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Universal Hotel Castell Royal

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Universal Hotel Castell Royal

Aerial view
Balcony
Beach/ocean view
Bar (on property)
Desk, free WiFi

Reviews

8.6 out of 10

Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

Map
Calle Costa i Llobera, Canyamel, Capdepera, Mallorca, 7589
  • Playa de Canyamel
    2 min walk
  • Cuevas de Artà
    13 min walk
  • Canyamel Golf
    6 min drive

Room options

View all photos for Junior Suite

Desk, free WiFi

Junior Suite

  • 36.4 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Balcony, Sea View

Desk, free WiFi

Double Room, Balcony, Sea View

  • Sleeps 4
  • 2 Single Beds OR 1 Large Single Sofa Bed

View all photos for Double Room, Balcony, Sea view (2 Adults + 1 Child)

Desk, free WiFi

Double Room, Balcony, Sea view (2 Adults + 1 Child)

  • 21 sq m
  • Sea view
  • Sleeps 3
  • 3 Single Beds

View all photos for Panoramic Room, Sea View

Desk, free WiFi

Panoramic Room, Sea View

  • 21 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Balcony, Sea View

Desk, free WiFi

Double Room, Balcony, Sea View

  • 21 sq m
  • Canal view
  • Sleeps 3
  • 2 Single Beds OR 1 Large Single Sofa Bed

View all photos for Junior Suite (2adults + 1 child)

Desk, free WiFi

Junior Suite (2adults + 1 child)

  • 35 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room, Balcony, Sea View

Desk, free WiFi

Double Room, Balcony, Sea View

  • 21 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

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About this property

Universal Hotel Castell Royal

Waterfront hotel with an outdoor pool
When you stay at this beach hotel, you can enjoy umbrellas and sunloungers.
Universal Hotel Castell Royal offers 126 accommodations with a hairdryer and free toiletries. Rooms open to furnished balconies. Flat-screen televisions come with satellite channels. Bathrooms include a bath with a deep soaking bath.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Universal Hotel Castell Royal, you're just a quick walk from Playa de Canyamel. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Steps from Playa de Canyamel and 13 minutes on foot from Cuevas de Artà
  • Airport shuttle service available for a fee
Some rates at Universal Hotel Castell Royal are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and an arcade/games room are also featured at the business-friendly Universal Hotel Castell Royal.

Universal Hotel Castell Royal has a restaurant on site.

All-inclusive details

All-inclusive room rates at Universal Hotel Castell Royal are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Eco-friendly cleaning products used

Room amenities

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 20 October and 03 May.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 15 per person (one-way)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus eco-friendly cleaning products
Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Universal Hotel Castell Royal Capdepera
Universal Hotel Castell Royal
Universal Castell Royal Capdepera
Universal Castell Royal
Universal Castell Royal
Universal Hotel Castell Royal Hotel
Universal Hotel Castell Royal Capdepera
Universal Hotel Castell Royal Hotel Capdepera

Universal Hotel Castell Royal Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 53 out of 127 reviews" "
Rating 8 - Good. 58 out of 127 reviews" "
Rating 6 - Okay. 12 out of 127 reviews" "
Rating 4 - Poor. 4 out of 127 reviews" "
Rating 2 - Terrible. 0 out of 127 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies running the desk during the day are top notch, truly professional. Kind and attentive. We had an excellent stay and would definitely recommend this hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect vacation!
Stayed 6 nights in Jun 2024

8/10 Good

Shahid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022

8/10 Good

Simon

Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una vista y un servicio inigualable... Los empleados son muy atentos y todo muy limpio.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Half board was nice, there was always something good on the menu. My 2 problems with the hotel were: 1. The beds were like sleeping on a park bench and 2. The walls were thin enough to hear our neighbors talk, sneeze and everything else.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Close to the beach
Hotel is close to the beach. Room is good enough space for 2 people. A bit lack of amenities but maybe this is enough ? Breakfast is good. Many options but dinner is just ok as a bit of lack of flovour. For over all it’s good to stay.
Stayed 2 nights in Aug 2018

10/10 Excellent

liz, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Great hotel. Very comfortable. Gorgeous sea view. Good value for money.
Stayed 3 nights in Aug 2018

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet family friendly hotel
Perfect stay in a very quiet, family friendly area - still with great options for Food, Nightlife and Sightseeing (castles, caves) nearby. Beautiful, small beach, not overcrowded. Hotel: nice pool directly at the beach. Excellent service and friendly staff. Good food with lots of variety and international/local options Three things that gave a slightly negative touch: - Room on the first floor does not have much of a sea view. Ask for rooms on higher floors - No mentionning in hotels.com that chairs (14EUR/wk) and towels (6EUR/wk) have to be paid separately - I think people would agree if this would be included in the price (small difference) - Impression that the hotel saves on quality of the food - e.g., no fresh orange juice in the land of oranges - overall quality of the food still ok
Stayed 5 nights in Jul 2018

8/10 Good

Joseph

Liked: Staff & service
Rooms very small. Upcharge for usi g room safe and pool towels .
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
You pay for everything
This place will nickel and dime you to death, want a towel, you have to rent it, want Wifi you have to rent it, want water with dinner, you have to buy it, want to use the room safe, you have to rent it. Beds are like a concrete slab, you have to call the desk to get a second pillow. Most other hotels offer these amenities for free, not this place. I would not recommend this place to anyone.
Stayed 4 nights in Sep 2017

10/10 Excellent

Matt, swindon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a wonderful location
Driving past the other hotels on the return transfer, this hotel was definitely in a great location and looked much better in comparison. The staff were fantastic and all very friendly, the manager was also lovely. Only slight downside was waking up to noisy neighbours most mornings due to thin walls. Other than this, excellent facilities, great staff and a fantastic location. Would highly recommend. My girlfriend was even surprised with a bottle of champagne which was left in our room on her birthday which was down totally off their own back and was not requested :)
Stayed 7 nights in Aug 2017

8/10 Good

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, breakfast, and a calm location. Perfect for a couple's vacation and away from the hordes of German tourists. Beautiful nature and cave. Only complain is that I booked a room with sea view and got a room in the first floor with blocked view. This was fixed in the second night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Anja, Holtville, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sea view
Loved the hotel. Rooms are a little outdated. The view over the entire beach was wonderful. The dinner and breakfast buffet was excellent.

10/10 Excellent

Chris, Clitheroe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
When we arrived we were given a sea view room that looked straight out into the dining room roof. The director spoke to us and ensured that we would be moved the following morning. He was true to his word and the rooms/view were stunning. All the staff were very friendly and helpful. Food was excellent and drinks good. Could include more cocktails in all inclusive. Location was brilliant, literally on the beach. Area around is quiet but very relaxing. 20 minute walk to the caves is a must. Pool area is lovely and we would definitely go back.

6/10 Okay

S, Stockport

Liked: Cleanliness, staff & service, property conditions & facilities
Quite place in Majorica
Canyanel is not a usual destination for the British tourist, we have just completed two weeks at the Castell Royal Universal, whilst the staff are friendly and accommodating there lack or willingness to converse in English is a stark contrast to their willingness to speak in German, French and Swiss, clearly we were not welcome. The beds in this reported 4 star hotel are firm, not what we expected of a 4 star hotel The food is good and their is sufficient variety to suit all palettes, the Entertainment consists of good quality external acts 4 nights a week, there is on one night Bingo it is at a cost per card but their are enough prizes keeps it interesting but still fun. The other nights consist of music from the entertainment rep personnel music collection, but all personal song requests are generally met .Be warned the bars close at midnight on the dot so not a party place. Canyamel is a nice place there are caves near by but we didn't venture to far from the I hotel and beach. Would we go back to Canyanel yes, if we wanted a quite location with a nice beach, if you are planning on going try and contact the hotel well in advance of your trip and book a poolside sunlounge chair, you do have to pay but at least your set for the stay and you don't have to battle with our EU cousins for a space in the garden area

6/10 Okay

Joaquin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Solicité cama matrimonial y nos dieron 2 camas individuales unidas con ropa de cama individuales, y al dormir se separan, pésimo la comodida que brindaron siendo un hotel de alta categoría
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Ornella

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
SEHR hellhörig und jeder „Service“ ist kostenpflichtig (bspw. Badetücher, Late Check-Out und Reservierung von Liegen am Pool). Von einem 4-Sterne-Haus sollte all dies ohne Extra-Zahlung angeboten werden. Zudem war eine Abdunkelung des Zimmers ab Sonnenaufgang quasi unmöglich. Die Gegend ist sehr ruhig, sodass wir fast jeden Abend in einen anderen Ort gefahren sind (ein Mietwagen ist wärmstens zu empfehlen). Hierfür kann das Hotel jedoch nichts. Wir werden sicher nicht wiederkommen. Positiv war dennoch der sehr saubere und schöne Strandabschnitt und das zuvorkommende und gründliche Reinigungspersonal.
Stayed 5 nights in Jun 2024

8/10 Good

Zlatana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Direkt am Strand (Strand aber mit grauen Sand und Kiesel). Personal ist unglaublich freundlich - die waren wirklich TOP ♥️ - Animation (Sport, Angebot für Kinder) gab es nicht (wir dürften ins Nebenhotel Universal Laguna gehen - Animateur Victor dort war total unhöfflich, grob, faul und frech, nie zu finden gewesen und am Ende hat mich angeschriehen). Beim All In Angebot viele Getränke, sogar Latte Macchiatto, waren nicht inkludiert. Für 4* Hotel finde ich es komisch, dass man für Liegen und Strandhandtücher bezahlen musste. Diese Kleinigkeiten haben den Eindruck vom Hotel verschlechtert.
Stayed 13 nights in Oct 2023

8/10 Good

Marieke

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Schönes Hotel, etwas in die Jahre gekommen und die Betten waren leider echt nicht gemütlich. Die Bäder sind nicht ganz auf dem neusten Stand, z.B. hatte unsere Dusche nie eine konstante Temperatur. Der Pool ist groß, aber nicht wahnsinnig aufregen, gerade für Kinder. Das Personal gibt sich viel Mühe und alle waren sehr nett. Das Essen ist auch sehr gut. Etwas unangenehm ist, dass für Strandliegen, Poolliegen und Handtücher extra gezahlt werden muss. Das Hotel liegt sehr ruhig, gut für Familienurlaub oder Seniorentrips. Ein Strand ist direkt vor der Tür, weitere sehr schöne Strände sind in nur 15 Minuten mit dem Auto zu erreichen. Supermärkte und kleine Restaurants sind auch direkt vor der Tür.
Stayed 9 nights in Sep 2023

4/10 Poor

mirko

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absence of drinks in the fridge, no breakfast in the room, bar with ridiculous closing times, paid pool loungers, hotel closing at night!! could be two stars for the services offered
Stayed 4 nights in Aug 2023

8/10 Good

Sebastian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2023