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Villa Palmeras

3.5 star property
VIP Access

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Photo gallery for Villa Palmeras

Outdoor pool, open 7 AM to 9 PM, pool loungers
Interior
Junior Studio Suite | Free wired Internet
Junior Studio Suite | Terrace/patio
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Sergio Butrón Casas Mz 402 Lt 1-C, Cancun, QROO, 77560
  • Ventura Park Cancun
    ‪10 min drive‬
  • Delfines Beach
    ‪17 min drive‬
  • Iberostar Cancun Golf Course
    ‪20 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Studio Suite

Junior Studio Suite | Free wired Internet

Junior Studio Suite

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Family Room

Family Room | Free wired Internet

Family Room

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room

Superior Room | Free wired Internet

Superior Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Free wired Internet

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard double room

Standard double room | Free wired Internet

Standard double room

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Villa Palmeras

Hotel in Cancun with outdoor pool and restaurant
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an arcade/games room and a garden are on-site.
Villa Palmeras offers 17 air-conditioned accommodations, with free toiletries. 32-inch LED televisions come with cable channels.

Bathrooms include a shower. This Cancun hotel provides complimentary wired Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Villa Palmeras. During your stay, you'll be close to Ventura Park Cancun. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include a virtual front desk
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 14 minutes by car from Moon Palace Golf Club and 10 minutes from Xoximilco
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and an arcade/games room are also featured at Villa Palmeras. Free self parking is available.

This 3.5-star Cancun hotel is smoke free.

Villa Palmeras has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Outdoor pool

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 6:00 AM and 2:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 350

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: MXN 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 AM and 2:30 PM
  • Late check-out fee: MXN 350 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
This property is professionally cleaned
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

We should mention

  • Pool access available from 7 AM to 9 PM

Property is also known as

Villa Palmeras Cancun
Palmeras Cancun
Villa Palmeras Hotel
Villa Palmeras Cancun
Villa Palmeras Hotel Cancun

Villa Palmeras Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 568 out of 1005 reviews
Rating 8 - Good. 225 out of 1005 reviews
Rating 6 - Okay. 104 out of 1005 reviews
Rating 4 - Poor. 47 out of 1005 reviews
Rating 2 - Terrible. 61 out of 1005 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cheri

Travelled with family
Liked: Amenities, property conditions & facilities
The hospitality was so helpful and friendly, the room is beautiful and so are the grounds and the hotel. We will visit again!
Stayed 1 night in Jan 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Safe quit place close to airport
Stayed 2 nights in Jan 2025

10/10 Excellent

paul, buffalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very warm and friendly. Great value for the price.
Stayed 1 night in Jan 2025

10/10 Excellent

Lyra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very quiet. Everything as described. Very helpful staff. The pool and game room were excellent too!
Stayed 1 night in Jan 2025

10/10 Excellent

Jaaziel

Stayed 1 night in Jan 2025

8/10 Good

Moises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice we only stood there for one night but it was nice and cozy it was small but really nice at the same time the food was okay as well.
Stayed 1 night in Jan 2025

10/10 Excellent

Dicky, Kingsbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate and safe apartment as part of a complex. Close to Cancun airport but not on the flight path, so no aircraft noise. Lovely pool. On Sundays, no on site food or drink options, but available on other days. Great option for flight connection stay. Uber worked well for arrival/departure.
Stayed 1 night in Jan 2025

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2025

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet, comfy bed.
Stayed 1 night in Dec 2024

10/10 Excellent

FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and hospitality
Stayed 5 nights in Dec 2024

10/10 Excellent

Latoya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You must try the restaurant on site. Food and desert was delicious. Very convenient to airport and shuttle service is conveniently booked for additional fee. Very relaxing. Quiet and clean.
Stayed 3 nights in Jan 2025

10/10 Excellent

Allan, Etobicoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hot water showers, clean and quiet rooms and small games area.
Stayed 1 night in Jan 2025

2/10 Terrible

Mariam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had fleas. I was bitten multiple Times the light the one night I was there. I then flew out home and brought them with me. Those damn fleas flew with me. Stay here at your own risk. I needed for one night before my flight and I regret staying here so much. I wouldn’t have minded the digital check in, the ghost like house with no one around, the worn out and dingy rooms and bathroom if it wasn’t for fleas infestation. What a nightmare!!
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Staff & service
Stayed 4 nights in Dec 2024

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Michael

Travelled with partner
Disliked: Amenities
I didn't like the area around the property. Staff was friendly also too far from the hotel zone.

4/10 Poor

Yilun

Travelled with partner
Disliked: Property conditions & facilities
1. I wouldn’t say avoid at all costs. However, if you set your expectations from Google Map pictures or Expedia, you are absolutely wrong. We saw the beautiful pictures from Expedia, but when we went in the room, the interiors look way worse than the pictures. 2. The location is only 20 mins from downtown, but you can’t uber there. This means every day you might have to spend another 50-60 USD to go to downtown or hotel zone or other activities. If you are only staying one night for lay over, not a bad choice this place. 3. The room is humid. I had a hard time falling asleep at night since the room is humid. Maybe you have to turn on AC for 12 hours before it feels better. 4. When my gf used the hairdryer, it literally BLEW UP in front of us. I for real saw huge fire flakes coming out. It was soooo bad. With over 27 years of my life, I have never seen anything like this happen. Luckily it didn’t hurt us. 5. The staff on WhatsApp is very helpful though. They helped me with everything. So I’m really thankful for them. Maybe it’s worth $80 a night only, over that I would strongly recommend going to hotels in downtown.
Stayed 3 nights in Dec 2024

6/10 Okay

Pamela, Springfield

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very quiet and staff are polite. Pool was nice. Bed was comfortable and all plumbing worked great including the shower. All communication happens through the WhatsApp app, so you will need this on your phone. Replies were very prompt. Staff arranged transportation and this worked out great! One night stay before airport. Front desk and towel for pool usage is a bit confusing and we only had coffee that we had to pay for. Coffee was ok. No coffee maker in rooms. Nice garden seating area to eat.
Stayed 1 night in Dec 2024

6/10 Okay

Fuka

Stayed 1 night in Dec 2024

10/10 Excellent

Deeksha

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for 1 night stay. Location not so convenient. It was good for me as my purpose of stay was to be near airport to catch my connecting flight.
Stayed 2 nights in Dec 2024

2/10 Terrible

Larry

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I will not stay here again. Do not bring your family here. Front desk is rude and lazy. This is not a family place. You are better spending more money and going elsewhere.
Stayed 1 night in Dec 2024

6/10 Okay

Rosibel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too close to tourist areas
Stayed 5 nights in Dec 2024

6/10 Okay

Hatim

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We encountered several issues at this property in terms of lack of food options around, breakfast was average , there was little mouldy smell in the room and other guests banging doors in the night . Also , the location is not good especially in the night. The only thing that made the stay get 3 out of 5 stars was the staff service. They were quick to respond to our concerns and tried their best to accommodate our requests.
Stayed 2 nights in Dec 2024

2/10 Terrible

Cristian

Stayed 2 nights in Dec 2024