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AJ Hotel & SPA

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for AJ Hotel & SPA

Indoor pool, outdoor pool, pool loungers
Bar (on property)
Porch
Indoor spa tub
Bar (on property)

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa
  • Parking available
    Parking available

Explore the area

Map
Carretera del Forn, Canillo, AD500
  • GrandValira
    1 min walk
  • TC8 Canillo Ski Lift
    11 min walk
  • Palau de Gel
    19 min walk
  • Andorra la Vella (ALV-Andorra la Vella Heliport)
    25 min drive

Room options

View all photos for Twin Room

Minibar, in-room safe, desk, free cots/infant beds

Twin Room

  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room Single Use

Minibar, in-room safe, desk, free cots/infant beds

Double Room Single Use

  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room (2 Adults + 1 Child)

Room amenity

Triple Room (2 Adults + 1 Child)

  • Mountain view
  • Sleeps 3
  • 3 Single Beds

View all photos for Triple Room

Room amenity

Triple Room

  • Mountain view
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room

TV

Family Room

  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Front of property

Hotel Roc Meler

Pool
Hot tub
Breakfast included
Spa
4.6 out of 5, Wonderful, (162)
The price is €94
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hotel Roc Meler

About this property

AJ Hotel & SPA

Ski-in/ski-out access for family fun on the slopes
Ski into AJ Hotel & SPA, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa.
AJ Hotel & SPA offers 81 accommodations with minibars and a safe. Televisions come with cable channels.

Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna and a fitness centre.

Guests aged under 6 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

During your stay at AJ Hotel & SPA, you're just a quick walk from GrandValira. You'll find features such as free WiFi in public areas and a free ski shuttle, plus a full-service spa.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself with a visit to the full-service spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from GrandValira and 11 minutes on foot from TC8 Canillo Ski Lift
  • Free ski shuttle service
  • Dogs welcome for a fee (restrictions apply)
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. AJ Hotel & SPA helps provide the perfect winter holiday with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, as well as a coffee shop/cafe. WiFi is free in public spaces. This ski hotel also offers an indoor pool, an outdoor pool and a complimentary children's club. For a fee, parking is available.

This Canillo hotel is smoke free.

AJ Hotel & SPA has a restaurant on site.
Room service (during limited hours) is available.

Languages

Catalan, English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free ski shuttle
  • Parking on site (EUR 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Arcade/game room
  • Free children's club
  • Free cot
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Treatment room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free cot

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Early check-in fee: EUR 20.00

Check-out

Check-out before noon
Late check-out fee: EUR 20.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 15.00 per day
  • Pet fee: EUR 12 per pet, per day
  • Early check-in fee: EUR 20.00
  • Late check-out fee: EUR 20.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Canillo Hotel
Hotel Canillo
Hotel Canillo Magic
Hotel Magic Canillo
Magic Canillo
Magic Canillo Hotel
Magic Hotel Canillo
Hotel Magic Canillo Andorra
AJ Hotel Canillo
AJ Hotel
AJ Canillo
AJ Hotel & Spa Andorra/Canillo
AJ Hotel SPA
AJ Hotel & SPA Hotel
AJ Hotel & SPA Canillo
AJ Hotel & SPA Hotel Canillo

AJ Hotel & SPA Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 38 reviews" "
Rating 8 - Good. 16 out of 38 reviews" "
Rating 6 - Okay. 13 out of 38 reviews" "
Rating 4 - Poor. 2 out of 38 reviews" "
Rating 2 - Terrible. 3 out of 38 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

davetwoneight, West Mids

Liked: Cleanliness, property conditions & facilities
THIS IS NOT A SKI IN SKI HOTEL.
The hotel is good if you have a car. if not you have to get bus to gondola on morning and back no later than 6. i can imagine would be a nightmare in school holidays. I told hotels.com this and they told me they had changed advert so that is not advertised as ski in ski out. just checked and still hasnt been done. plenty of hot water and food was ok. Thank god for the irish bar in the hotel which saved our evenings as with out car you are stranded unless you want to pay for expensive taxi or thumb a ride which we did quite easily.

6/10 Okay

Francisco

Disliked: Staff & service
Mau hotel para esquiadores
Paguei por 2 quartos triplos iguais. Éramos 2 casais e um dos quartos era um duplo com cama de criança com metade do tamanho do quarto triplo dado ao outro casal. O hotel obriga a transfers de e para o ski. Apenas têm uma carrinha de 8 lugares para o fazer. Na hora de ponta, não havendo um local específico de espera para a recolha, a confusão era tremenda e stressante. Não faz qualquer sentido. O acesso ao SPA é pago e o bar de serviço à noite tem apenas uma empregada, eficaz mas nada simpática. O hotel está cheio de gatos e o cheiro a urina nas proximidades durante a noite e de manhã é insuportável. Eles alimentam os gatos...

2/10 Terrible

Jesus

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Inaceptable entrar a las tres y media de la tarde

4/10 Poor

Jean-Pascal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas à la hauteur
Pas digne d'un 4*; parties communes pas très propres; la salle de bain n'a pas été nettoyée en 4 jours; la connexion Wi-Fi est... aléatoire ! Hôtel très bruyant. Il faut laisser sonner 2 mn pour avoir une réponse téléphonique puis se faire raccrocher au nez sans même une formule de politesse. Quand le chauffeur de la navette fait une pause (imprévue), il reste l'autostop: pas commode avec les équipements de ski, même pour 2 km. Ah ça, l'hospitalité andorrane n'est plus ce que c'était. En synthèse, très déçus. Heureusement, il y avait de la neige et du soleil sur le domaine skiable.

8/10 Good

Teresa

Liked: Cleanliness, property conditions & facilities
Hotel de incógnito.
Todas las indicaciones para la localización del hotel son Hotel Magic. Parece que solo se ha cambiado el nombre en la web. Sería de gran utilidad añadir una mención en la web de hoteles.com con el nombre antiguo del hotel. Nos habríamos ahorrado más de media hora de búsqueda y de preguntar por los alrededores (!!)

2/10 Terrible

Isabel

Disliked: Staff & service, room comfort
HOTEL PESIMO, para no volver.
Wifi no funciona, televisor no funciona, sin agua caliente, spa agua fría, calor en las habitaciones, trato del director soberbio y sin voluntad de solucionar los problemas. La comida de poca calidad. Este hotel no está a la altura de un cuatro estrellas. El hotel no se llama AJ HOTEL &SPA, se llama MAGIC por lo que nos costó mucho encontrarlo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy difícil encontrar el Hotel, resulta que ahora se llama Magic, y fue terrible la experiencia, a ver si le cambian el nombre para futuros clientes.

8/10 Good

jj, Bogotá

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
El SPA es pequeño y el agua no muy caliente. Gracias.

10/10 Excellent

Tomás

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las mejores vistas de Canillo.
Todo en su sitio. Mejor estaría con TV led.

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service
Des imperfections sur le service de chambre et la qualité du petit déjeuner.

4/10 Poor

Maria

Disliked: Cleanliness, staff & service
Hotel a las afueras a 5 min del centro de Canillo
Hotel justito de 4 * con un poco de falta de mantenimiento. Lo peor fue encontrarnos sorpresas negativas al llegar y que próximos huespedes tendrían que tener en cuenta ( la piscina no pueden acceder niños menores de 6 años (nosotros lo cogimos para ir con nuestro hijo de 5 años que ya sabe nadar, y no nos dejaron poniendo con una excusa de forma poco amable y muy rara sobre cobertura seguro "aunque nos hicimos responsabes nosotros", y nos dijeron que salía publicitado claramente y no es verdad); y cogimos media pensión pensado que las bebidas estaban incluidas (agua) y nos la cobraron aparte. Además nuestra habitación le faltaba un poco más de limpieza.

8/10 Good

Ire, Bcn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de montaña. Preciosas vistas y tranquilo.
Bonitas excursiones en la montaña. Recomendable el mirador de Canillo. Vistas impresionantes. Muy relajante.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Anteriormente nos habiamos alojado en el hotel y sobretodo el servicio del restaurante/bufet era mucho mejor. (Personal y calidad/cantidad)

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
El hotel es bonito
Encuento que en un hotel de 4 estrellas tiene que llegar bien el wifi a todos los sitios, porque nada mas lo cojias bien en recepcion. Y por otra parte la almohada era muy incomada ,la cama tambien y las paredes estaban sucias.

8/10 Good

MONTSERRAT

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Maria Fabiane

Liked: Cleanliness, staff & service, property conditions & facilities
Lo único es que en la web, en la descripción de los servicios del hotel no se explica que la piscina es parte del SPA y que se tiene que pagar un suplemento.

6/10 Okay

Bjorn, Norge

Liked: Cleanliness, staff & service
Fint opphold i vakre Canillo
Vi hadde et fint opphold på hotellet i 2 dager, Svært hyggelig og hjelpsom resepsjonist ved ankomst. Hotellet var litt vanskelig å finne pga. dårlig skilting og annet navn på Hotellet.

8/10 Good

Lars, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities
Bra hotell som erbjuder en trevlig service för ett rimligt pris. Personalen är väldigt serviceminded och killen som kör transferbussen mellan hotellet och kabinliften är alltid glad och oerhört hjälpsam. Det är lugnt och städat på hotellet. Mestadels av gästerna är från Spanien. Personalens engelska kunskaper varierar men det finns alltid någon som behärskar engelskan i receptionen/restaurangen. Hotellet är beläget ca 2 km upp i berget från centrala Canillo. Transferbussen går från 08:30-13:00 och 14:30-17:45 före eller efter dessa tider får man själv ombesörja transporten till hotellet. Kabinliften stänger 17:00. Är det storm kan anslutningsliften (efter kabinliften) vidare till resten av Grandvaliras syterbyar vara nerstäng, vilket innebär att du behöver ta lokalbussen till El Tarter för att accessa resten av systemet. Grandvaliras skidsystem med många backar både för barn och familj gör detta resmål till en intressant destination. Skidområdet är omfattande och bör hålla alla nivåer av åkare tillfrdställda. El Tarters skidpark inbjuder till spännande åk. Det är kul att betrakta olika skidåkares hopp och konster från sittliften på väg uppåt i liftsystemet.

8/10 Good

ENRIQUE, Barcelona

Liked: Cleanliness, staff & service
Desayuno espectacular
Desayuno espectacular. Lo que si seria necesario, es que si esta nevado, acondicionaran la carretera hasta la entrada del hotel. Todos los coches resbalaban, incluido el mio.

6/10 Okay

antonio, barcelona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
cortito para las 4 estrellas yo le podria 3.
hotel correcto pero sin mantenimiento en las habitaciones habia telaarañas y el baño estaba sucio. el sofa cama estaba destrozado la television era mas pequeña que un monitor de ordenador

6/10 Okay

juan

Disliked: Cleanliness, staff & service, property conditions & facilities
para ser un hotel de cuatro estrellas, deja mucho que desear

8/10 Good

ness, spain

Liked: Staff & service
Disliked: Cleanliness, room comfort
No esta mal aunque la comida muy cara en la cena y el desayuno poca variedad no estaba muy bueno! Por lo demas no estaba mal!

10/10 Excellent

Pierre, Rodez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très satisfait
Très content de l'accueil et de l'hotel en général. La chambre est propre et spacieuse. Petit déjeuner très copieux mais pas vite achalandé si on arrive après tout le monde. C'est la deuxième fois que j'y vais et a refaire si besoin

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Godt hotel med dårlige parkerings/tilkørselsforhold. Kedelig restaurant.

6/10 Okay

kiki

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
personnel décevant
hôtel propre et calme, belle vue sur Canillo .départs pour randonnées au dessus de l’hôtel. mais personnel peu avenant