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Waldorf Astoria Cancun

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Waldorf Astoria Cancun

2 outdoor pools
Terrace/patio
Lobby
Beach/ocean view
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Breakfast available

Explore the area

Map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    1 min walk
  • Xoximilco
    11 min drive
  • Moon Palace Golf Club
    13 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for Room, 2 Queen Beds, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Partial Ocean View

  • 63 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living area | 55-inch flat-screen TV with satellite channels

Presidential Suite, 1 Bedroom

  • 156 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Parlor)

In-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed, Ocean View (Parlor)

  • 156 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Parlor)

View from room

Suite, 1 King Bed, Ocean View (Parlor)

  • 156 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Ocean View

  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Ocean Front

In-room safe, blackout curtains, iron/ironing board

2 Bedroom Ocean Front

  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront (Swim up)

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Oceanfront (Swim up)

  • 63 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront | In-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed, Oceanfront

  • 96 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Oceanfront

View from room

Suite, 2 Bedrooms, Oceanfront

  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Ocean View

  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Master Suite, Swim up)

Shower, towels

Suite, Oceanfront (Master Suite, Swim up)

  • Sea view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Master Suite, Swim up)

55-inch flat-screen TV with satellite channels

Suite, Oceanfront (Master Suite, Swim up)

  • 156 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront (Swim up)

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Oceanfront (Swim up)

  • 63 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Partial Ocean View

  • 63 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Amai)

Shower, towels

Suite, 1 King Bed (Amai)

  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed (Riviera)

Shower, towels

Suite, 1 King Bed (Riviera)

  • Sleeps 10
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll In Shower)

  • 63 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll In Shower)

  • 63 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Oceanfront

In-room safe, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Oceanfront

  • 96 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

JW Marriott Cancun Resort & Spa

Pool
Hot tub
Spa
Kids pool
4.6 out of 5, Wonderful, (1007)
The price is €624
for 1 night
includes taxes & fees
19 Jan - 20 Jan
JW Marriott Cancun Resort & Spa

About this property

Waldorf Astoria Cancun

Luxury resort on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Waldorf Astoria Cancun's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Waldorf Astoria Cancun offers 173 accommodations with private plunge pools and a safe. 55-inch flat-screen televisions come with satellite channels. Bathrooms include a shower.

This Cancun resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Waldorf Astoria Cancun. During your stay, you're just a quick walk from Arrecife de Puerto Morelos National Park. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 3 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • The 3 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body treatments, body scrubs or body wraps at the spa
  • Amenities include a business centre, 5 meeting rooms and a conference centre
  • On-site recreation includes a 24-hour gym, a steam room and fitness classes
  • Steps from Arrecife de Puerto Morelos National Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Waldorf Astoria Cancun offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a 24-hour fitness centre. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre and 5 meeting rooms. The luxury Waldorf Astoria Cancun also features concierge services, 24-hour room service, and an ATM. For a fee, parking is available.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Waldorf Astoria Cancun has 3 restaurants on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 20 per night)
  • Valet parking on site (MXN 28 per night)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 700 to 1,400 for adults and MXN 350 to 1,400 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Free cot
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Firepit
  • On the beach
  • Outdoor furniture

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hand-held showerhead
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lift (119 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
  • Only dogs are allowed
  • Maximum 2 (weight limit: 51 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults and MXN 350 to 1400 for children
  • Self-parking fee: MXN 20 per night
  • Valet parking fee: MXN 28 per night
  • Pet fee: MXN 1500 per accommodation, per day plus a one-off MXN 1000 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Waldorf Astoria Cancun Resort
Waldorf Astoria Cancun Cancun
Waldorf Astoria Cancun Resort Cancun

Waldorf Astoria Cancun Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 76 out of 95 reviews" "
Rating 8 - Good. 9 out of 95 reviews" "
Rating 6 - Okay. 4 out of 95 reviews" "
Rating 4 - Poor. 2 out of 95 reviews" "
Rating 2 - Terrible. 4 out of 95 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

DeeAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star service and stay as expected. Did not disappoint.
Stayed 4 nights in Oct 2024

10/10 Excellent

Judith, Frederick

Stayed 1 night in Sep 2024

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Tairsha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, this is an amazingly beautiful hotel! I love when a place looks just like the pictures. The warm browns and neutral tones filled every inch of the resort. The pool waters were so comfortablely warm that I truly didn't want to get out. People who love to watch the sunrise will be in awe of the view from their balcony. I always prefer modern style, so the room decor was grown and sexy. The staff were extremely pleasant and accommodating to all requests. Now for my favorite part - the FOOD. The pork belly tacos were the best pork tacos I'd ever had anywhere! I was literally so happy, smiling, and crying at the same time because they were that good. I'd take a bite and then sip this non-alcoholic drink they served and my taste buds went crazy. I hadn't had a food-gasm in a long time, but I sat back and enjoyed the ride.
Stayed 2 nights in Aug 2024

10/10 Excellent

M

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Ilse

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo female traveler this was the best place in Cancun to stay and feel safe and taken care of. The place is stunning, quiet, relaxing. I received a tour when I arrived from my personal concierge. Daily I was asked if I needed anything. Before my excursion the bellman had a bag with a towel and water ready for me. My transportation would not come into the hotel entrance so the bellman took me and picked me up at the drop off location. The food was outstanding. The plunge pool outside on the balcony looks directly at the tranquil beach and was delightful! The Miami Vice drink was the best one I’ve ever had. The personal attention you receive here is off the charts. I will make this my go-to hotel from now on!
Stayed 4 nights in Aug 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I stayed. There was actually amazing. Just keep in mind that it’s farther from many places but it’s a great place to stay if you’re looking for the quiet
Stayed 3 nights in Aug 2024

10/10 Excellent

Damon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch all-around. Just be aware that it’s expensive on top of your room rate. Family of 4 will be spending $600/day on food and beverage. However, food was excellent too.
Stayed 7 nights in Aug 2024

10/10 Excellent

Craig E

Liked: Cleanliness, staff & service, property conditions & facilities
PERFECT!!!!!!!! Jesus is the absolute BEST!!!!!! The Hotel & the rooms are beautiful & clean as well as the pool & the beach. The food is delicious. Could not ask for more.Thanks Waldorf staff for being so accommodating & friendly.
Stayed 4 nights in Aug 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was absolutely wonderful!! Customer service was impeccable. Rooms and hotel were luxurious. Would definitely come back and recommend to others.
Stayed 4 nights in Jul 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Cynthia Garcia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, if you’re looking for a place to relax and forget about everything. This is the place. The food is so delicious and everything is made to order fresh.
Stayed 5 nights in Jul 2024

10/10 Excellent

Arash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever
Stayed 2 nights in Apr 2024

10/10 Excellent

Kyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What made our trip special were the employees. The service was impeccable, but I feel like we could also have great conversations and learn a little bit about their culture and life, which is great when visiting a different country. Huge shout out to Jesus, who went above and beyond to accommodate all of our requests. He did it with great professionalism and always a smile.
Stayed 8 nights in Jun 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great location. I enjoyed how quiet it was and peaceful for the ultimate relaxation get away.
Stayed 5 nights in May 2024

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property situated away from the hotel zone. Quiet, peaceful, relaxing and we didn’t have to fight over pool chairs. The staff was excellent and catered to our every need.
Stayed 5 nights in Apr 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

VISHAL N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Ifeanyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well appointed. I like that it doesn't feel too big and the pool is very relaxing. The spa and gym amenities are fantastic. The staff is so friendly. The rooms are gorgeous and well laid out. 10/10
Stayed 2 nights in Mar 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es extremadamente bella, tranquila para familias, muy limpio servicio impecable, pero también debes estar preparado para la parte económica porque es bien caro, los precios son bien altos
Stayed 2 nights in Feb 2024

4/10 Poor

alejandra

Stayed 2 nights in Feb 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t regret!
My trip was amazing. I will be definitely going back with my entire family.
Stayed 1 night in Jan 2024

10/10 Excellent

Jacqueline

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Wonderful vacation. Amazing service and hospitality! Can’t wait to come back!
Stayed 4 nights in Jan 2024