2/10 Terrible
Claudia
Travelled with partner
22 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The worst resort I have been to. The only restaurants that had quality food was Portofino. All other ones were mediocre with poor service. There was a day it took an hour for our food to come (including the appetizers). The drinks would also take forever to come. Oceans would be the one to take awhile and at times served dishes without all listed parts of the menu. Also, a lot of the tables there are not balanced. Breakfast was terrible. There was a morning we had to fight to keep our table cause someone was trying to take it and server took awhile to get our coffee and other drinks and omelet. It needs more variety and it would be better for customers to order omelet on their own or increase number of staff during busy hours. It's a small resort. You have to take shuttle to get to the beach and Oceana restaurant. They said shuttle would be quick but there were times we waited for awhile for one to come. The beach is small and super murky. It was like New Jersey beaches, not at all what I would anticipate from Colombia given its beautiful beaches else where (Isla grande and baru). However, it was calm and I still enjoyed it. Staff is not friendly, and don't greet guests even with a simple good morning. There were very little activities at the resort compared to other ones we have been at, and often it seemed that they would only do the activities upon a members request. Those leading the activities did not seem very enthusiastic. There was flooding in our room as well.