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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Lobby
Restaurant
Terrace/patio

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Laundry
  • Room service
  • Pet-friendly

Explore the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Historic Fortified City of Carcassonne
    1 min walk
  • Aude Gate
    1 min walk
  • School Museum
    2 min walk
  • Carcassonne (CCF-Pays Cathare)
    17 min drive

Room options

View all photos for Superior Triple Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Triple Room

  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Classic Room

Classic Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Double Room

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Family Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Room

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

  • Sleeps 4
  • 1 Double Bed, 1 Single Bed and 1 Single Trundle Bed

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The price is €122
for 1 night
includes taxes & fees
14 Jan - 15 Jan
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About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hotel with a 24-hour front desk, steps from Aude Gate
This hotel features a restaurant, a bar/lounge and valet parking. WiFi in public areas is free. Additionally, a business centre, a meeting room and dry cleaning are on-site.
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 61 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers and hairdryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hôtel Le Donjon - Coeur de la Cité Médiévale. During your stay, you're just a quick walk from Historic Fortified City of Carcassonne. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Guests have great things to say about the location and the helpful staff
  • Steps from Aude Gate and School Museum
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hôtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Brasserie Le Donjon – On-site brasserie.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 22 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 16 for adults and EUR 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 3 December and 20 January.

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 for adults and from EUR 8 for children
  • Valet parking fee: EUR 22 per night (in/out privileges)
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival.
Property Registration Number FR39326379401

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 596 out of 1003 reviews" "
Rating 8 - Good. 301 out of 1003 reviews" "
Rating 6 - Okay. 75 out of 1003 reviews" "
Rating 4 - Poor. 18 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

kristina, Brokklyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room 22 had a broken toilet and staff couldn’t care less about it … we only stayed 1 night so we survived but the hotel personnel was arrogant and dismissive about toilet not flushing down . Location was good, we didn’t have breakfast at the hotel . Garden and private garden seating area are lovely .
Stayed 1 night in Sep 2024

10/10 Excellent

RJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staying in the castle but was tricky finding food in the morning if you didn’t want to go with hotel Continential breakfast. Service, hotel and location were excellent. Room was comfortable and bathroom was a good size for a hotel.
Stayed 2 nights in Sep 2024

8/10 Good

Ellen

Stayed 1 night in Sep 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, great location for the city.
Stayed 1 night in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort
Within the walls
Check in staff was very inviting and helpful. Room small, but comfortable. Good shower and the Location within the walls was unbeatable:
Stayed 2 nights in Sep 2024

10/10 Excellent

Denis

Travelled with partner
Endroit merveilleux et petit déjeuner copieux,varié dans un environnement exceptionnel
Stayed 1 night in Sep 2024

10/10 Excellent

stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful two day experience
Stayed 1 night in Sep 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone has to go to Carcasonne and the stay here was brilliant!! 10/10!! Merci!!
Stayed 1 night in Sep 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The opportunity to stay in a quiet, beautifully-renovated, convenient hotel with a superb ambience was wonderful. The staff was very helpful, the room large and well-equipped, and the situation in this beautiful city was perfect. Thank you!
Stayed 1 night in Sep 2024

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel le DonJon is an ideal base within the walls of the medieval city! The hotel is beautiful and the staff is very professional. David met us in the parking lot right outside the walls, and drove us and our luggage to the hotel. The fellow at the front desk was also excellent. ( I apologgize for not getting his name.)
Stayed 1 night in Sep 2024

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Room a bit small. Staff wonderful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel, situated perfectly to explore the old city. Room was excellent and staff very friendly. Secure parking very easy to find and baggage service to and from hotel is really useful
Stayed 3 nights in Sep 2024

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. The garden room was cozy and private. The front desk gal walked me to the room and carried my backpack. So sweet! The breakfast was very good. I definitely recommend the Donjon❤️
Stayed 1 night in Sep 2024

10/10 Excellent

John

Stayed 1 night in Sep 2024

10/10 Excellent

Véronique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Magical stay inside a walled city
amazing location inside the walled city of Carcassone
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Service was excellent, property is beautiful, beds were comfortable. The family room was very spacious. I would recommend this hotel to my friend and family, and would definitely stay here again.
Stayed 1 night in Aug 2024

4/10 Poor

Robert

Stayed 1 night in Aug 2024

10/10 Excellent

Cédric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Craig

Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A perfect central location in the heart of the city, the valet service for parking is ideal and the staff very helpful! We had a room for 3 and it was perfect for us…
Stayed 2 nights in Aug 2024

6/10 Okay

Ben

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Stayed 1 night in Aug 2024