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Mercure Newport Hotel

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mercure Newport Hotel

Exterior
Breakfast, lunch and dinner served
Breakfast, lunch and dinner served
Exterior
Reception

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Chartist Tower, Upper Dock Street, Newport, Wales, NP201DW
  • Friars Walk Newport
    3 min walk
  • Triple Two Coffee
    1 min walk
  • Newport Station
    8 min walk
  • Cardiff (CWL-Cardiff Intl.)
    52 min drive

Room options

View all photos for Classic Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Beds

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds

Standard Double Room, 1 Double Bed, City View

  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 1 Double Bed

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Beds

  • 17 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Standard Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 1 Double Bed

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Egyptian cotton sheets, premium bedding, Select Comfort beds

Junior Suite, 1 Double Bed with Sofa bed

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed (Privilege)

Superior Room, 1 Double Bed (Privilege) | Egyptian cotton sheets, premium bedding, Select Comfort beds

Superior Room, 1 Double Bed (Privilege)

  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Holiday Inn Express Newport, an IHG Hotel

Breakfast included
Pet-friendly
Parking included
Free WiFi
4.6 out of 5, Wonderful, (1002)
The price is €59
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Holiday Inn Express Newport, an IHG Hotel

About this property

Mercure Newport Hotel

Hotel with a 24-hour fitness centre, near Newport Transporter Bridge
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, dry cleaning and a 24-hour front desk. Housekeeping is available on request.
Mercure Newport Hotel offers 135 accommodations with a safe and coffee/tea makers. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 50-inch Smart televisions come with digital channels and Netflix. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Mercure Newport Hotel's great location. During your stay, you're just a quick walk from Friars Walk Newport. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, 4 meeting rooms and conference space
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 5-minute drive from Riverfront and 6 minutes from Newport Transporter Bridge
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 2099 square feet (195 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Mercure Newport Hotel. A complete renovation of Mercure Newport Hotel was completed in February 2022.

This 4-star Newport hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
NP20 Bar & Kitchen – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English, Lithuanian, Slovenian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (GBP 15 per night)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 15.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • NP20 Bar & Kitchen

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,099 square feet of conference space
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1966
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.95 per person
  • Nearby parking fee: GBP 15.00 per night(984 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

Property is also known as

Mercure Newport Hotel Hotel
Mercure Newport Hotel Newport
Mercure Newport Hotel Hotel Newport
Mercure Newport Hotel (Opening April 2020)

Mercure Newport Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 395 out of 579 reviews" "
Rating 8 - Good. 116 out of 579 reviews" "
Rating 6 - Okay. 36 out of 579 reviews" "
Rating 4 - Poor. 19 out of 579 reviews" "
Rating 2 - Terrible. 13 out of 579 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in the beating heart of Newport.
Stayed 1 night in Sep 2024

8/10 Good

Matthew

Stayed 2 nights in Aug 2024

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a prime location with numerous shops, restaurants and bars within close proximity. Our classic room was a nice size, clean and the bed was very comfortable. We would definitely stay again.
Stayed 2 nights in Sep 2024

2/10 Terrible

Steve

Stayed 2 nights in Sep 2024

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern hotel. Excellent service and tasty, fresh breakfast.
Stayed 1 night in Sep 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Sep 2024

8/10 Good

Karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Good stay generally but uncomfortable bed due to two twins put together!
Stayed 2 nights in Aug 2024

8/10 Good

Peter

Stayed 1 night in Aug 2024

8/10 Good

claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay 2 adults and 2 children. I had called a few days before to request a cot for our toddler and this was in the room. The room was a great size for a family and had a partition so we could still have the TV on when the kids went to bed unlike in most hotel rooms where we have to sit in pitch black until they go to sleep! Bathroom was also a great size. Very modern and no issues with noise. We were on the 9th floor and had lovely views. We paid to include breakfast plenty of choice however the bacon and sausage could have been better quality. Hot and cold options there was something for everyone however as a mercure I would expect higher standard of food. However I would definitely stay here again
Stayed 1 night in Aug 2024

10/10 Excellent

Teri

Liked: Amenities
Stayed 1 night in Aug 2024

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and polite staff. Great views from the room
Stayed 1 night in Aug 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Newport
Very helpful and friendly staff. Hotel has been completely refurbished and all in great condition despite the outward appearance.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. Staff are very hospitable and friendly and always willing to help with any requests. Decent breakfast, which you can pre book each day for £10, or £15 on the day. Room was clean, good TV service and bathroom facilities. Hotel isn’t located too far from Newport city centre areas. All in all a great stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Joy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and modern. I liked that there were shops nearby.
Stayed 2 nights in Aug 2024

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, room with a view of old Newport and Twm Barlwm
Stayed 1 night in Aug 2024

4/10 Poor

Louisa

Disliked: Cleanliness, staff & service
Waited about 10 mins to check in, lady was busy with another customer and a guy was on the laptop. He could’ve just stopped what he was doing for 10 mins and check me, my husband and his daughter in. I booked for two rooms thinking that we would be next to eachother and we wasn’t, one room was on 13th floor and the other room was on the 14th floor. Completely unacceptable for the amount I paid, I wouldn’t expect this from this sort of hotel. Mine and my husbands room had glitter/sequins over the floor and when I went to scrap them up off the floor I also got clumps of dark coloured hair, so he went downstairs and asked someone to vacuum our room, didn’t have enough towels for us two, only had one bath sheet, one hand towel and a foot mat. So he had to go back downstairs to get another towel for himself. After driving 8hours to get to the hotel for the Billy Joel concert this is the last thing we wanted.
Stayed 1 night in Aug 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Mercure is a Nice clean hotel. Expedia organised this at short notice as the Silurian hotel we had booked via them had gone bust. We only found out by accident the day before. In my opinion Expedia failed in their duty of care to me the customer in respect of failing to inform me the hotel I’d previously booked was no longer available. It had in fact gone bust at least 6 weeks before we were due to stay. To be totally fair the Silurian Hotel is still coming up on other booking sites so there is clearly a systemic failure here. In other words their systems are broken.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sam

Stayed 1 night in Aug 2024

10/10 Excellent

JAEGEUN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Very good hotel - clean and comfortable
Stayed 1 night in Aug 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From check in to check out i can not fault this place Sally who checked me in was very helpfull i will definitely recommend this lovely hotel to friends and family
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely
Stayed 1 night in Aug 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024