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Charleston Santa Teresa Cartagena

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Charleston Santa Teresa Cartagena

Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, pool loungers
Reception
Master Suite | Frette Italian sheets, premium bedding, down duvets, minibar
Interior entrance
Couples treatment room(s), hot tub, steam room, Turkish bath/hammam

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast available
  • Spa
  • Laundry

Explore the area

Map
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001
  • San Pedro Claver Church and Convent
    2 min walk
  • Palace of the Inquisition Cartagena Historical Museum
    3 min walk
  • Casa del Marques de Premio Real
    4 min walk
  • Cartagena (CTG-Rafael Núñez Intl.)
    12 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Grand Suite

Grand Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Grand Suite

  • 70 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room

Premier Room | Frette Italian sheets, premium bedding, down duvets, minibar

Premier Room

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Balcony

Premium Room, Balcony | Frette Italian sheets, premium bedding, down duvets, minibar

Premium Room, Balcony

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Suite

Romantic Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Romantic Suite

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Junior Suite

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 2 Queen Beds

Superior Double Room, 2 Queen Beds | Frette Italian sheets, premium bedding, down duvets, minibar

Superior Double Room, 2 Queen Beds

  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Classic Room, Courtyard View

Classic Room, Courtyard View | Frette Italian sheets, premium bedding, down duvets, minibar

Classic Room, Courtyard View

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite

Master Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Master Suite

  • 58 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, Sea View

Classic Room, Sea View | Frette Italian sheets, premium bedding, down duvets, minibar

Classic Room, Sea View

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Courtyard View

Suite, Courtyard View | Frette Italian sheets, premium bedding, down duvets, minibar

Suite, Courtyard View

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

Sofitel Legend Santa Clara Cartagena

Pool
Hot tub
Spa
Parking included
4.7 out of 5, Exceptional, (929)
The price is €3,163
for 1 night
3 Jan - 4 Jan
Sofitel Legend Santa Clara Cartagena

About this property

Charleston Santa Teresa Cartagena

Luxury Cartagena hotel in Cartagena Walled City with 3 restaurants
3 restaurants, a full-service spa and an outdoor pool are available at this hotel. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a rooftop terrace are on-site. Change of towels is available on request
Charleston Santa Teresa Cartagena offers 87 accommodations with iPads and minibars. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. Televisions come with satellite channels and Netflix. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Charleston Santa Teresa Cartagena. During your stay, you're just a quick walk from Clock Tower. Free WiFi in public areas, 3 restaurants and a full-service spa are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages, manicures and pedicures or facials at the spa
  • Services include a lifeguard on-site, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and complimentary bicycles
  • 6 minutes by foot from Clock Tower and a 4-minute drive from Bocagrande Beach
  • Airport pick-up shuttle service available for a fee
Charleston Santa Teresa Cartagena offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. Event space at this hotel measures 2626 square feet (244 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Charleston Santa Teresa Cartagena. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A complete renovation of Charleston Santa Teresa Cartagena was completed in October 2021.

Smoking is allowed in designated areas at this Colonial Cartagena hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Charleston Santa Teresa Cartagena has 3 restaurants serving breakfast, lunch and dinner.
La Terraza – This restaurant is located by the pool and specialises in local and international cuisine. Guests can enjoy al fresco dining (weather permitting). Open daily.
Harry`s Cartagena – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Plaza Santa Teresa – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 27 for adults and USD 27 for children
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Harry`s Cartagena
  • La Terraza
  • Plaza Santa Teresa

Things to do

  • Bicycle tours
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (2,626 square foot of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch TV with satellite channels
  • IPad
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from November 4 2024 to November 20 2024 (dates subject to change):
  • Spa

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Charleston Santa Teresa Cartagena

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 100.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 27 for adults and from USD 27 for children
  • Airport shuttle fee: USD 19 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charleston Santa Teresa Cartagena offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 7:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cartagena Charleston Santa Teresa
Charleston Santa Teresa Cartagena
Charleston Santa Teresa Cartagena Hotel
Santa Teresa Cartagena Charleston
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena
Charleston Santa Teresa Hotel
Charleston Santa Teresa
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Cartagena Cartagena
Charleston Santa Teresa Cartagena Hotel Cartagena

Charleston Santa Teresa Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 496 out of 654 reviews" "
Rating 8 - Good. 105 out of 654 reviews" "
Rating 6 - Okay. 26 out of 654 reviews" "
Rating 4 - Poor. 12 out of 654 reviews" "
Rating 2 - Terrible. 15 out of 654 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

JAIRO

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
This hotel is gorgeous and perfectly maintained. Delicious restaurant, service, and beautiful pool terrace.
Stayed 1 night in Aug 2024

10/10 Excellent

marietta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful 1 night stay before departure!
What a beautiful hotel, with great attentive service. We’d like to especially thank, Nelson, Jesus, Paula, Cindy, Yarleidis and Emilio for their help, and their positive attitude. The stay wouldn’t have been the same without staff like those named above! Can’t wait to return!
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew, Boulder

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff.
Stayed 6 nights in Jul 2024

10/10 Excellent

Claudia, miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent from all staff. The doorman knew my name, the breakfast staff knew what I liked to order. There is nothing negative about the hotel. Exception, which is not the hotel's fault the outside construction that did not allow for sleep past 8:30am.
Stayed 4 nights in Jun 2024

10/10 Excellent

Dolores

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so beautiful, clean, etc. The staff were ever so accommodating. Breakfast was fenominable. Full courses of fruits, cheese's. Fresh baked breads of large variety. Fresh French Press coffee, and cappuccino, beautiful presentation. Cannot say enough great things about this hotel! The concierge, Ronal was so helpful with great advice.
Stayed 3 nights in Jun 2024

10/10 Excellent

Antonela, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Became my favorite hotel in Cartagena after numerous experiences in other five star hotels in that city. Will be coming back soon!
Stayed 2 nights in Jun 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect and staff too. The hotel is a little bit old and the room was very small
Stayed 4 nights in May 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Alena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay with kind and friendly staff
Stayed 1 night in May 2024

4/10 Poor

gehrig, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive but it is deluxe. Right now the hotels big problem is the DJ bands playing across the street and there is no way to sleep. They played past 130am. Appears that this is a current issue for this high end hotel and upsetting guests who want to sleep. We ended up changing rooms which is a major pain. Got a smaller outdated room and no lower rate. Guest services/concierge is truly amazing. Incredible service. Bellmen as well.
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan, NEW YORK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Vyacheslav

Stayed 1 night in Nov 2023

2/10 Terrible

Lorena

Disliked: Property conditions & facilities
Stayed 6 nights in May 2023

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down, best hotel I’ve been to and I’ve travelled everywhere. Amazing food, service, view 10/10 Im going back in 2 months.
Stayed 4 nights in Sep 2023

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel friendly staff awesome location!
Stayed 5 nights in Sep 2023

10/10 Excellent

Carolina

Stayed 3 nights in Aug 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 4 nights, and everything was great - food, drinks, & service.
Stayed 4 nights in Aug 2023

8/10 Good

Jessika

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
coconut lemonade is a must have
the coconut lemonade is the best thing here! overall, it was a great experience. lots of history in this hotel... we had a great time. the breakfast buffet was very tasty. feels very lux with all the fresh flowers in the lobby and pool area. very clean as well. will definitely stay here again.
Stayed 2 nights in May 2023

10/10 Excellent

Angeline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was heavenly! I love everything about the hotel!
Stayed 4 nights in Jul 2023

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Peter

Stayed 3 nights in Jul 2023

10/10 Excellent

Jason, Cranbery Twp

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a beautiful city by the sea! So clean and what a friendly staff
Stayed 2 nights in Jul 2023