6/10 Okay
Doreen M.
23 Sept 2024
Location is Pefect-Check-in is Clunky-Communication Needs Improvement
I called the host 2 times to confirm check in time because the listing said check in 10 am check out 3 pm. He told me we could check in any time on 9-7 because the previous renters are leaving on Friday. I texted & called several times to let the host know we would be arrving in 10 mins. no answer. Upon arrival at the house at 1:30 pm the cleaning people were sitting on the porch & stated the house wasn't ready. I tried several times to reach the host at the number he provided me, he said he has no control over the cleaning people. Check in is at 4 and we try to make accommodations. I told him I never asked for an accommodation, I asked for a confirmation. Then one of the cleaning people left in a car. We sat on the porch for another 45 minutes before we realized that the cleaning people had left via the back door & that the one that left picked them up on the block behind the house. I called the host again to let him know the cleaning people had left & the manner the left. He said Martha would be over shortly with the keys. I asked how long "shortly" because we had been sitting on the front porch like homeless people with 2 babies for over an hour. He said she will be there shortly, then hang up on me. Martha arrived gave us the keys pointed out the rooms downstairs. Once in the kitchen we were barraged with fruit flies and black flies. I didn't bother to contact the host since he hung up on me. We had to put ALL food in fridge, couldn't eat in the house, bought traps.
Doreen M.
Stayed 7 nights in Sep 2024