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Krystal Beach Hotel

3.5 star property

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Photo gallery for Krystal Beach Hotel

Marina
Reception
Exterior
Outdoor pool
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Spa

Explore the area

Map
Breakwater Lane, Harbour Island, Gordon's Bay, Cape Town, Western Cape, 7150
  • Harmony Park
    ‪3 min drive‬
  • Bikini Beach
    ‪6 min drive‬
  • Kogel Bay Beach
    ‪29 min drive‬
  • Cape Town (CPT-Cape Town Intl.)
    ‪29 min drive‬

Room options

Deluxe Suite

  • 70 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin

Water view

Standard Twin

  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Duplex

Minibar, in-room safe, desk, soundproofing

Family Duplex

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Suite

Minibar, in-room safe, desk, soundproofing

Luxury Suite

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite

Minibar, in-room safe, desk, soundproofing

King Suite

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Minibar, in-room safe, desk, soundproofing

Family Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Standard Double

Minibar, in-room safe, desk, soundproofing

Standard Double

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Krystal Beach Hotel

Beachfront, with full-service spa
Catch some rays at the beach or spend the day relaxing at Krystal Beach Hotel's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Krystal Beach Hotel offers 112 air-conditioned accommodations with minibars and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with satellite channels. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Komfort. Services include facials and manicures and pedicures.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Krystal Beach Hotel. During your stay, you'll be within walking distance of Harmony Park. You'll find features such as free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at one of the 3 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with facials, massages or manicures and pedicures at Krystal Komfort
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Just a 3-minute drive from Harmony Park and a few minutes from Cape Floral Region Protected Areas
  • Airport shuttle service available for a fee
Krystal Beach Hotel offers its guests a full-service spa, a marina, and an outdoor pool. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A fitness centre, spa services, and a terrace are also featured at the business-friendly Krystal Beach Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cape Town hotel.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10:30 AM.
Krystal Beach Hotel has 3 restaurants on site.
Room service (during limited hours) is available.

Languages

Afrikaans, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7 AM to 10:30 AM for a fee: ZAR 225 for adults and ZAR 115 for children
  • 2 bars/lounges
  • 3 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Captain's Table
  • Krystal Restaurant
  • Ooh La La Bar

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Marina
  • On the beach
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 1 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately ZAR 225 for adults and from ZAR 115 for children
  • Airport shuttle fee: ZAR 550 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Krystal Beach Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Beach Hotel Cape Town
Krystal Beach Cape Town
Krystal Beach
Krystal Beach Hotel Hotel
Krystal Beach Hotel Cape Town
Krystal Beach Hotel Hotel Cape Town

Krystal Beach Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 167 out of 264 reviews
Rating 8 - Good. 73 out of 264 reviews
Rating 6 - Okay. 16 out of 264 reviews
Rating 4 - Poor. 2 out of 264 reviews
Rating 2 - Terrible. 6 out of 264 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Anthony, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lack lustre approach by the staff. Hotel very quiet but made to wait for 2pm check in. Then had to ask again for room
Stayed 2 nights in Jan 2025

8/10 Good

keshni

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Keshni

Stayed 4 nights in Dec 2024

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

It was an amazing experience in front of the ocean. The hotel has everything you need. Pool gym restaurant
Stayed 4 nights in Nov 2024

10/10 Excellent

Eve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our 2 week stay was very enjoyable. Amazing breakfast buffet! All round excellent experience.
Stayed 9 nights in Nov 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Great spot on the Gordon's Bay waterfront about 2km west of city center. Views of Gordon's Bay and False Bay. About 40 minutes from CPT. Comfortable, clean, and friendly
Stayed 1 night in Nov 2024

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night on our way to The Garden Route. Hotel was nice, quite large and modern. The best part was its location. It was right on the marina and so we were able to walk to several restaurant options. Sunset drinks and dinner over the marina was memorable! Hotel itself is clean and very nice. Parking was underground and secure. Overall, a good choice for a quick stopover.
Stayed 1 night in Oct 2024

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

Pleasant nice place to stay
Stayed 1 night in Aug 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth it - great value for money

I recently stayed at Krystal Beach Hotel and had an amazing experience. The check-in process was easy and quick, making for a stress-free arrival. The hotel offers great value for money, and the room was large, clean, modern, and very comfortable, with an excellent view. The bed and pillows were incredibly comfortable, ensuring a good night's sleep. The shower and bathroom were nice and well-maintained. The hotel is located in a great area with many different restaurant options nearby. The buffet breakfast was superb, and the live piano music created a relaxing and smooth atmosphere. Overall, it was a fantastic stay, and I will definitely visit again!
Stayed 1 night in Aug 2024

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing stsy. Rooms are clean and neat and the beds are so comfy. Will recommend it to any traveller
Stayed 2 nights in Jul 2024

10/10 Excellent

Keshni

Liked: Staff & service, property conditions & facilities, room comfort
The room did have a few things that needed to be cleaned properly when we arrived, but housekeeping sorted it very quickly. The room and the view was beautiful. I will definitely be staying there again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Iris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great 1 night stay

Very nice rooms . Booked the suite and loved it.
Stayed 1 night in May 2024

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

2/10 Terrible

Sean

Disliked: Cleanliness, property conditions & facilities

Most Disappointing

A disappointing end to a wonderful trip to SA. Room was on forth floor, no elevator from 3rd to 4th floor. Had to haul our luggage up and down. (other hotels in SA had porter assistance). No hairdryer in the room, requested one from reception it didn't arrive. The television screen had two big white spots - internal lenses broken. Room was the smallest we had in SA. There was an issue with the sewers in the hotel and the underground carpark was flooded with a foul smelling water. Patrons transferred this on their footwear into the lifts which stank for the 3 days we were there. We had a nice meal one evening so invited 3 guests to join us on our final evening. Without doubt this was the worst, most disgusting dinner I have every had in a hotel anywhere in the world. I ordered a pork fillet, I got a lump of uncuttable gristle, on a sloppy gloopy mound with burnt vegetables. I was inclined not to make a fuss to avoid spoiling the evening but my guests noticed I wasn't eating. A weak apology from the manager worsened the situation. An offer of a replacement came too late, the 4 other diners had finished their main courses. Our servers remained courteous throughout, it was not their fault. I would probably not have written this review, except the Krystal doubled down with a weak, wringing hands apology the following morning - My meal was not charged on the bill seemed to be the cure all remedy. Not so Krystal this was a most disappointing event which spoiled our evening and stay.
Stayed 3 nights in Apr 2024

8/10 Good

John

Stayed 2 nights in Apr 2024

10/10 Excellent

Samuel

Liked: Property conditions & facilities
The location, the property and the view surrounding areay
Stayed 3 nights in Mar 2024

10/10 Excellent

E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

alyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice holiday, staff friendly, polite and helpful. Unfortunately, on our last day the service was very poor (maybe because it was busy). Drinks by the pool took over an hour to arrive, drinks were warm and part of order was missing. Additionally a burger that we had ordered was very very undercooked. The staff did rectify our order but all this took time which was a big shame on our last day.
Stayed 9 nights in Mar 2024

10/10 Excellent

Ernst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 1 night in Feb 2024

10/10 Excellent

catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday South Africa

Our stay at this hotel was amazing. It was so clean, spacious and the staff were very friendly. Set in the perfect location and our room was overlooking the sea and harbor, with a spacious balcony. This is where i will be staying next time i visit.
Stayed 10 nights in Feb 2024