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The Onyx Apartment Hotel by NEWMARK

4.0 star property
VIP Access

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Photo gallery for The Onyx Apartment Hotel by NEWMARK

Outdoor pool
Apartment, 2 Bedrooms, City View | Private kitchenette | Fridge, microwave, oven, stovetop
Lobby lounge
Deluxe Studio, 1 King Bed, Mountain View | In-room safe, iron/ironing board, free WiFi
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk

Explore the area

Map
57 Heerengracht Street, Cape Town, Western Cape, 8001
  • Cape Town International Convention Centre
    ‪3 min walk‬
  • Long Street
    ‪6 min walk‬
  • Bree Street
    ‪8 min walk‬
  • Cape Town (CPT-Cape Town Intl.)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Studio, 1 King Bed, City View

Studio, 1 King Bed, City View | Bathroom | Free toiletries, towels

Studio, 1 King Bed, City View

  • 35 sq m
  • Studio
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed, Mountain View

Deluxe Studio, 1 King Bed, Mountain View | In-room safe, iron/ironing board, free WiFi

Deluxe Studio, 1 King Bed, Mountain View

  • 35 sq m
  • Studio
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Mountain View

Deluxe Apartment, 2 Bedrooms, Balcony, Mountain View | Terrace/patio

Deluxe Apartment, 2 Bedrooms, Balcony, Mountain View

  • 7 sq m
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Apartment, 1 Bedroom, City View

Apartment, 1 Bedroom, City View | In-room safe, iron/ironing board, free WiFi

Apartment, 1 Bedroom, City View

  • 46 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Apartment, 1 Bedroom, Mountain View

Deluxe Apartment, 1 Bedroom, Mountain View | Private kitchenette | Fridge, microwave, oven, stovetop

Deluxe Apartment, 1 Bedroom, Mountain View

  • 46 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Apartment, 2 Bedrooms, City View

Apartment, 2 Bedrooms, City View | Living area | Flat-screen TV

Apartment, 2 Bedrooms, City View

  • 7 sq m
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

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About this property

The Onyx Apartment Hotel by NEWMARK

Aparthotel with free parking, a short walk to Long Street
Along with an outdoor pool, this aparthotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, spa services and dry cleaning. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with satellite channels, and added amenities include free WiFi and free bottled water.
The Onyx Apartment Hotel by NEWMARK offers 112 air-conditioned accommodations with a safe and complimentary bottles of water. Accommodation at this 4-star aparthotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers and complimentary toiletries.

This Cape Town aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services.
Our customers tell us that they can't get enough of the helpful staff at The Onyx Apartment Hotel by NEWMARK. During your stay, you're just a quick walk from Long Street. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool. This upmarket aparthotel has 112 apartments. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a flat-screen TV and a fridge
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute walk from Cape Town International Convention Centre and 6 minutes on foot from Long Street
  • Airport and local-area shuttle service available for a fee
The Onyx Apartment Hotel by NEWMARK offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and dry cleaning/laundry services are also featured at The Onyx Apartment Hotel by NEWMARK. An area shuttle within 18 kilometres and an airport shuttle (available 24 hours) are available for a fee. Self parking is free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
The Onyx Apartment Hotel by NEWMARK has a restaurant on site.

Languages

English

Property amenities

Pool/Spa

  • Outdoor pool
  • Spa services

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 18 kilometres
  • Car recommended
  • Free self parking on site

Kitchen

  • Cookware, dishware, and utensils
  • Freezer
  • Hob
  • Microwave
  • Oven
  • Refrigerator

Dining

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 240 per person
  • A bar/lounge
  • A restaurant

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle

Services and conveniences

  • 24-hour front desk
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Safe

Location highlights

  • Near the bay

Things to do

  • 24-hour gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 112 units

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately ZAR 240 per person
  • Airport shuttle fee: ZAR 825 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned
The Onyx Apartment Hotel by NEWMARK offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

Property is also known as

Onyx Aparthotel Cape Town
Onyx Cape Town
The Onyx Apartment Hotel
The Onyx By Newmark Cape Town
The Onyx Apartment Hotel by NEWMARK Cape Town
The Onyx Apartment Hotel by NEWMARK Aparthotel
The Onyx Apartment Hotel by NEWMARK Aparthotel Cape Town

The Onyx Apartment Hotel by NEWMARK Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 349 out of 486 reviews
Rating 8 - Good. 97 out of 486 reviews
Rating 6 - Okay. 20 out of 486 reviews
Rating 4 - Poor. 10 out of 486 reviews
Rating 2 - Terrible. 10 out of 486 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

adesuwa

Liked: Cleanliness, amenities, property conditions & facilities
Good location professional staff. Great location
Stayed 4 nights in Nov 2024

10/10 Excellent

Amar, Croydon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A big thank you to all the staff for looking after us, the warm and friendly welcome and making our stay a great experience. You all went out of your way to provide great customer service. The hotel itself is well maintained with large rooms making for a very comfortable stay.
Stayed 4 nights in Oct 2023

10/10 Excellent

Lowani

Liked: Cleanliness, property conditions & facilities
Excellent. Highly recommended.
Stayed 4 nights in Nov 2024

10/10 Excellent

Justin

Stayed 4 nights in Nov 2024

10/10 Excellent

Teju

Travelled with family
Liked: Cleanliness, room comfort
7night stay at the Onyx Hotel
The staff are very courteous, friendly and helpful. Will go back again.
Stayed 7 nights in Nov 2024

10/10 Excellent

Dheeraj

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great for Conference Center and Business at CBD
Stayed 4 nights in Nov 2024

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasantly suprised with our room, it had a balcony, wich I didn't book or pay for, so that as a bonus and very well received by my two kids!. Two bedrooms, two bathroom areas a lounge diner and kitchen. It was like a self contained flat and was very nice. The hotel as a whole was also very nice and the view of Table Mountain from the spa area was fantastic. Staff were very friendly, always with a smile on their faces and eager to help with anything. All in all an excellent hotel just 5 minutes by Uber from the V&A waterfront. Keep up the good work
Stayed 6 nights in Oct 2024

10/10 Excellent

Louis

Liked: Cleanliness, room comfort
Really great place. Perfect location if you are going to the CTICC Breakfast was very good. Better than standard hotel buffets.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, room comfort
Nice overnight stay
It was a nice stay for an overnight accommodations. Although, we wanted to extend our stay and eat at the delicious hotel restaurants again. Only downside was the fact that the cable/satellite services wasn't working on any of the TV's. Front desk did send someone for the evening but he only got 1 televison working and we ended up having the same issue in the morning. But the room and views were exactly what I requested. I truly wanted to stay longer and enjoy the space.
Stayed 1 night in Oct 2024

4/10 Poor

Kathleen

Travelled with family
Liked: Cleanliness
The AC did not work and co my room was always hot. The staff were minimally helpful
Stayed 4 nights in Oct 2024

10/10 Excellent

Fiona

Business traveller
Liked: Cleanliness, room comfort
Steps away from CTICC
Fabulous location across the road from CTICC. Excellent breakfast options and friendly staff. Spacious, modern and clean rooms. Small kitchenette but workable. Great WIFI in all areas. 24 hour reception was very convenient after work functions
Stayed 1 night in Oct 2024

10/10 Excellent

Jihana

Liked: Cleanliness, amenities, property conditions & facilities
Clean, modern and great service! Food is also fresh and excellent
Stayed 1 night in Oct 2024

10/10 Excellent

shaun

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was very modern and well spacious. Also I loved the view!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff all very friendly and helpful, our room/apartment was well equipped for preparing snacks, meals if required. It was cleaned daily, regular fresh linen. Walking distance to the city, shops restaurants, lovely cafe and Asian cuisine attached . Transport for excursions picked us up from the door and bus stop for city sightseeing was on our doorstep, very comfortable stay thank you
Stayed 11 nights in Sep 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to city centre and tourist sites as well as easy distance from waterfront. Staff are totally amazing, friendly and nothing is too much trouble. Very accommodating and helpful. Definitely recommend this hotel and look forward to staying here next time I am in Cape Town. Thank you to all the staff.
Stayed 6 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, room comfort
Easy walking distance to the harbour and safe. Staff were amazing, very helpful and friendly.
Stayed 2 nights in Sep 2024

10/10 Excellent

Deidre Georgette Jesusa

Liked: Cleanliness, amenities, property conditions & facilities
Excellent property! No full length mirror though.
Stayed 6 nights in Sep 2024

10/10 Excellent

Gail

Liked: Cleanliness, amenities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A very comfortable stay, central location and easy to get Ubers, all staff are extremely nice and very helpful.
Stayed 7 nights in Sep 2024

10/10 Excellent

TIFFANY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was wonderful‼️ From the staff to the condition of the rooms, everything was top notch. My sister and I will DEFINITELY be back❣️
Stayed 5 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, room comfort
We had an enjoyable stay at Onyx. We are returning customers. The staff were friendly, the apartments are clean, with good convenient access to key locations (via Uber). Given the weather conditions on my travel, I was hoping to change one of my bookings around 5 days before my stay, but having discussed with the hotel unfortunately the hotel was inflexible with the policy so I had to pay for one extra night which I didn't stay (appreciate that the cancellation policy was 7 days before).
Stayed 2 nights in Aug 2024

8/10 Good

Maxine

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Karey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our 5th time staying at the Onyx, and each stay has been consistently excellent. The staff are accommodating, the room is perfectly clean and spacious and the location could not be ore central. We can't wait for our 6th stay! A special thank you to Simon and Ashton.
Stayed 7 nights in Aug 2024

8/10 Good

Oladimeji

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2024

2/10 Terrible

Millicent

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is very nice and clean but customer service needs improvement. They told me that the rooms had universal ports but that was not the case. Housekeeper also stole money from my purse. I left my purse in the bedroom and had my big bills tucked away and noticed that they had disappeared. They were careful to leave the small ones to make it look like it had fell out of the purse but I made sure the zipper was sealed. I also noticed at the day of my checkout the houses rushed inside of the room as soon as I turned the corner even though she was tending to a different room. I turned back to ask about my missing money from the day before and she had a prepared response saying that she hadn't seen anything and took pictures of loose change in every room. I didn't have any lose change. Don't leave any valuables behind if you're requesting for room service. Very disappointed.
Stayed 7 nights in Dec 2023