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Hotel Casa Castel

3.5 star property

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Photo gallery for Hotel Casa Castel

Porch
Superior Double Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets
Property amenity
Balcony
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast included
  • Pool
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
Calle 25a No. 21a - 72, Manga Av. De la asamblea, Cartagena, 130001
  • Port of Cartagena
    ‪3 min drive‬
  • San Felipe de Barajas Castle
    ‪3 min drive‬
  • Cartagena de Indias Convention Center
    ‪4 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Casa Castel

Hotel with free breakfast, near Clock Tower
Along with an outdoor pool, this hotel has a rooftop terrace and a microwave in a common area. Free cooked-to-order breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a fridge in a common area, concierge services and laundry facilities.
Hotel Casa Castel offers 11 air-conditioned accommodations with a safe and free toiletries. Flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Casa Castel, you're just a quick walk from Santa Cruz Marina. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 4-minute drive from Cartagena de Indias Convention Center and a few minutes from Clock Tower
Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at Hotel Casa Castel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cartagena hotel.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 24-hour pool access
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

The property is closed between 8 April and 9 April.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access is available 24 hours a day.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Castel Cartagena
Hotel Castel Cartagena
Hotel Castel Cartagena HMC
Hotel Castel HMC
Castel Cartagena HMC
Castel HMC
Hotel Casa Castel Hotel
Hotel Casa Castel Cartagena
Hotel Castel Cartagena by HMC
Hotel Casa Castel Hotel Cartagena

Hotel Casa Castel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 99 reviews
Rating 8 - Good. 27 out of 99 reviews
Rating 6 - Okay. 10 out of 99 reviews
Rating 4 - Poor. 6 out of 99 reviews
Rating 2 - Terrible. 8 out of 99 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Arlyn, Colombia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I love the service, the room was nice and clean. Wife not so good. But is ok.
Stayed 1 night in Jan 2021

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Castel Manga Cartagena Colombia
Super clean hotel very nice employees well situated in the safer Manga area
Stayed 6 nights in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
I had a room with leaking shower and vanity. Also they were renovating the plumbing while I was there so I had a lots of interruptions. My score would have been higher because I loved the castle design. Check in was slow. Breakfast was good. Tv had plenty of channels. The pool was Devine. In a quieter location so it suited me. Bed was adequate. Restaurants close by.
Stayed 4 nights in Feb 2020

8/10 Good

raymond, sacramento

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like their homemade breakfast and big room and big bed
Stayed 2 nights in Nov 2019

6/10 Okay

Harold

Stayed 1 night in Aug 2019

8/10 Good

David, New Jersey

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly and helpful staff, good restaurant recommendations, and delicious homemade breakfast
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with group
Had issues with booking this property and then they sent me in circles trying to cancel it and get my money back. Long story short, didn’t get my money back. They did communicate with me in a somewhat timely fashion though. Didn’t stay here though, so I can’t comment on anything related to that.
Stayed 2 nights in May 2019

6/10 Okay

NG

Travelled with partner
I was only staying for one night. When I arrived at the hotel I was told that there was a problem with the AC in my room and there were no more rooms so they sent me to another hotel that they paid for. I wish I could have stayed at this hotel because it seemed very nice and the surrounding area looked pretty interesting as well.
Stayed 1 night in Apr 2019

8/10 Good

Liam, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable with a very poor breakfast
Lovely small hotel. Very clean and friendly staff. Only criticism would be the quality of breakfast which was very poor with limited choice to choose from.
Stayed 3 nights in Mar 2019

8/10 Good

Joen

Liked: Staff & service, room comfort
Quiet stay from the business of Cartagena
Quick one night stay. Quiet area, friendly staff, comfortable room. Bathroom needs to be upgraded.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff were helpful and friendly. The room was perfect in size and the bed really comfy. Although the hotel is not centrally located, the taxi rides were short and inexpensive. I loved the neighborhood, though, as I could walk to get some delicious lattes at a local coffee shop and able to pick up a few needed items at the local market. I would quite happily stay here again, anytime. Thanks to the staff for watching over this 81-yr-old solo traveler.
Stayed 6 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2018

4/10 Poor

Deniz

Disliked: Staff & service, room comfort
Very disappointing stay. Walls are paper thin and you are even able to hear the person at the front desk receiving a text message from inside your room when you’re trying to sleep. Bring ear plugs. Tried asking the front desk person a question but they didn’t speak English. Breakfast was good. It was fine for the price but would not come back.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Nice small hotel in an old villa. New ac in the room. Friendly staff but no restaurant recommendations. There is not much around the hotel in terms o services.
Stayed 1 night in Dec 2018

2/10 Terrible

Santiago, Mendoza, ar

Disliked: Staff & service
Second post I needed to write. The first one was not approved. I had a horrible experience. The owner of the hotel tried to charge me extra saying that my reservation was for one person when I had a double room and Spa for free for 2 people (In the 1st post I uploaded the pic but they dont let me do it). When I told the owner i was not paying he started to be extremely rude telling me how many hotels and money he has. Saying that he has this problem often but people pays (so he is doing this in purpose) He told me I could leave if I want it, and that he will give me a refund, so I did. When I send the email to get the refund, he denied everything and did not give me the refund. So i guess he did need my money.... The location of the hotel is far from Getsemani and even more from Ciudad Amurallada.
Stayed 1 night in Dec 2018

8/10 Good

Juan, Santiago, cl

Liked: Cleanliness, staff & service
Good price/quality relation in a quiet area of the city
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
I enjoyed very much the style of the hotel very private and away from the city. Located about 15 walk to the Torre del Reloj. Its in a residential area with no other hotels around . Nice take on the real Columbian people. Few resturants and cafes. I think it could be a nice area with a little help. Needs a few more shops and cafes. Street food and fruit is available. 2 small grocery stores. .walking distance to the open market. If you want a more tourist area this is not the place to be. If you like to see how columbians live then this is it Breakfast was very good. Staff could be a little more helpful
Stayed 4 nights in Nov 2018

6/10 Okay

Michael

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Overall, the experience would have been about what I expect of average hotels in Cartagena. There were two issues that I think merit a review, however. First was the half-dead cockroach outside my door through the last day of my stay. It was there when I left to give a presentation, there when I returned, and there when I checked out. No hotel this small, and with so many staff should have difficulty encountering and dealing with something like this. The genuine problem occurred after my stay. I suspected that I had left a folder with work papers behind at the hotel. When we called to check about this, we were told that documents left behind are clearly unimportant and would simply be thrown out. No offer was made to check whether anyone had encountered this folder, and though hotels.com did contact the hotel for me, this time they claimed they had searched and found nothing. Not somewhere I would recommend simply on the basis of do-the-absolute-minimum customer service.
Stayed 2 nights in Oct 2018

8/10 Good

Pierre, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean, big room and very good personnel. The place is very clean and quiet. It is at walking distance to many of historical places to visit in Cartagena. The only negative side it that there is no swimming pool or spa as mentioned on their web site
Stayed 6 nights in Sep 2018

10/10 Excellent

Jess, Providence Rhode Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel is clean with great staff and in a good area
Stayed 7 nights in Aug 2018

6/10 Okay

Jess, New Jersey

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It was not accesible to anything, if you don’t mind grabbing a cab daily and just going to sleep there this is your place. It did not have a fridge or drinking water (not even to purchase). They have taxi services but are overprice, if you walk to the corner street, you’ll find much cheaper alternatives. The room was big, bed ok, hot water was intermittent, smelled a bit muggy. I’ve done my share of traveling, don’t consider myself picky but there are better options out there. Breakfast was good!
Stayed 5 nights in Aug 2018

8/10 Good

sami, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel near to the beach. Friendly... the one thing missing is the swimming pool.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Overall nice hotel
Pros: Clean room and Overall nice little boutique hotel; staff is helpful; located on Manga neihgboorhood an upscale residential area. Cons: We stayed at room 9, they should put a glass other than a curtain to block the tall window on the right corner because it gets loud in the mornings due to the fact that it’s next to the kitchen and you can hear bangs and noise from the hotel staff making breakfast every morning. Breakfast has limited options; and doesn’t have a pool anymore.
Stayed 5 nights in Jul 2018