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Hotel Caribe by Faranda Grand, a member of Radisson Individuals

5.0 star property
VIP Access

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your current months are February, 2025 and March, 2025.
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March 2025

Photo gallery for Hotel Caribe by Faranda Grand, a member of Radisson Individuals

Aerial view
Reception
Fountain
Point of interest
Premium Room, 2 Queen Beds, Non Smoking, Ocean View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Pet-friendly
  • Parking included
  • Air conditioning

Explore the area

Map
Carrera 1a No 2-87, Cartagena, Bolivar, 130001
  • Bocagrande Beach
    ‪1 min walk‬
  • Centro Comercial Nao
    ‪3 min walk‬
  • Rio Cartagena Casino
    ‪4 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 1 Bedroom, Non Smoking

40-inch flat-screen TV with cable channels, TV, heated floors

Suite, 1 Bedroom, Non Smoking

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Premium Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Non Smoking, Ocean View

Premium Suite, 1 Bedroom, Non Smoking, Ocean View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Premium Suite, 1 Bedroom, Non Smoking, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (City or Courtyard View)

Room, 2 Double Beds (City or Courtyard View) | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 2 Double Beds (City or Courtyard View)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 1 Queen Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Suite, 2 Bedrooms, Non Smoking

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View

Suite, 2 Bedrooms, Non Smoking, Ocean View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Suite, 2 Bedrooms, Non Smoking, Ocean View

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

Studio Suite, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Studio Suite, 1 King Bed, Non Smoking

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Family Room, Multiple Beds, Non Smoking

  • 67 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 69 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Non Smoking

Premium Room, 2 Single Beds, Non Smoking | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Premium Room, 2 Single Beds, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking (City or Garden View)

Premium Room, 2 Queen Beds, Non Smoking (City or Garden View) | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Premium Room, 2 Queen Beds, Non Smoking (City or Garden View)

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Ocean View

Premium Room, 2 Queen Beds, Non Smoking, Ocean View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Premium Room, 2 Queen Beds, Non Smoking, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Premium Room, 1 King Bed, Accessible, City View

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (City or Garden View)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 1 King Bed, Non Smoking (City or Garden View)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

Hilton Cartagena

Pool
Hot tub
Spa
Pet-friendly
4.5 out of 5, Wonderful, (1006)
The price is €163
for 1 night
14 Feb - 15 Feb
Hilton Cartagena

About this property

Hotel Caribe by Faranda Grand, a member of Radisson Individuals

Sun-drenched luxury just steps away from Bocagrande Beach
Catch some rays at the nearby beach or spend the day relaxing at Hotel Caribe by Faranda Grand, a member of Radisson Individuals's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Hotel Caribe by Faranda Grand, a member of Radisson Individuals offers 363 air-conditioned accommodations with minibars and laptop-compatible safes. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open selected days. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The free breakfast at Hotel Caribe by Faranda Grand, a member of Radisson Individuals gets high marks from our customers. During your stay, you're just a quick walk from Bocagrande Beach. Free WiFi in public areas, free valet parking and 3 outdoor pools are available.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self-parking
  • Enjoy international cuisine with pool views at Pedro Heredia Restaurant, one of the property's 4 restaurants
  • Take a swim in the 3 outdoor pools or soak in the 2 hot tubs
  • Treat yourself to aromatherapy, body scrubs or reflexology at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the breakfast and the helpful staff
  • Steps from Bocagrande Beach and 3 minutes on foot from Centro Comercial Nao
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hotel Caribe by Faranda Grand, a member of Radisson Individuals, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar and a bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers a children's pool, a health club and a steam room. Free self parking and valet parking are available.

This 5-star Cartagena hotel is smoke free.

Guests are served a free full breakfast daily.
Pedro Heredia Restaurant – Overlooking the pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
India Catalina Restaurant – This restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.
Oh Caribe! Restaurant – This beachfront restaurant specialises in seafood and only serves lunch. Guests can enjoy drinks at the bar. Open selected days.
Karibukay Sushi Bar – This sushi bar specialises in Asian cuisine. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • India Catalina Restaurant
  • Karibukay Sushi Bar
  • Oh Caribe! Restaurant
  • Pedro Heredia Restaurant

Things to do

  • 2 spa tubs
  • 3 outdoor pools
  • Arcade/game room
  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Full-service spa
  • Games
  • Health club
  • Mini golf
  • Music library
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,444 square feet of conference space
  • 9 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open select days
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heated floor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person (one way)
  • Pet fee: USD 30 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Caribe by Faranda Grand, a member of Radisson Individuals offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number RNT 4253

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Caribe Cartagena
Caribe Hotel
Hotel Caribe Faranda Cartagena
Hotel Caribe Cartagena
Caribe Hotel Cartagena
Hotel Caribe Faranda
Caribe Faranda Cartagena
Caribe Faranda
Hotel Caribe by Faranda Grand
Hotel Caribe by Faranda Grand a member of Radisson Individuals

Hotel Caribe by Faranda Grand, a member of Radisson Individuals Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1002 reviews" "
Rating 8 - Good. 277 out of 1002 reviews" "
Rating 6 - Okay. 87 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

James

Stayed 5 nights in Jul 2024

10/10 Excellent

Diana, Miami

Travelled with family
This hotel is amazing the service was excellent ask for kiara she is amazing or willy
Stayed 5 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price. More quiet than staying in the old city. Great staff from front desk, bellman, waitress/waiters and pool staff. They always made sure I had no issues. The only issue was that there are very few people that speak English as a 2nd language. No one at pool or restaurant spoke English. I understand that’s it Cartagena, but it’s a Raddison (US Company) they should have at least 1 person thats bilingual in each location. But other than that, place was clean, people very friendly, great with nature and animals roaming property (birds, deer, toucan) Family property, definitely!!!!! Thank you Caribe for a great stay!
Stayed 3 nights in Oct 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Maritza, Belleville

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, EXCELLENT STAFF. Variety in breakfast buffet. I am going to return to Cartagena and, of course, this is going to be my hotel. Customer satisfied. Highly recommended.
Stayed 4 nights in Oct 2024

4/10 Poor

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was in walking distance to everything. just do not do the laundry service. the breakfast buffet except freshly made omelet was cold. good but cold.
Stayed 6 nights in Oct 2024

4/10 Poor

Shannon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Double charged my card over $1000 and left it on pending .
Stayed 5 nights in Oct 2024

10/10 Excellent

Rashad Ferdinand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe property. One of rhe best in cartagena
Stayed 5 nights in Oct 2024

10/10 Excellent

maria teresa

Stayed 6 nights in Sep 2024

8/10 Good

Mauricio, El Portal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This hotel is very old but renovated. Everyone is incredibly nice, and service is impecable. They go a long way to get to know you and help you in anyway they can, from the people at the front desk, the staff of the restaurant, everyone. We came early, but our room was ready so we were able to check in. The room was comfortable, although the bathroom could use a new renovation. The hotel has amazing spaces for kids, including a great pool and animals, such as deer and tropical birds my kid had a great time. The only downside of this hotel is that ridiculous, expensive food, although quality is good, it's not worth what it's cost even for Cartagena standards. Breakfast was amazing with a lot of options and loved that it was open up to 11 AM .
Stayed 5 nights in Oct 2024

10/10 Excellent

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

4/10 Poor

Lida Andrea

Stayed 15 nights in Aug 2024

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks nice Hotel and good Service’s all Employees. And de recepción nice Hospitality Company for all working together thanks:Aurora MartinezCalcano
Stayed 1 night in Oct 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and quaint hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

Regino

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect.
Stayed 3 nights in Jul 2024

8/10 Good

Monica Alfaro

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is stunning! I studied in Cartagena many years ago, and I chose to stay here because I had always dreamed of it. The architecture and gardens are absolutely beautiful. The only downside was the coffee situation. For a hotel of this caliber in Colombia, I expected coffee makers in the rooms and some good Colombian Coffee.
Stayed 5 nights in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Marcos Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the things I liked the most is the mini zoo they have on the property.
Stayed 8 nights in Jul 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place, about 1 mile from the walled city. Easy $5-10 Uber. Easy walk to the ocean, great pool, animals for children, playground, solid gym. Breakfast included, can go into town for wonderful meals. Impeccable service at all times—highly recommend.
Stayed 6 nights in Sep 2024

10/10 Excellent

Jorge Eliecer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Sandra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wifi no luz, food is bad waitresses not serve coffee not anything I don’t like at all never came back
Stayed 5 nights in Sep 2024

8/10 Good

Eric

Travelled with group
Liked: Property conditions & facilities
So old moldy broken cracked bathroom No hot water nonexistent Cool property animals pool shade birds Good food Beach private area Games spa
Stayed 1 night in Sep 2024

10/10 Excellent

Emilia, Sparks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and staff was wonderful
Stayed 4 nights in Sep 2024

8/10 Good

Ruth, Brooklyn

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff were all friendly, nice, helpful and polite. Jose Castillo was superb and there was an older person at the restaurant tall and slim that went out of his way to please us for our breakfast. The building we stayed in was ok, however our bedroom needed to be cleaned. I walked once without my shoes and my feet were all black underneath. You can feel the dirt. The bathroom shower was dirty as well. I had to go buy sandals to be able to take a shower. One unique thing they did was that my friend was celebrating her birthday and when we came to the room they had a birthday cake for her. That was very sweet and special. I rate them with an overall 7 points, because the room we stayed in did not seemed to go with the rest of the beautiful buildings. I humbly suggest that rooms be inspected and/or the bathroom need some remodeling.
Stayed 7 nights in Aug 2024