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Best Western Pontypool Metro Hotel

3.0 star property

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Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Food and drink
Daily continental breakfast (GBP 8.50 per person)
Standard Room, 2 Single Beds, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Pontypool Park
    ‪14 min walk‬
  • Llanfrechfa Grange Hospital
    ‪6 min drive‬
  • Usk Castle
    ‪13 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪55 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Single Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Single Beds

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Exterior

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  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (412)
The price is €81
for 1 room
includes taxes & fees
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Cwrt Bleddyn Hotel & Spa

About this property

Best Western Pontypool Metro Hotel

Pontypool hotel in Pontymoile with 24-hour business centre and 24-hour front desk
This hotel features a bar/lounge, a 24-hour business centre and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Best Western Pontypool Metro Hotel. During your stay, you'll be within walking distance of Pontypool Park. Enjoy features like free WiFi in public areas and free self-parking, plus a bar.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes on foot from Pontypool Park and a 2-minute drive from Shell Grotto
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Best Western Pontypool Metro Hotel also features a vending machine, concierge services, and laundry facilities. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Pontypool hotel.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 9 AM.
Lounge Area – This diner serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Starbucks – On-site coffee shop.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Lounge Area
  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 526 out of 1002 reviews
Rating 8 - Good. 365 out of 1002 reviews
Rating 6 - Okay. 63 out of 1002 reviews
Rating 4 - Poor. 24 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chi Kin Leo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for short stay.
Stayed 1 night in Nov 2024

8/10 Good

Alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and friendly hotel, perfect for our overnight stay, very comfy
Stayed 1 night in Nov 2024

10/10 Excellent

Pia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay all around
Lovely stay .The young girl who checked us in was lovely and very helpful. The middle aged lady the day after not so. The room was lovely ,warm and cosy. Everything very clean ,bathroom,beds,towels Good internet and free parking. Nice lobby to sit in.Great big coffees for a cheap price. Will definitely stay again.Family of 3 Mum DadSon 24 yrs old.
Stayed 2 nights in Nov 2024

2/10 Terrible

Charo Mikko

Stayed 2 nights in Nov 2024

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, amenities
Clean hotel friendly helpfull staff
Stayed 1 night in Oct 2024

10/10 Excellent

Allie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Really clean and nice room
Stayed 1 night in Oct 2024

10/10 Excellent

natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely tye place and the staff x
Stayed 1 night in Oct 2024

10/10 Excellent

natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place with excellent staff very welcoming and polite .
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
We were in tight spot with one of us being in the hospital and needed to extend day by day and they allowed it as well as allowing us to remain in the same room. Thank you
Stayed 1 night in Oct 2024

6/10 Okay

Ross

Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Nice comfortable location. Suitable for night stop as part of a longer trip. Recommended.
Stayed 1 night in Oct 2024

8/10 Good

LEE

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and price point
Overall good, not bad location to walk to town centre and other amenities
Stayed 2 nights in Oct 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover
Convenient location for overnight stop. Good value for the price paid. Everything worked well, clean and tidy room, no complaints. Efficient and friendly check-in. Would stay again if/when back in the area.
Stayed 1 night in Oct 2024

10/10 Excellent

Bronwen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Fair value
Easy check in, pleasant staff, bathroom needs updating (room 121) but clean and does the job. Beds and pillows very uncomfortable, i barely got any sleep and woke up with my back causing issues and generally feeling terrible as headache and neck pain
Stayed 1 night in Oct 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean both inside and out. Very convenient for access and despite being situated within the services it was very quiet. Definitely worth a stay if you’re in the area. We’ll be back as we have family in Pentwyn.
Stayed 1 night in Oct 2024

6/10 Okay

mattijs

Travelled with family
Liked: Cleanliness, staff & service
Very budget - no frills does what I says on the tin.
Stayed 1 night in Oct 2024

10/10 Excellent

Terry, Halifax

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive been a regular visitor here for some years now and i love it. Safe quiet and convenient as well as clean and comfortable. Good wifi and smart tvs in rooms. Decent breakfast if you want it. Prices fluctuate depending on dates but really can't grumble here. ⭐️⭐️⭐️⭐️⭐️
Stayed 4 nights in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to sleep, awful to eat!
The room (206) was small. But more than adequate for an overnight stay. The bed was comfortable and blackout curtains were much needed and blocked out any light ensuring a good sleep. The only let down was the breakfast. Needless to say I will not buy it again. No bread!! They run out. Sorry there is a garage shop nearby go get a loaf. Bacon was anemic and sparse. Scrambled eggs like egg soup. Coffee was coloured water.. OMG i am not kidding. Awful. When greeted for breakfast we were asked "any allergies" i said no, but in hindsight i should have said "only to watered down beans, tinned tomatoes without any juice, a lack of bread, and bacon fresh out of the packet...".
Stayed 1 night in Oct 2024

8/10 Good

Mariusz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Jake

Stayed 1 night in Sep 2024

8/10 Good

Richard

Stayed 1 night in Sep 2024

10/10 Excellent

Bronwen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024