Skip to main content
Beginning of main content
3.9 out of 5
Good!
See all 7 ebookers Reviews

"Breakfast was poorly stocked. Room was noisy with mechanical air conditioning noises and noisy fridge as well as poor insulation with noisy arguing ne ... " More

By a verified traveller on Thu 29 Dec 2022

Points Of Interest

View all on Map

Enter dates to see availability

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Double Room, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Double Room (Deluxe)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Cardiff ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Cardiff

Everyone (4) Couples (2) Family (1)
4 out of 5

Posted by , from Bridgend on 25 Feb 2023

Was this review helpful to you?
Comment from Hotel Management

17 Mar 2023 by Adam Smith

Thank you for your great review.

3 out of 5
Breakfast was poorly stocked. Room was noisy with mechanical air conditioning noises and noisy fridge as well as poor insulation with noisy arguing neighbours both below and to the side! Didn’t manage to get much sleep!

Posted by , from Tenby on 29 Dec 2022

Was this review helpful to you?
Comment from Hotel Management

9 Jan 2023 by Adam Smith

Happy New Year.Thank you for your review and your comments will be addressed.We look forward to welcoming you back to enjoy our brand new refurbished Hotel when completed late 2023.

3 out of 5
Pre-pandemic, we have stayed at this hotel a number of times before and thought it was great. This time it seems to have gone downhill and it was disappointing. Check in was efficient. The room had a covid clean sticker but it didn't meet covid standards. We switched on the lamp and it was covered in dust so clearly hadn't been wiped down. I have to admit we did get a bit like we were on 'Four in a bed' but there was dust on the tv, along the mirror, dustballs in the corners of the bathroom, and the glass on top of the dresser and cupboard clearly hadn't been wiped down as there were raised ring marks and dust. Dried toothpaste remains were in the sink. The Tv remote had the back missing and the batteries sellotaped in. There was also no bedside table on one side of the bed and the bed was quite high so being short, I had to actually get out of bed to place my tablet and glasses on the floor. Someone's black dress was also left on the chair. Out in the corridor, the skirting board needs to be wiped down to remove the dirt and dust and you could scrape the edge of the carpet and dust balls would form. The table by the lift had sanitiser on it but didn't look like it had been wiped down for quite a while. We stayed on a Sunday night, paid less than £100 so feel it was value for money and the room was spacious. If I had paid £200 which seems to be the standard price for a Sat night, I would have been complaining.

Posted by on 3 Dec 2021

Was this review helpful to you?
Comment from Hotel Management

7 Dec 2021 by NS

Dear Joanne, Thank you for your review. I am deeply sorry for your feedback on this occasion. I am working with the Housekeeping team to action these issues immediately and I fully appreciate your disappointment on this visit. I do hope that despite your experience on this occasion we will have the opportunity of welcoming you back and fully restoring your confidence in our hotel. Kind regards Neil Sewell General Manager

3 out of 5

Posted by on 20 Feb 2020

Was this review helpful to you?
Comment from Hotel Management

24 Feb 2020 by MF

Dear Sir or Madam, Thank you for your scores. Please do come back again soon. Kind regards Marie Fagan General Manager

4 out of 5
Easy check in and check out. Staff polite and helpful.

Posted by on 29 Nov 2019

Was this review helpful to you?
Comment from Hotel Management

2 Dec 2019 by MF

Dear Sir or Madam, Thank you for your review. I am happy you enjoyed your stay and the the team were polite and helpful. Please do come back again soon. Kind regards Marie Fagan General Manager

5 out of 5
Really helpful and friendly staff. Went out of their way to look after us.

Posted by on 22 Oct 2019

Was this review helpful to you?
Comment from Hotel Management

22 Oct 2019 by MF

Dear Sir or Madam, Thank you for your review. I am so happy to read that the team went out of their way to provide excellent service during your stay. Please do come back again soon. Kind regards Marie Fagan General Manager

5 out of 5

Posted by on 20 Sep 2019

Was this review helpful to you?
Comment from Hotel Management

23 Sep 2019 by MF

Dear Sir or Madam, Thank you for your scores of 5! Please do come back again soon. Kind regards Marie Fagan General Manager

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.