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Hotel Indigo Cardiff, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Indigo Cardiff, an IHG Hotel

Exterior
Exterior
View from property
Exterior
Premium bedding, in-room safe, desk, blackout curtains

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Dominions Arcade Queen Street, Glamorgan, Cardiff, Wales, CF10 2AR
  • St. David's
    1 min walk
  • Cardiff Castle
    3 min walk
  • New Theatre
    4 min walk
  • Cardiff (CWL-Cardiff Intl.)
    37 min drive

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Room amenity

Standard Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout curtains

Premium Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout curtains

Premium Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

  • 25.00 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, blackout curtains

Premium Room

  • 30.00 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Premium Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Indigo Cardiff, an IHG Hotel

Eco-certified Cardiff hotel in Cardiff City Centre with bars
This smoke-free hotel features a restaurant, 2 bars/lounges and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a snack bar/deli, a rooftop terrace and 24-hour room service.
Hotel Indigo Cardiff, an IHG Hotel offers 122 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 40-inch LCD televisions come with premium digital channels. Bathrooms include a shower, dressing gowns, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the breakfast at Hotel Indigo Cardiff, an IHG Hotel. During your stay, you're just a quick walk from Cardiff Castle. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at Lefel6 Bar and Restaurant, a steakhouse that serves British cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds, spaciousness, overall comfort and cleanliness
  • Just a 3-minute walk from Cardiff Castle and 6 minutes on foot from Principality Stadium
Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include meeting rooms and coworking spaces.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 43 square feet (4 square metres) and includes conference space. A 24-hour fitness centre, a rooftop terrace, and tour/ticket assistance are also featured at the eco-certified Hotel Indigo Cardiff, an IHG Hotel.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
Lefel6 Bar and Restaurant – This steakhouse specialises in British cuisine and serves brunch, lunch, dinner and light fare. Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Italian, Polish, Portuguese, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (GBP 18 per night); discounts available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 19.95 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lefel6 Bar and Restaurant

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 43 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2017
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 40 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 19.95 per person
  • Nearby parking fee: GBP 18.00 per night(328 ft away; open 24 hours)
  • Rollaway bed fee: GBP 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Up to 3 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Indigo Cardiff
Hotel Indigo Cardiff
Indigo Cardiff, An Ihg
Hotel Indigo Cardiff an IHG Hotel
Hotel Indigo Cardiff, an IHG Hotel Hotel
Hotel Indigo Cardiff, an IHG Hotel Cardiff
Hotel Indigo Cardiff, an IHG Hotel Hotel Cardiff

Hotel Indigo Cardiff, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 897 out of 1189 reviews" "
Rating 8 - Good. 206 out of 1189 reviews" "
Rating 6 - Okay. 59 out of 1189 reviews" "
Rating 4 - Poor. 15 out of 1189 reviews" "
Rating 2 - Terrible. 12 out of 1189 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Harry, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the property for a gig at Cardiff castle, was literally a two minute walk. Lots of food and shops around. Room is perfect, clean tidy, lovely bed and nice bathroom. The bar upstairs was great for drinks also.
Stayed 1 night in Jul 2024

4/10 Poor

Claire

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Bed extremely uncomfortable. Got moved to a room which was not made up - dirty unmade bed, towels on the floor. Could only accommodate a down grade to what we paid for. Hotel very tired looking in places. Main lift broken and other lift could be accessed to general public making it feel unsafe walking around the hotel. Staff generally un helpful and our requests were not acted upon. Location great for shopping, however lots of alcohol filled, aggressive, undesirable people in very close proximity to the entrance of the hotel with no hotel security. This made it feel very unsafe.
Stayed 2 nights in Aug 2024

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super, polite checkin ladies.
only stayed the one night on business. Parking was a 5 min walk away, i thought the hotel had its own parking. The lifts were not working, but there was alternative lifts i could use. The room was much nicer than i assumed, and i got upgraded, this was a nice surprise as the mini bar and treats were free. The ladies on checkin were super polite and very helpful indeed.. over all it was a pleasant 1 night stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Darran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

BERNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 1 night in Aug 2024

10/10 Excellent

Kierin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
Very nice hotel, friendly inviting reception staff, room was nice and little quirky, shower was excellent, lovely hot and refreshing all high quality furnishings in bathroom. Just few things I would say mattress was very soft (personally needs to be firmer), shower screen needs re sealing as water leaking out, and headboard has a little peeling on the leather part. Niggly things to say about but wouldn’t stop me recommending to anyone and will look to stay here again if coming to events in Cardiff again for sure.
Stayed 2 nights in Aug 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, spacious and breakfast was very nice. Would recommend this hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Frances

Stayed 1 night in Aug 2024

10/10 Excellent

Jan Piaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Cardiff
Rose and Maya are very friendly and helpful. My stay was lightened up by their laughters. The hotel is quite far from the train station but still in the centre of the city.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shiwen

Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and rooms are unique in their decor. The air conditioning was a bit underwhelming
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location!
Stayed 1 night in Aug 2024

10/10 Excellent

Lorne

Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Indigo was a wonderful choice for an overnight stay in Cardiff. The room was rather lovely, and the hotel staff I interacted with very pleasant. I must make a special commendation to Maya, who was able to let me keep my room right up to the time my train home was due. I have stayed in quite a few hotels in central Cardiff, and this was by far the happiest I've been anywhere.
Stayed 1 night in Aug 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food and excellent service , issue was we were in the fourth floor and the lifts did not work , it did cause us problems , still out of order upon us leaving with luggage, air con extremely noisy ( room 415) had to switch it off at night or inturupted sleep Not quite 10/10 this visit
Stayed 1 night in Aug 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were asked when we checked in if we would like a room with a view or a quieter room we chose a room with a view, when we got to our room there was no view at all as the windows were opaque, Spoke to reception about this but she simply said “ we must have run out and walked off “
Stayed 1 night in Aug 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Aaron

Stayed 1 night in Jul 2024

10/10 Excellent

Yazeed

Stayed 2 nights in Jul 2024

10/10 Excellent

Colin

Stayed 1 night in Jun 2024

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect city centre accommodation
Easy check in. Very friendly staff. Clean, tidy accommodation.
Stayed 2 nights in Jul 2024

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Would recommend to anyone visiting Cardiff. Close to Caste and restaurants and shopping. Close to the museum.
Stayed 1 night in Jul 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Front desk staff on check-in were amazing, and made us feel very welcome! Air conditioning in room was amazing! Although the room was a bit smaller than expected, the space was clean and furnishings a lovely surprise. The bed was not nearly as firm as we would have liked, and might be long overdue a mattress change. The windows in the room were an absolute waste as they faced ugly exterior walls and staircases. Even with a room on the first level, it was very quiet, with the exception of loud drilling in an adjacent room our first morning there. Room staff was pleasant enough but, unfortunately, our requests for replacement of hand soap (bottle was empty) and coffee packets (only two packets in room on check-in) went unheeded. Not sure whether it was due to language barrier or short supply of the items requested, as when coffee was then requested from the front desk staff, we were given only two packets. Overall, the hotel did not feel quite up to the level of a four star property. We felt that it is not entirely as advertised. Not sure whether a room on a higher floor would have provided a better impression. Unfortunately, don't think we will be staying at this property again.
Stayed 2 nights in Jul 2024