and festive and the rooms were silent and relaxing as well. Very good food and great energy. The pools and beach was beautiful and there was a big variety of activities and restaurants for all ages.
Stayed 3 nights in Aug 2024

10/10 Excellent

Brendon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recently stayed at the Pyramid Grand Oasis, was a great experience! Staff very friendly and attentive. Good food options…there are some of the higher end restaurants that require more than beach attire, so make sure you are bring a mix of closed shoes and smarter long pants as those are required for entry! There are some restaurants that are not part of the all inclusive packages…overall a great venue for a family vacation once you know what to expect!
Stayed 7 nights in Aug 2024

8/10 Good

Chelvy

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s a great place to stay, they do need to improve their rooms, with AC, and plumbing issues in the room.
Stayed 6 nights in Aug 2024

10/10 Excellent

Sohag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

Krista

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please forward this onto the hotel- Dear Pyramid Hotel Management and Staff, I am writing to express my extreme dissatisfaction with my recent stay at your resort from July 31st, 2024 to August 5th, 2024. My experience was unfortunately marred by a series of significant issues that completely compromised my stay. Upon arrival, I was met with a complete lack of bell service and a notably absent welcome. The situation escalated when my room was not ready, and it took an unacceptable 30 minutes to secure accommodations through guest services. This initial encounter set a disheartening tone for the remainder of my stay. The condition of the room was equally disappointing, I was in room 3216. The sliding doors were filthy, the shower appeared to be on the verge of falling apart, and the overall cleanliness of the room left much to be desired. Basic amenities such as hand soap, shower gel, conditioner, and washcloths were absent, forcing me to borrow these items from friends. On Friday August 2nd the building had a water shut off for over 5 hours which was a MASSIVE inconvenience. The fridge was in a deplorable state hadn’t been cleaned in months, and the safe was broken, rendering it useless for securing valuables. The dining options were equally unsatisfactory. The buffet I attended was a shocking display of poor food quality, with items appearing to have been sitting out for days. The limited restaurant availability, especially during e
Stayed 5 nights in Jul 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

8/10 Good

negarin

Travelled with partner
Disliked: Staff & service
The room was not really clean specially pilots! Bathroom and shower needs remodeling to old!
Stayed 4 nights in Aug 2024

10/10 Excellent

Nereida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay , great customer service !
Stayed 4 nights in Aug 2024

2/10 Terrible

Arvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garbage hotel
Stayed 4 nights in Aug 2024