Private host

Mood Matuna Hotel Cartagena

4.0 star property
VIP Access

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Photo gallery for Mood Matuna Hotel Cartagena

Junior Suite, 1 King Bed | Premium bedding, down duvets, pillow-top beds, minibar
Suite, Private Pool | Private pool
Reception
Front of property – evening/night
Staircase

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
Cra. 9a #32, La Matuna, Cartagena, Bolívar, 130001
  • Clock Tower
    ‪5 min walk‬
  • Cartagena de Indias Convention Center
    ‪7 min walk‬
  • Walls of Cartagena
    ‪7 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Family Room

  • 44 sq m
  • Sleeps 5
  • 2 King Beds

Junior Suite, 1 King Bed

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Private Pool

  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Single Bed

Standard Room, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

About this property

Mood Matuna Hotel Cartagena

Hotel with a 24-hour fitness centre, a short walk to Clock Tower
A restaurant, a 24-hour fitness centre and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a meeting room and a 24-hour front desk are on-site. Change of towels is available on request
Mood Matuna Hotel Cartagena offers 45 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. Smart televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at Mood Matuna Hotel Cartagena, you're just a quick walk from Clock Tower. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at Restaurante
  • Full breakfast served daily for a fee
  • Amenities include a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute walk from Clock Tower and 7 minutes on foot from Cartagena de Indias Convention Center
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. Public spaces have free WiFi. A 24-hour business centre and a meeting room are available. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Cartagena hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8:00 AM to 11:00 AM.
Restaurante – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: COP 25,000 for adults and COP 15,000 for children
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • 24-hour gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop-compatible safe
  • Mobile key entry
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: COP 50000 per pet, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately COP 25000 for adults and from COP 15000 for children
  • Airport shuttle fee: COP 100000 per vehicle (return, maximum occupancy 6)
  • Pet fee: COP 50000 per pet, per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Mood Matuna Hotel Cartagena offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 210254

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

Mood Matuna Cartagena
Mood Matuna Hotel Cartagena Hotel
Mood Matuna Hotel Cartagena Cartagena
Mood Matuna Hotel Cartagena Hotel Cartagena

Mood Matuna Hotel Cartagena Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 144 out of 209 reviews
Rating 8 - Good. 36 out of 209 reviews
Rating 6 - Okay. 12 out of 209 reviews
Rating 4 - Poor. 7 out of 209 reviews
Rating 2 - Terrible. 10 out of 209 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Reginald

Stayed 5 nights in Aug 2024

10/10 Excellent

Deana De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY BEAUTIFUL!!!! THE ROOM WITH POOL AMAZING VIEW!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really friendly and professional. All the staff was great and helpful. The place was nice too. I used the gym it was nice as well.
Stayed 6 nights in Dec 2024

10/10 Excellent

OLIVER

Stayed 4 nights in Nov 2024

2/10 Terrible

Margaret

Disliked: Staff & service, amenities, property conditions & facilities
The elevator wasn’t operational during my entire stay of 3 days. The staff seemed unconcerned. Power was out approximately 12 hours. I’m a senior with significant mobility issues and had to hobble down 3 flights of stairs. 1 flight of stairs has no railing. As a result, I didn’t leave the hotel much and lost money on tours I had booked and paid for . I reached out to Expedia whom I had booked the hotel through and they reached out to the Mood Matura in Cartagena. They refused any sort of reimbursement. Expedia offered a 50 dollar credit towards my ‘next” booking. Absolutely appalling accountability on both companies.
Stayed 3 nights in Nov 2024

10/10 Excellent

katrice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and the staff is amazing
Stayed 1 night in Dec 2024

10/10 Excellent

Eric V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!!
Stayed 5 nights in Dec 2024

6/10 Okay

Nicholas

Business traveller
Liked: Cleanliness, room comfort
Logistical supply issues (water)
So, the staff were very nice and offered me a half night refund for the disturbance, but they ran out of water for showers one morning. I understand that is a city wide problem but as a paying guest it must not be my problem. Another morning they ran out of milk for the cappucino machine. This demonstrates that the hotel has logisical supply issues.
Stayed 5 nights in Nov 2024

10/10 Excellent

Andrea Hall

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Olabode

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a bang for the buck — top notch AC. nice balcony view. free wine. nice gym
Stayed 1 night in Dec 2024

10/10 Excellent

Girma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
All their staffs are so nice. And the room design is kind of new concept.
Stayed 3 nights in Dec 2024

10/10 Excellent

Maritza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente! Ubicación - céntrico Servicio - A Empleados- todos muy amables y serviciales Habitaciones - super grandes y bonitas
Stayed 5 nights in Nov 2024

10/10 Excellent

Sequoia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time in Cartagena and I really enjoyed this stay. It was convenient to where we needed to go and we could walk to all the restaurants and bars because it was centrally located. Would absolutely stay here again. The staff were friendly and very accommodating. The restaurant was great. I have no complaints.
Stayed 2 nights in Dec 2024

10/10 Excellent

ALTON

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff were amazing and very attentive.
Stayed 3 nights in Nov 2024

10/10 Excellent

David, Deer Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great staff. I would recommend this hotel to all my friends.
Stayed 5 nights in Nov 2024

2/10 Terrible

Carlo

Stayed 2 nights in Nov 2024

8/10 Good

Shahnawaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cartagena hotel review
The location of the hotel was very convenient, not farbfrom old town and the vibrant Getsemani neighborhood.
Stayed 4 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel is amazingly kind and helpful. Sara in particular was so warm, always smiling so helpful. The location of the hotel is so close to the walled city, which is great. The area immediately around the hotel is not touristy, a place where locals come for work; at night be cautious but I feel the area is pretty safe. But again walk a block or two and you're right into the walled city. The room was huge and comfortable- I miss it haha. Thanks staff for a great stay!

10/10 Excellent

Zineb

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to stay. Recommend it without hesitation. Very clean. Strategic location and amazing staff. Thank you, we had a wonderful stay in your place.
Stayed 3 nights in Nov 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I would stay here again! - staff are super friendly and helpful - location is convenient as it is in between the walled city and Getsemani - food at the hotel restaurant is good - the hotel is clean My only con(s) are: - there wasn’t really any hot water. However, water was warm enough to shower in - the bathroom light is not suitable to do makeup
Stayed 7 nights in Nov 2024

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuve una experiencia muy agradable durante mi estancia en este hotel. El personal fue increíblemente amable y atento, lo que marcó la diferencia en mi visita. Las camas son muy cómodas, el agua caliente funciona perfectamente, y la ubicación es súper céntrica, ideal para moverse por la ciudad. Tuve un pequeño inconveniente con la luz, ya que se fue por un día, pero el trato del equipp fue excepcional lo compensó cualquier incomodidad. Definitivamente, un lugar al que volvería por su excelente atención al cliente.
Stayed 7 nights in Nov 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tourist area within waking distance
Stayed 4 nights in Nov 2024

10/10 Excellent

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2024