3 Dec 2019 by Paul
i know know your husband called in to drop off luggage just at start of checki in, the room wasnt ready, but we were told not to worry as coming back very late. Our housekeeper for some reason missed getting the room completed, We were very apologetic about it when you arrived and felt very embarrassed as had never done that before, we can only apologies again. We are a budget accommodation and you booked a room that had shared bathroom, it was only between a few rooms, so must have been unfortunate someone was in there. we do have en-suite rooms too. A piece of stair carpet had become loose, ( we are full every day so have a lot of traffic) It was noticed and fixed that morning. Apoloiges again that your stay with us wasn't good., We are a family place and all reviews are taken personally and saddens me when guests are not happy.
30 May 2019 by Paul
i know it was a budget room, but very sorry to hear you had a bad night, you should have told me about tv as i could have fixed easily, cleaner has been told about your comments. apologies again.
Tyrosa Rooms offers its guests a garden, coffee/tea in common area, and express check-in. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Free self parking is available. This Victorian Cardiff guest house is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free parking nearby
Tyrosa Rooms offers 5 accommodations with DVD players and free newspapers. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, dressing gowns, complimentary toiletries and hairdryers. This Cardiff guest house provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 8:00 AM - 10:00 PM. If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. The front desk is staffed during limited hours.
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and key retrieval information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.